Network Operations Engineer

penumbrainc; Alameda (CA); On-site; USD 120,000 - 175,000; Full time

Job summary

penumbrainc is seeking a Network Operations Engineer to provide operational and implementation support for network, wireless, firewall, DNS, DHCP, and LAN tasks, with incident handling during business hours and occasional off‑shift coverage.

The role collaborates with Network Engineering, Network Security, and Administration, performing medium to high complexity changes, contributing to design, and ensuring QMS compliance and security standards.

Qualifications

• Bachelor's degree in computer engineering or related field; 5+ years of experience in operations and managing network devices and firewalls.
• 5+ years of experience installing and building network infrastructure.
• In-depth knowledge of network hardware and software technologies and best practices.

Responsibilities

• Monitor network infrastructure, troubleshoot, and handle user incidents during business hours.
• Provide medium to high complexity network support with occasional offshift coverage for major outages.
• Perform medium to high complexity network changes and implementations.
• Adhere to the QMS and regulatory standards.

Skills

Operations experience

Network devices

Firewall infrastructure

Network installation

DNS/DHCP

VPNs

Troubleshooting

Team collaboration

On-call

Documentation

Education

Bachelor's degree in computer engineering or related field

Tools

SolarWinds

Cisco SDA

Cisco ISE

Job description

The Network Operations Engineer will focus on providing operational and implementation support for Network, Wireless, firewall, DNS, DHCP, LAN, incidents, and changes.

Specific Duties and Responsibilities

• Monitor network infrastructure, troubleshoot, and handle user incidents actively during company business hours.
• Provide medium to high complexity network support activities including occasional offshift support in case of major outage reported.
• Work closely with Network Engineering, Network Security and Administration maintenance tasks and participate in process improvement.
• Perform medium to high complexity network changes and implementations.
• Participate in the network technology design process.
• Analyze potential changes and enhancements to network software and hardware to determine impact on existing production environment.
• Work as a member of a project team on business projects
• Adhere to the Company’s Quality Management System (QMS) as well as domestic and global quality system regulations, standards, and procedures.
• Understand relevant security, privacy and compliance principles and adhere to the regulations, standards, and procedures that are applicable to the Company.
• Ensure other members of the department follow the QMS, regulations, standards, and procedures.
• Perform other work-related duties as assigned.

Position qualifications: Required

• Bachelor's degree in computer engineering or related field with 5+ years of experience, or equivalent combination of education and experience
• 5+ years of experience in operations and managing Network devices, firewalls infrastructure.
• 5+ years of experience installing and building Network infrastructure.
• In-depth knowledge of network hardware and software technologies and best practices is required.
• Good knowledge of PAN firewalls architecture, ACLs, policies, NATs, IPSEC VPNs, Global protect VPNs
• Understanding and practical experience with technologies such as Cisco SDA, ISE, VXLAN etc.
• Knowledge of a network technology discipline (e.g., IP Routing and Switching, Routing Protocols-OSPF, BGP, WAN, IPSEC, PAN Firewall, Packet Analysis, SD Access, DNAC, Cisco ISE, Infrastructure, IT Tools, and other relevant technologies.
• Excellent troubleshooting skills in identifying and resolving complex networking issues
• Strong understanding of how DNS works and experience in deploying and managing the internal and external DNS environments
• Experience in managing different Load Balancer solutions.
• Experience with cloud networking and cloud connectivity.
• Good team player and able to take accountability of tasks assigned and follow through to completion.
• Strong communication and customer facing skills (written, verbal, and formal presentation)
• Proactively acquire an in-depth understanding of the organization and its processes as well as develop an understanding of incidents and change management principles and organization best practices.

Position qualifications: Preferred

• Knowledge of Routing and Switching design preferred - R&S and/or DC CCNA is required, CCNP preferred.
• Experience on SolarWinds IT infrastructure monitoring and provisioning is preferred
• LAN switching including VLAN, VTP, STP etc. is preferred
• Solid understanding of routing protocols ISIS, OSPF, BGP is preferred
• Good working knowledge of Wireless network includes WLC 9800, 3500 Access points 9120 is preferred
• Solid knowledge of Cisco Catalyst 9000 series, Palo Alto firewalls, Nexus 93k series, APC UPS, OOB network is preferred
• Test and validation experience (Network hardware or software/OS) is preferred
• Scripting/programing skills will be a PLUS
• Medical device, pharmaceutical, biotech, or other regulated industry experience desired

Working Conditions

• General office environment.
• Willingness and ability to work on site. May have business travel from 0% - 10%. Ability to be available for on-call duty during off hours as part of a rotating schedule.
• Flexibility to switch weekend days off with weekdays when necessary to avoid disruption to 24/7 production environments
• Potential exposure to blood-borne pathogens.
• Requires some lifting and moving of up to 50 pounds. Occasional assistance in building new site and site expansion activities which may consist of racking mounting gears.
• Must be able to move between buildings and floors.
• Must be able to remain stationary and use a computer or other standard office equipment, such as a printer or copy machine, for an extensive period of time each day.
• Must be able to read, prepare emails, and produce documents and spreadsheets.
• Must be able to move within the office and access file cabinets or supplies, as needed.
• Must be able to communicate and exchange accurate information with employees at all levels on a daily basis.

Starting Base Salary is $120,000 to $175,000

We offer a competitive compensation package plus a benefits and equity program, when applicable.

Individual total compensatio