Network Security Technical Solutions Specialist I

Ingram Micro Inc; Buffalo (NY); On-site; USD 51,000 - 81,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Parental leave

401(k) plan

Job summary

Ingram Micro Inc. is seeking a Technical Solutions Specialist to design and deliver network security solutions for partners.

You will engage resellers and internal teams to develop complete offerings that meet customer objectives and budgets, while identifying cross-sell opportunities across security, networking, and adjacent technologies. You will collaborate with sales and technical teams, stay current on industry trends, and drive successful solution adoption in a fast-paced technology

Qualifications

• High school diploma or equivalent.
• 3+ years in technology, sales support, technical solutions, or related fields.
• Ability to communicate with customers and internal stakeholders at multiple levels.
• Strong problem‑solving and consultative skills.
• Experience with Microsoft Office and business productivity tools.
• Able to manage multiple priorities in a fast‑paced environment.
• Strong organizational skills and attention to detail.
• Able to work independently while contributing to a team.

Responsibilities

• Design and build network security solutions aligned with customer needs.
• Engage with reseller partners and internal teams via phone, email, chat, and virtual meetings.
• Assess customer objectives, budgets, timelines, and anticipated close dates.
• Develop complete solutions including products, services, warranties, and support.
• Identify cross-sell and upsell opportunities across relevant tech categories.
• Provide technical guidance to support partner sales and customer outcomes.
• Maintain productivity and deliver high-quality customer experiences.
• Collaborate with sales, vendor, and technical teams to ensure accurate solutions.
• Stay current on networking and cybersecurity trends and offerings.

Skills

Communication

Problem solving

Organizational skills

Multitasking

Independence

Team collaboration

Education

High school diploma or equivalent

Tools

Microsoft Office

Security certifications (e.g., CompTIA Security+)

Job description

Accelerate your career. Join the organization that’s driving the world's technology and shape the future.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you'll make technology happen in surprising ways. Let's shape tomorrow - it'll be a fun journey!

Build the Future of Network Security Solutions

At Ingram Micro, our Technical Solutions Specialists play a critical role in helping partners design, build, and deliver technology solutions that solve real-world business challenges. As part of our BUILD team, you will be one of the first points of engagement in the sales cycle, partnering with resellers and internal stakeholders to develop complete network security solutions that align with customer requirements and business objectives.

This is an opportunity to combine your technical knowledge, consultative problem-solving skills, and customer-focused mindset to drive solution adoption, expand opportunities, and contribute to business growth in a fast-paced technology distribution environment.

What You'll Do

• Design and build network security solutions that align with customer requirements and existing technology environments.
• Engage with reseller partners and internal teams via phone, email, chat, and virtual meetings.
• Assess customer needs by identifying business objectives, budget requirements, end-user information, project timelines, and anticipated close dates.
• Develop complete solutions that include appropriate products, services, maintenance, warranties, support offerings, and complementary technologies.
• Identify cross-sell and upsell opportunities across networking, security, and adjacent technology categories.
• Provide technical guidance and recommendations that support partner sales efforts and customer outcomes.
• Maintain productivity, responsiveness, and engagement metrics while delivering a high-quality customer experience.
• Collaborate with sales, vendor, and technical teams to ensure accurate solution development and execution.
• Stay current on networking, cybersecurity, and technology industry trends, products, and services.

Required Qualifications

• High school diploma or equivalent.
• 3+ years of professional experience or 2+ years of relevant functional experience in technology, sales support, technical solutions, customer‑facing technical support, networking, cybersecurity, IT infrastructure, or a related field.
• Ability to communicate effectively with customers, partners, and internal stakeholders at multiple organizational levels.
• Strong problem‑solving and consultative skills.
• Experience using Microsoft Office applications and business productivity tools.
• Ability to manage multiple priorities in a fast‑paced environment.
• Strong organizational skills and attention to detail.
• Ability to work independently while contributing to a collaborative team environment.

Preferred Qualifications

• Associate degree or equivalent post‑secondary education.
• Experience supporting network security, cybersecurity, networking, infrastructure, cloud, or data center technologies.
• Familiarity with security vendors and technologies such as firewalls, endpoint security, identity and access management, secure networking, or related solutions.
• Technical certifications such as CompTIA Security+, Network+, Cisco CCNA, Fortinet NSE, Palo Alto, Check Point, or similar.
• Experience in technology distribution, channel sales, reseller support, solutions engineering, technical presales, or inside sales.
• Experience identifying cross‑sell and expansion opportunities within customer accounts.

Key Competencies

• Solution Design
• Network Security
• Cybersecurity
• Technical Presales
• Consultative Selling
• Customer Engagement
• Partner Enablement
• Opportunity Qualification
• Cross‑Selling and Upselling
• IT Infrastructure
• Networking Technologies
• Problem Solving
• Communication Skills
• Team Collaboration
• Time Management

Why Join Ingram Micro?

• Be part of a team that helps partners solve complex technology and cybersecurity challenges.
• Gain exposure to leading networking and security technologies and vendors.
• Collaborate with experienced sales and technical professionals across the organization.
• Develop your technical expertise, business acumen, and solution‑selling capabilities.
• Make a direct impact on customer success and business growth.

Let's shape tomorrow.

The typical base pay range for this role across the U.S. is USD $50,500.00 - $80,800.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate's primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long‑term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short‑term and long‑term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It's a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre‑employment (post offer) background check.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.