Network Engineer for Operations Support
Position Summary
We are seeking a skilled Network Engineer to support and optimize enterprise network infrastructure, ensuring high availability, performance, and reliability across campus, WAN, SD-WAN, wireless, and cloud environments. The ideal candidate will bring strong technical expertise in networking technologies, proactive problem-solving skills, and a passion for automation and operational excellence.
Key Responsibilities
- Monitor, maintain, and troubleshoot enterprise network infrastructure, including routing, switching, SD-WAN, wireless, WAN, and VPN technologies.
- Perform proactive health checks and leverage monitoring tools to ensure network stability and performance.
- Investigate and resolve network incidents, conduct root cause analysis, and implement preventive solutions.
- Collaborate with vendors, ISPs, and cross-functional teams to address connectivity and service issues.
- Drive continuous improvement initiatives to reduce outages and improve Mean Time to Resolution (MTTR).
- Develop automation and scripting solutions to streamline operations and eliminate repetitive tasks.
- Participate in on-call support, able to handle Bridge calls as part of critical incidents troubleshooting and maintain operational documentation.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent practical experience.
- 7+ years of experience supporting enterprise network environments.
- Strong hands-on expertise in:
- Cisco Routing & Switching
- BGP, OSPF, TCP/IP, DNS, DHCP, QoS
- VLANs, STP, EtherChannel, LACP
- SD-WAN (VMware Velocloud preferred)
- Enterprise Wireless Technologies (Cisco Meraki)
- WAN, VPN, and Internet connectivity troubleshooting
- F5 Load balancer
- Experience with network monitoring and diagnostic tools such as Wireshark, tcpdump, Dynatrace, SolarWinds, or equivalent.
- Strong analytical, troubleshooting, and communication skills.
- Experience working directly with cusCCtomers, vendors, and service providers.
- Strong experience on ITSM Processes and Tools (ServiceNow)
- Incident Mgmt/Change Mgmt/Problem Mgmt/Config Mgmt
Preferred Qualifications
- Certifications: CCNA, CCNP, Any cloud Basic knowledge
- Understanding of network security principles and best practices.
Core Skills
Routing & Switching | SD-WAN (Velocloud) | Wireless Technologies | Network Monitoring | Incident & Problem Management | Network Security | Service-now Tool hands-on