Network Services Manager

Maximus; Springfield (VA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Maximus in Northern Virginia seeks a Network Services Lead to deliver end-to-end enterprise network services across on‑prem, cloud, and hybrid environments. You will provide technical leadership, coordinate with service providers, and drive governance and reporting to meet SLA targets.

This is a hybrid role requiring 8+ years in network engineering with CCNP or CCIE certifications, ability to obtain a Public Trust, and U.S. citizenship or national status.

Qualifications

• Experience leading enterprise network operations for large-scale environments.
• Proven ability to manage LAN/WAN, wireless, and external connectivity.
• Hands-on experience with Cisco routers, switches, firewalls, and load balancers.
• Experience with incident response for high severity events (S1/S2).
• Experience with network monitoring and performance management tools.
• Knowledge of configuration management and change control processes.
• Understanding of security principles and secure network design.
• Ability to produce and maintain network diagrams and docs.
• Willingness to obtain/maintain Public Trust; U.S. citizenship or national status.

Responsibilities

• Lead end-to-end delivery of enterprise network services.
• Provide technical leadership across network operations and maintenance.
• Balance workload across the team to meet SLA targets.
• Oversee LAN/WAN, wireless, and external connectivity environments.
• Ensure change control and CM standards are followed.
• Coordinate monitoring, performance management, and incident response.
• Support high-severity incidents and rapid service restoration.
• Maintain network documentation and governance records.
• Drive continuous improvements for reliability and scalability.

Skills

Leadership

Incident response

Network monitoring

ITIL familiarity

Network architecture

Documentation

Education

Bachelor’s degree in Network Engineering, IT, Computer Science, or related field

Tools

Cisco networking technologies

CCNP/CCIE certification

Job description

Description & Requirements

Maximus is a trusted federal partner supporting mission-critical programs across national security, defense, and public service delivery. Our work focuses on sustaining, operating, and improving essential government systems and services, with proven operational excellence, and a commitment to mission success for our customers.

Requirements

Maximus is a trusted federal partner supporting mission-critical programs across national security, defense, and public service delivery. Our work focuses on sustaining, operating, and improving essential government systems and services, with proven operational excellence, and a commitment to mission success for our customers.

Joining Maximus means becoming part of a collaborative, mission-driven organization where teamwork, accountability, and professional growth are core to how we operate. We invest in our workforce through training, education, and career development, empowering professionals to deliver high-impact solutions while contributing to outcomes that matter at a national scale.

This position is contingent upon contract award and position availability. Selected candidates will receive a contingent offer of employment, which will become final only upon successful contract award to Maximus, availability of the position, and receipt of authorization to proceed.

Ability to obtain and maintain a Public Trust is required. Active Public Trust and/or DHS Suitability is preferred. U.S. citizenship or U.S. national status required.

This role is hybrid, allowing for remote work, but requires the ability to work onsite at one of the following locations in Northern Virginia: Springfield, Herndon, or Ashburn.

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS166, T4, Band 7

Job-Specific Essential Duties and Responsibilities:

• Serve as the Network Services Lead, responsible for end-to-end delivery of enterprise network services, including planning, coordination with service providers, reporting, and governance.
• Provide technical leadership and oversight across network operations, engineering, and maintenance activities for a large-scale enterprise environment consisting of thousands of network devices.
• Balance workload distribution across the network team, including incident response, break/fix activities, new installations, and special projects to ensure operational efficiency.
• Oversee operations and maintenance of LAN, WAN, wireless, and external connectivity environments supporting voice, video (VTC), and data across on-premises, cloud, and hybrid infrastructures.
• Ensure adherence to configuration management standards and change control processes to minimize service disruptions and maintain environment integrity.
• Coordinate monitoring, performance management, and incident response activities to meet or exceed service level targets, including a 99.5% uptime requirement.
• Support resolution of high‑severity incidents, including network-related S1/S2 events, ensuring rapid restoration of services and coordination with cross-functional teams.
• Ensure network security integration and compliance with enterprise and federal requirements across routers, switches, firewalls, IDS/IPS, load balancers, and wireless systems.
• Maintain accurate network documentation, including configurations, topology, and operational procedures to support governance and knowledge management.
• Drive continuous improvement initiatives to enhance network reliability, scalability, and performance across nationwide infrastructure environments.

Job-Specific Minimum Requirements:

• Demonstrated experience leading enterprise network operations and service delivery across large-scale environments (thousands of network devices).
• Proven experience managing and supporting LAN/WAN, wireless networks, and external connectivity in complex environments.
• Hands-on experience with Cisco networking technologies, including routers, switches, firewalls, and load balancers.
• Experience supporting network incident response, including troubleshooting and resolution of high‑severity (S1/S2) incidents.
• Demonstrated experience with network monitoring and performance management tools.
• Experience implementing and maintaining configuration management and change control processes.
• Knowledge of network security principles, including firewalls, IDS/IPS, and secure network architecture.
• Experience supporting 24/7 operations with defined uptime/SLA requirements.
• Ability to develop and maintain network documentation, diagrams, and operational procedures.
• Bachelor’s degree in Network Engineering, Information Technology, Computer Science, or a related field (or equivalent experience).
• 8+ years of experience in network engineering, network operations, infrastructure roles, with leadership responsibilities.
• Cisco Certified Network Professional (CCNP) or equivalent (CCIE preferred but not required).

Preferred Skills and Qualifications:

• Experience supporting federal government environments.
• Experience managing large-scale, geographically distributed enterprise networks.
• Familiarity with ITIL-based ITSM/ITOM processes for incident, change, and problem management.
• Experience supporting VoIP and VTC network infrastructures.
• Knowledge of hybrid cloud networking and external connectivity integration.
• Strong leadership and coordination skills across engineering, operations, and vendor teams.
• Experience managing network performance, availability, and SLA compliance reporting.
• Ability to operate effectively in high-tempo, mission-critical environments.

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Minimum Requirements

TCS166, T4, Band 7

#TSTECH

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at [e-mail].

Minimum Salary

$90,000.00

Maximum Salary

$120,000.00