Network Services, Engineer

Meridian Group International, Inc.; Deerfield (IL); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Meridian Group International, Inc. is seeking a Network Services Engineer to support customers in a Chicago metro area hybrid role.

You will work with Senior Engineers to implement end‑to‑end networking solutions, manage lifecycle activities from onboarding to decommission, and maintain thorough documentation. The role focuses on delivering secure, reliable network infrastructure, collaborating with customers and Meridian managers, and escalating complex issues when needed.

Qualifications

• 1 year+ professional networking experience required.
• Ability to troubleshoot basic LAN/WAN connectivity independently.
• Experience with layer 2/3 concepts and device CLI.

Responsibilities

• Provide day‑to‑day operational support for the customer’s network infrastructure.
• Independently perform basic to intermediate LAN/WAN troubleshooting and configuration.
• Troubleshoot network connectivity issues involving switches, routers, firewalls, VLANs, routing, and related services.
• Maintain accurate network documentation, diagrams, configurations, and procedures.
• Assist with network upgrades, hardware replacements, software upgrades, and change management.

Skills

LAN/WAN concepts

Troubleshooting

Network monitoring

Documentation

Customer communication

Independent work

Education

Bachelor's degree in IT or related field

Tools

Palo Alto

Cisco

Aruba

Panorama

Firewall troubleshooting

Job description

Job Title: Network Services, Engineer

Reports To: Director, Network/Security Services

Location: Remote but in the Chicago Metro area for onsite support our customers

Date: Sep 25, 2026

Meridian IT Inc. is an award‑winning MSP focused on Infrastructure and Platform Solutions and Managed Services for premise‑based, private and hybrid cloud hosting for x86 and IBM Power environments. Our solutions encompass the full spectrum of IT infrastructure, platforms, contact centre, and security solutions that help businesses thrive.

Description

Meridian IT Inc. is an award‑winning MSP focused on Infrastructure and Platform Solutions and Managed Services for premise‑based, private and hybrid cloud hosting for x86 and IBM Power environments. Our solutions encompass the full spectrum of IT infrastructure, platforms, contact centre, and security solutions that help businesses thrive.

Our Mission is to deliver and manage secure, reliable, and scalable IT infrastructures and platforms businesses need by transforming essential technology investments into long‑term competitive advantages.

With more than 45 years in business, Meridian IT Inc is wholly owned by Meridian Group International and is privately held.

Position Summary

The Network Engineer is a technical resource responsible for assisting Senior Engineers with implementing end‑to‑end solutions to complex business networking and communications problems for new and existing clients. The Network Engineer is responsible for components of lifecycle of an engagement (Onboarding to Decommission) as delegated by Senior Resources. The ability to properly and professionally manage customer expectations and to calmly handle stressful and complex troubleshooting scenarios are requirements of this position. The Network Engineer will work directly with the customer while also taking technical direction and guidance from the assigned Meridian manager. The successful candidate must be capable of working independently on routine networking tasks, troubleshooting issues methodically, and escalating more complex issues when appropriate.

This is an excellent opportunity for candidates to advance their networking career by working with senior engineers in multiple technologies in various industries.

Key Responsibilities

Network Operations and Support

• Provide assistance to Senior Engineers with project execution;
• Provide day‑to‑day operational support for the customer’s network infrastructure.
• Independently perform basic to intermediate LAN/WAN troubleshooting and configuration.
• Troubleshoot network connectivity issues involving switches, routers, firewalls, VLANs, routing, and related network services.
• Perform configuration changes in accordance with established customer procedures and change‑management requirements.
• Monitor network performance and availability and investigate connectivity or performance issues.
• Identify the root cause of network problems and implement appropriate corrective actions.
• Escalate complex or high‑impact issues to senior engineering resources or management when appropriate.
• Maintain accurate network documentation, diagrams, configurations, and operational procedures.
• Assist with network upgrades, hardware replacements, software upgrades, and infrastructure changes.
• Participate in planned maintenance activities and respond to unplanned network incidents.
• Work with customer technical personnel and other IT teams to resolve issues and coordinate changes.
• Assist with verifying received hardware inventory, performing initial equipment staging, assisting with physical deployment of switches, creating documentation during onboarding and maintaining it, performing software updates, scripted triaging of tickets;
• Work with other IT team members to support the company’s business goals;

