Network/Operations - Dev Ops Engineer - Lead

Apex Systems, LLC; Plano (TX); On-site; USD 96,000 - 103,000; Full time

Job summary

Everforth Apex is seeking a DevOps Engineer Lead in Plano, TX to design, build, and optimize CI/CD pipelines and production reliability programs. You will drive enhancements to deployment automation, observability, and incident response while collaborating with software teams to accelerate delivery and quality.

The role emphasizes on-call production support, runbooks creation, and post-incident learning. Experience across cloud platforms and modern tooling is preferred.

Qualifications

• Experience with CI/CD pipeline development and automation.
• Hands-on experience with Jenkins.
• Knowledge of SRE principles, system reliability, and observability practices.
• Experience supporting on-call production environments.
• Understanding incident management processes and operational support models.
• Software engineering experience with the ability to read, understand, and troubleshoot application code.
• Familiarity with modern development tools and IDEs.
• Strong problem-solving and communication skills.

Responsibilities

• Design, build, and maintain CI/CD pipelines to streamline software delivery.
• Administer and enhance Jenkins-based build and deployment processes.
• Collaborate with development teams to automate testing, deployment, and release activities.
• Drive observability solutions including monitoring, alerting, logging, and dashboards.
• Define and improve SLOs/SLIs and operational metrics.
• Support production reliability and performance across environments.
• Develop runbooks, playbooks, and troubleshooting procedures; participate in on-call rotations.
• Lead post-incident reviews and drive corrective actions.

Skills

CI/CD pipelines

Jenkins

SRE

Observability

On-call support

Incident management

Cloud platforms

Docker

Kubernetes

Datadog

Tools

Jenkins

Grafana

Prometheus

Datadog

Job description

# Network/Operations - Dev Ops Engineer - LeadApply**Job#: 3054357****Job Description:**Key ResponsibilitiesDevOps & CI/CD* Design, build, and maintain CI/CD pipelines to streamline software delivery.* Administer and enhance Jenkins-based build and deployment processes.* Collaborate with development teams to automate testing, deployment, and release activities.* Drive continuous improvements to software delivery speed, quality, and reliability.Site Reliability Engineering (SRE)* Implement and maintain observability solutions, including monitoring, alerting, logging, and dashboards.* Define and improve service level objectives (SLOs), service level indicators (SLIs), and operational metrics.* Support system reliability, availability, and performance across production environments.* Participate in operational reviews and identify opportunities for resiliency improvements.Production Readiness & On-Call Support* Assess application and infrastructure readiness for production deployment.* Develop operational runbooks, playbooks, and troubleshooting procedures.* Participate in on-call rotations and support critical production systems.* Drive initiatives to reduce operational burden through automation and tooling.Incident Management* Respond to and coordinate resolution of production incidents.* Support Technology Operations Center (TOC) and major incident management processes.* Conduct root cause analysis and lead post-incident reviews.* Identify corrective and preventative actions to improve system stability.Software Engineering* Collaborate with software engineers to improve application reliability and operational effectiveness.* Troubleshoot issues across the application stack.* Contribute code, automation scripts, and engineering solutions where appropriate.* Utilize modern IDEs and development tools to support troubleshooting and software delivery efforts.Required Qualifications* Experience with CI/CD pipeline development and automation.* Hands-on experience with Jenkins.* Knowledge of SRE principles, system reliability, and observability practices.* Experience supporting on-call production environments.* Understanding of incident management processes and operational support models.* Software engineering experience with the ability to read, understand, and troubleshoot application code.* Familiarity with modern development tools and IDEs.* Strong problem-solving and communication skills.Preferred Qualifications* Experience with cloud platforms (AWS, Azure, or GCP).* Experience with monitoring and observability tools such as Datadog, Splunk, New Relic, Grafana, Prometheus, or similar solutions.* Experience automating infrastructure and operational processes.* Knowledge of containerization and orchestration technologies (Docker, Kubernetes).* Experience supporting highly available, large-scale enterprise applications.Ideal Candidate ProfileThe ideal candidate is an engineer who can bridge software development and operations responsibilities, proactively improve reliability, efficiently manage production incidents, and leverage automation to reduce operational overhead while ensuring a seamless customer experience. *Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.**Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy**Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.**Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.**If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [e-mail] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.**UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.***Employee Type:** Contract**Location:** Plano, TX, US**Job Type:****Date Posted:** October 1, 2026**Pay Range:** $70 - $75 per hour