Network Operations Technician

TEKsystems; Annapolis (MD); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading company is seeking a Network Operations Technician to join their 24/7 Operations Center in Annapolis, MD. This role involves monitoring and troubleshooting high availability IP networks, engaging telecom providers, and resolving customer technical queries. Candidates should have a solid background in networking principles, relevant experience, and excellent customer service skills. Benefits will include medical, dental, and a 401(k) retirement plan.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Short and long-term disability

Employee Assistance Program

Time Off/Leave

Qualifications

• 6 years of relevant experience required, or equivalent.
• Knowledge of TCP/IP networking protocols.
• CCNA certification preferred.

Responsibilities

• Monitors network management systems and engages telecom providers.
• Monitors system performance and troubleshoots network issues.
• Participates in network solutions design and configurations.

Skills

Customer service

Troubleshooting

Network operations

CCNA

Network monitoring

Education

AA/AS degree or 2-year post high school training

Tools

Remedy

ServiceNow

Job description

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• Monitors network management system and engages telecom providers to drive restoral efforts.
• Tracks incident details and keeps information updated in the incident management tool in a timely manner with accurate information.
• Solves systems and network problems/questions with limited scope and complexity.
• Applies technical knowledge to oversee high availability IP networks, messaging systems, and Air to Ground data communications equipment and systems.
• Identifies resolutions of routine technical queries from customers and Business Units.
• Takes guidance from other team members or management to resolve fewer routine issues.
• Works with Team Members to resolve moderate to complex issues with critical customer services. May take the lead role in resolving fewer complex issues.
• Uses discretion to interpret and apply established processes. Errors could cause prolonged or wider spread failures.
• Monitors and troubleshoots system performance, troubleshoots, resolves, or escalates network issues.
• Understands deployment, configuration, and maintenance routines and develops tools to make the process more efficient.
• Participates in network solutions design and configurations.
• Analyzes issues and provides customers with guidance to resolve problems
• Individual job duties may vary.
• This is a 24 x 7 365 Operation Center which requires working some weekends and holidays.

Description

Primary Responsibilities:

• Monitors network management system and engages telecom providers to drive restoral efforts.
• Tracks incident details and keeps information updated in the incident management tool in a timely manner with accurate information.
• Solves systems and network problems/questions with limited scope and complexity.
• Applies technical knowledge to oversee high availability IP networks, messaging systems, and Air to Ground data communications equipment and systems.
• Identifies resolutions of routine technical queries from customers and Business Units.
• Takes guidance from other team members or management to resolve fewer routine issues.
• Works with Team Members to resolve moderate to complex issues with critical customer services. May take the lead role in resolving fewer complex issues.
• Uses discretion to interpret and apply established processes. Errors could cause prolonged or wider spread failures.
• Monitors and troubleshoots system performance, troubleshoots, resolves, or escalates network issues.
• Understands deployment, configuration, and maintenance routines and develops tools to make the process more efficient.
• Participates in network solutions design and configurations.
• Analyzes issues and provides customers with guidance to resolve problems
• Individual job duties may vary.
• This is a 24 x 7 365 Operation Center which requires working some weekends and holidays.
• Strong Customer Service skills
  
  
  

Skills

CCNA, Troubleshooting, Support, Network connectivity, Network operations center, Noc, Network operations, Lan/wan, Cisco routers, Operation, Customer service, Wan, Infrastructure, Customer support, net+, network monitoring, A+, Router, Security+, Cisco ios, Network infrastructure, Data center operations

Basic Qualifications

Additional Skills & Qualifications

• Knowledge of TCP/IP networking protocols, computer hardware and software interconnection and interfacing.
• Knowledge and understanding of ITIL/ITSM concepts and practices.
• This position requires AA/AS degree or other 2-year post high school training with a minimum of 6 years of relevant experience.
• In the absence of a HS diploma, GED or AA/AS degree, 8 years of relevant experience is required OR
• A bachelor’s degree in the appropriate discipline and less than 2 years of relevant experience.
• Must be authorized to work in the U.S. without sponsorship now or in the future. Our client will not offer sponsorship for this position.
  
  
  

Preferred Qualifications

• Knowledge of Remedy, Netcool, Office 0365, ServiceNow
• CCNA certification
  
  
  

Pay And Benefits

The pay range for this position is $25.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

Available For This Temporary Role May Include The Following

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  
  

Workplace Type

This is a fully onsite position in Annapolis,MD.

Application Deadline

This position is anticipated to close on Jun 17, 2025.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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