Customer and Team Collaboration

• Work directly with the customer to understand technical requirements, troubleshoot problems, and communicate status.
• Take direction from both the customer and the assigned Meridian manager.
• Communicate technical issues and proposed solutions clearly to both technical and non‑technical personnel.
• Establish and maintain professional working relationships with customer personnel and internal team members.
• Provide timely updates regarding incidents, planned changes, and ongoing technical issues.
• Demonstrate sound judgment regarding when to independently resolve an issue and when to seek assistance.
• Participate in meetings, maintenance activities, and technical discussions as required.
• Documentation and Change Management
• Maintain accurate documentation of network configurations and operational procedures.
• Document troubleshooting activities, root causes, and corrective actions.
• Follow proper change‑management processes.
• Prepare and maintain implementation and change documentation when required.
• Ensure network changes are properly documented following completion.

Qualifications And Requirements

Required Technical Skills

• Minimum 1 year of professional experience working in a network engineering, network administration, or related technical role.
• Demonstrated understanding of fundamental LAN/WAN networking concepts.
• Ability to independently troubleshoot basic network connectivity issues.

Working Knowledge Of Layer 2 Switching Concepts, Including

• VLANs
• Trunking
• Access ports
• Spanning Tree
• MAC address tables
• Basic Layer 2 troubleshooting

Working Knowledge Of Layer 3 Networking Concepts, Including

• IPv4 addressing and subnetting
• Routing tables
• Static routing
• Default routes
• Inter‑VLAN routing

Basic Working Knowledge Of

• BGP
• OSPF
• EIGRP
• Experience configuring or troubleshooting Palo Alto Networks firewalls.
• Ability to troubleshoot network connectivity using device CLI, logs, ping, traceroute, and other standard network troubleshooting tools.
• Understanding of the OSI model and its application to network troubleshooting.
• Ability to read and understand network diagrams and device configurations.

Preferred Qualifications

• Experience administering Palo Alto Networks firewalls in an enterprise environment.
• Experience with Palo Alto Panorama.
• Experience with Cisco switching and routing platforms.
• Experience with enterprise wireless technologies, particularly Aruba or Cisco.
• CCNA or equivalent networking knowledge.
• PCNSA or other Palo Alto certification.
• Familiarity with network security concepts, VPNs, NAT, and firewall policy management.

Professional Attributes

• Self‑sufficient: Able to independently perform routine networking tasks without requiring constant direction.
• High initiative: Proactively investigates issues, identifies opportunities for improvement, and takes ownership of assigned responsibilities.
• Ambitious and growth‑oriented: Demonstrates a strong desire to expand technical knowledge, take on increasingly complex responsibilities, and build a long‑term career in networking and security.
• Strong problem‑solving skills: Approaches technical problems logically and methodically.
• Accountable: Takes ownership of assigned tasks and follows them through to completion.
• Adaptable: Comfortable learning new technologies, processes, and customer‑specific environments.
• Strong communicator: Able to communicate clearly with both technical and non‑technical personnel.
• Customer‑focused: Maintains a professional approach when working directly with customer personnel.
• Team‑oriented: Understands when to work independently and when to engage senior engineering resources.
• Organized: Able to manage multiple tasks and priorities while maintaining accurate documentation.
• Continuous learner: Demonstrates a willingness to pursue additional technical training and certifications.

Education And Experience

• Minimum 1 year of professional networking experience.
• Experience may include network engineering, network administration, NOC, infrastructure support, or a closely related networking role.
• A bachelor's degree in an IT‑related field is preferred but not required.
• Equivalent technical training, certifications, and hands‑on networking experience may be considered in place of formal education.

Meridian Group International, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.