Network Quality Assurance Engineer

KeenLogic; New York (NY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

KeenLogic is hiring a Quality Assurance (QA) Engineer based in New York City. The successful candidate will be responsible for ensuring network standards, troubleshooting issues, and reviewing integrations to support the Department of Education’s operational needs. This full-time position offers comprehensive benefits including health and retirement plans.

Benefits

Fortune 500-level health/dental/vision

Paid Time Off (PTO)

401k

Life Insurance

Qualifications

• 7+ years experience in supporting network operations.
• 7+ years hands-on with Cisco networking equipment.
• Highly detailed and process-oriented with strong issue resolution skills.

Responsibilities

• Review and implement network devices for schools.
• Provide engineering support for network integrations.
• Ensure installation and documentation meet DIIT standards.

Skills

Network Operations Support

Configuration Management

Troubleshooting

Documentation

Diagnostic Methods

Attention to Detail

Job description

Quality Assurance (QA) Engineer – Onsite (New York City, NY)

KeenLogic is seeking a QA Engineer to work alongside DOE integration teams, ensuring network design, installation, and documentation meet defined standards. The QA Engineer will work with the integration vendor to ensure adherence to DIIT network server standards during the engineering and implementation phases. Responsibilities include resolving technical issues, tracking processes, verifying documentation accuracy, and ensuring the final network design aligns with specifications. The role involves reviewing installations, addressing errors, and confirming successful Internet connectivity before sign-off, which is required for vendor invoice submission. Design review and implementation of network devices and connectivity to our schools and DOE enterprise network.

This is a full-time position offering Fortune 500-level health/dental/vision, PTO, 401k, and Life Insurance.

Work Schedule:3 days onsite and 2 days remote. 35 hours per week. When feasible, work will be performed during administrative business hours (7:00 AM to 5:00 PM). However, site integrations typically take place after school hours from 2:30 PM onwards, and the candidate will be required to provide after-hours technical support.

Background and Purpose:

The DOE serves over 900,000 students annually, enabling educational success through technology, hardware, software, and telecommunications. The Division of Instructional and Information Technology (DIIT) is dedicated to supporting equity and excellence with minimal disruptions, ensuring that staff and students have access to the technology and resources necessary for high-quality education.

The CCU Project aims to enhance network infrastructure to create dynamic and engaging learning environments. As education evolves with online, remote, and blended learning, the demand for network upgrades increases. Initiatives like computer-based testing, the rise in mobile devices, and the one-to-one student-computer ratio require a robust infrastructure to support them.

Technological tools such as virtual classrooms, online learning platforms, and parent engagement apps are essential to achieving the Chancellor’s goals of Equity and Excellence, ensuring all students, parents, and teachers have equal access to education.

Required Qualifications:

• 7+ years supporting network operations (routing, switching, firewalls, wireless, and network tech).
• 7+ years hands-on with Cisco switches (6xxx, 5xxx, 4xxx, 29xx, 19xx), routers (2951, 4xxx), firewalls (5555, 5516), and Cisco/Aruba wireless controllers.
• 7+ years hands-on with Cisco switches (C9K, 68XX, 4XXX, 29XX), routers (C8XXX, ISR 29XX, ISR 4XXX), firewalls (ASA 55XX, Firepower), and cloud-based device management.
• 4+ years working with large LAN/WAN infrastructure, communication protocols, and Cisco equipment.
• 3+ years configuring routing, switching, firewalls, and Wireless Access Management (WAM).
• 3+ years providing Level I, II, and III network support, especially WAM and LAN troubleshooting.
• 2+ years preparing detailed network configuration and status reports.
• 2+ years creating network diagrams and schematics using Visio.
• Highly detailed and process-oriented, with a strong ability to identify and resolve issues efficiently.

Job Duties:

• Design Review & Implementation: Review and implement network devices and connectivity for schools and DOE’s enterprise network.
• Engineering Support: Provide engineering support for network integrations, including reviewing proposed work plans throughout the infrastructure deployment process to ensure alignment with DIIT network standards.
• Validation of Work: Validate completed work by the integrator, ensuring that the installation and documentation are correct and that services are fully implemented.
• As-Built Review: Review current school networks’ As-Built designs in the NICE database and share them with integrators for upcoming integrations.
• Compliance Monitoring: Review final As-Built designs submitted by integrators to ensure they meet DIIT’s networking and integration standards.
• Troubleshooting: Use diagnostic methods to identify and resolve network malfunctions, offering remote support for network-related issues arising from deployment activities.
• Integration Refresh: Work with the integrator on school infrastructure refresh projects, reviewing and approving work plan submissions for hardware and software installations.
• Real-Time Support: Provide real-time support to integrators during equipment installations at schools, assisting with troubleshooting wireless and network environment issues.
• Quality Assurance: Ensure consistent quality by developing and enforcing good, automated tools (e.g., DIIT Configuration Developer, NICE, Enterprise Management System metrics) and validating processes and documentation.
• As-Built Approvals: Review and approve pre- and final As-Built documentation for work being implemented by the integrator.