Network Operations Technician

Greenlight Networks; City of Rochester (NY); On-site; USD 3,477,000 - 4,676,000; Full time

Job summary

Greenlight Networks is seeking a Network Operations Technician to join our Network Operations team and help deliver an exceptional customer experience.

This role involves monitoring network performance, assisting with outages, and supporting deployments across our service footprint. You’ll maintain equipment, document activities, and coordinate with contractors and field teams to ensure reliability.

Qualifications

• Strong understanding of home networking concepts and network architecture.
• Knowledge of network equipment, including routers and switches.
• Ability to understand and interpret technical documentation.
• Strong verbal and written communication skills.
• Professional email communication skills.
• Strong organizational, time management, and prioritization abilities.
• Ability to work independently and effectively manage changing priorities.
• Proficiency in Microsoft Excel, including data manipulation and reporting.

Responsibilities

• Monitor network performance and respond to alarms and service issues.
• Assist with network outage management, troubleshooting, and recovery efforts.
• Partner with the Network Engineering team to identify maintenance and optimization opportunities.
• Support new market launches, district cutovers, and network rollouts.
• Provision and prepare networking equipment for residential installations.
• Maintain accurate records of network activities, maintenance, and incidents.
• Coordinate services and activities with contractors and third-party vendors.
• Support Field Operations with installations, audits, provisioning, and related activities.
• Assist Customer Concierge teams with technical troubleshooting and issue resolution.

Skills

Home networking

Router and switches

Technical documentation

Verbal and written communication

Excel data reporting

Independent work

Time management

Education

Associate degree or related two-year technical degree

Tools

None specified

Job description

About the Organization

About the Organization Deliver an exceptional experience. Make a real impact. Grow with us.

At Greenlight Networks, we're not just building a network-we're building stronger, more connected communities. Founded in 2011, Greenlight Networks designs, builds, and operates a high-speed fiber-optic network delivering internet speeds up to 8 Gigabits per second to homes and small businesses. Today, we serve more than 225,000 homes and nearly 10,000 businesses across New York, with continued expansion into Pennsylvania and Baltimore.

Our mission is to connect our communities by delivering the best internet experience and providing our customers the freedom to work, play, and live without limits!

Category Network Operations

Full-Time/Part-Time Full-Time

Location(s) Rochester, NY, Baltimore, MD, Binghamton, NY, Buffalo, NY, Reading, PA, Scranton, PA, Wyomissing, PA

Description

Greenlight Networks is a leading ultra-high-speed broadband provider delivering internet services at speeds up to 1 Gigabit per second for residential and small business customers. As we continue to grow, we're looking for a Network Operations Technician to join our Network Operations team and help deliver an exceptional customer experience.

This role is ideal for a technically minded professional who enjoys solving problems, supporting network operations, and working in a fast-paced environment where no two days are the same.

This position may be based in any Greenlight Networks market and will support network operations across our entire service footprint.

As a Network Operations Technician, you'll play a critical role in maintaining network reliability and supporting our customers and field teams. Key responsibilities include:

• Monitor network performance and respond to alarms and service issues
• Assist with network outage management, troubleshooting, and recovery efforts
• Partner with the Network Engineering team to identify maintenance and optimization opportunities
• Support new market launches, district cutovers, and network rollouts
• Provision and prepare networking equipment for residential installations
• Maintain accurate records of network activities, maintenance, and incidents
• Coordinate services and activities with contractors and third-party vendors
• Support Field Operations with installations, audits, provisioning, and related activities
• Assist Customer Concierge teams with technical troubleshooting and issue resolution

What We're Looking For

Required Skills & Qualifications

• Strong understanding of home networking concepts and network architecture
• Knowledge of network equipment, including routers and switches
• Ability to understand and interpret technical documentation
• Strong verbal and written communication skills
• Professional email communication skills
• Strong organizational, time management, and prioritization abilities
• Ability to work independently and effectively manage changing priorities
• Proficiency in Microsoft Excel, including data manipulation and reporting

Preferred Qualifications

• Experience working in an ISP, telecommunications, technical support, or network operations environment
• Familiarity with ISP infrastructure and field operations
• Experience using command-line interfaces and troubleshooting tools
• Database experience
• Experience with mapping or GIS systems
• Associate degree or related two-year technical degree
• CompTIA Network+ certification preferred
• CompTIA Tech+ certification required

Work Environment & Schedule

Our Network Operations Center provides coverage between 7:00 AM and 7:00 PM, and team members must be flexible to work non-traditional business hours as needed, including:

• Evenings
• Weekends
• Holidays
• Regular on-call rotations

Compensation

Our job titles may span more than one career level. The starting salary for this position range is between $25.24- $33.94 an hour. The actual salary offered may be influenced by a variety of factors, such as: training, transferable skills, work experience, education, business needs, market demands and work location. The base pay range is subject to change and may be modified in the future. More information on offered benefits, which include health, welfare, and retirement, are available at www.greenlightnetworks.com/careers/ .

EOE Statement Greenlight Networks is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Greenlight Networks is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Greenlight Networks are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, national origin, disability status, veteran status, domestic violence victim status or any other characteristic protected by the laws or regulations in the locations we operate. Greenlight Networks will not tolerate discrimination or harassment based on any of these characteristics. Greenlight Networks encourages applicants of all ages.

Part Time Hours None Specified

This position is currently accepting applications.