Network Operations Technician (Tier 2)

The KYO Group; Houston (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

The KYO Group at Ellington Field Joint Reserve Military Base in Houston is seeking a Network Engineer to escalate Tier 1 issues, resolve complex network and provisioning problems, and support end-user terminals for internal and external customers.

Responsibilities include root cause analysis, real-time monitoring of WAN/LAN, routing (OSPF/BGP), VLANs, ACLs, IPsec/VPN, and firewall policy maintenance. You will mentor Tier 1 staff and participate in on-site deployments with periodic travel.

Qualifications

• High School Diploma required.
• Required: Net+ and Sec+ certifications.
• Preferred: CCNA and A+ certifications.

Responsibilities

• Serve as escalation point for Tier 1 technicians for complex network issues.
• Perform root cause analysis on recurring incidents and implement permanent fixes.
• Monitor real-time satellite transponder configurations and network performance.
• Troubleshoot Layer 2/3 issues including routing (OSPF, BGP), VLANs, ACLs, and IPsec/VPN.
• Review and maintain firewall policies; investigate suspicious traffic.
• Lead staging, migrations and upgrades with vendors and stakeholders.
• Open, track, and close tickets with accurate records and escalation paths.
• Provide on-site support for installations and startups (less than 5% travel).
• Develop SOPs, runbooks, and knowledge-base articles; mentor Tier 1 staff.

Skills

Tier 2 support

Cisco IOS

TCP/IP

WAN/LAN

Firewall

VPN

Network monitoring

SLA/incident management

Communication

Mentoring

Education

Net+

Sec+

High School Diploma

CCNA

A+ (Preferred)

Tools

Wireshark

Monitoring tools

Juniper

Aruba

MikroTik

Job description

Ellington Field Joint Reserve Military Base, Houston Texas

Serve as the escalation point for Tier 1 technicians, resolving complex network, provisioning, and end-user terminal issues for external and internal customers.

Perform root cause analysis on recurring and high-impact incidents, and recommend and implement permanent corrections.

Monitor satellite transponder configurations and performance in real time; analyze alarm correlations and execute or direct the appropriate response.

Troubleshoot and resolve Layer 2 and Layer 3 issues, including routing (OSPF, BGP), VLANs, ACLs, and IPSEC/VPN tunnels.

Review and maintain firewall policies and access controls; investigate suspicious traffic and security-impacting events and elevate as needed.

Capture and analyze network traffic (e.g., Wireshark) and use monitoring tools (e.g.,

Lead and coordinate staging, migrations, and system upgrades with vendors and stakeholders; maintain awareness of service changes.

Open, track, and close trouble tickets with timely and accurate records; review ticket quality and escalation paths.

Perform integration and initial configuration of new user terminals and products prior to shipment.

Develop and update SOPs, runbooks, and knowledge-base articles; mentor and train Tier 1 technicians and end users.

Provide on-site support for installations and startups at customer sites (less than 5% domestic travel).

Work a scheduled 24x7 rotation including nights, weekends, and holidays.

Education and Certifications

High School Diploma

Required: Net+ and Sec+

Preferred: CCNA, A+

Experience

3+ years in network operations, network engineering, or NOC/SOC support (Tier 2 or equivalent).

Strong working knowledge of Cisco IOS and TCP/IP, IPSEC, routing, and firewalls (Palo Alto preferred).

Hands-on experience with WAN, LAN, and LTE technologies.

Experience with network monitoring and packet analysis tools.

Understanding of IP and RF troubleshooting procedures; satellite or RF experience is a plus.

Experience with Juniper, Aruba, or MikroTik platforms is a plus.

Prior leadership or mentoring of junior technicians is a plus.

Talents

Excellent verbal and written communication skills.

Strong analytical and problem-solving skills, with sound judgment on when to escalate.

Strong organizational skills and attention to detail.

Self-motivated, dynamic team player able to work independently and collaboratively.

Ability to prioritize tasks and seek assistance when appropriate.

Integrity, professionalism, and confidentiality.

Physical Demands and Work Environment

Regularly required to sit and talk or hear; occasionally required to walk. Must regularly lift and/or move up to 40 lbs and transport it 10 meters unaided. Reasonable accommodations may be made for individuals with disabilities.