Network Operations Center Technician I - Monitoring Cell (Sensor)

Computer World Services Corp.; Northern (KY); Hybrid; USD 75,000 - 110,000; Full time

Job summary

Computer World Services Corp. monitors and maintains Air Force network systems in support of AF Information Networks. The role analyzes events, troubleshoots outages, and reports incidents to AMAC and NOS teams.

It requires an associate degree or equivalent, 0–2 or 3–5 years of related experience, and an active Top Secret clearance. The position involves 24/7/365 coverage, with schedule flexibility and adherence to 8570 requirements.

Qualifications

• Requires an associate degree or equivalent and 0-2 years of related experience -OR- 3-5 years of related experience
• Must have IAT II, CySA+, Security+, CCNA - Security, GICSP, GSEC, SSCP or higher (Typically Sec+)
• Active Top Secret Clearance
• 24/7/365 mission; ability to support all shifts; notice for schedule changes is provided

Responsibilities

• Monitor and maintain Air Force network systems and perform troubleshooting
• Identify, analyze, document, and report events and incidents on AFIN systems
• Coordinate with NOS and AMAC representatives on outages and degradations
• Utilize AFIN monitoring tools and perform routine hardware/software checks

Skills

Cybersecurity fundamentals

Incident response

Network monitoring

Education

Associate degree or equivalent

0-2 years OR 3-5 years related experience

Tools

SolarWinds

Net Cool

Remedy

MADSS

IAT II Certifications

CySA+, Security+

CCNA - Security

GICSP

GSEC

SSCP

Job description

In support of Network/Cyberspace Operations mission, directly supporting Air Force Information Networks (AFIN) Mission Assurance Center (AMAC), Monitor networks and systems.

Monitors and maintains the Air Force’s network systems. Troubleshoots network systems when necessary and makes improvements to the networks, tools, and procedures.

Monitoring and Sensor Operations: The contractor shall monitor, identify, analyze, document, and report on events and incidents occurring on AFIN systems to include 16 AF operated systems and reported AFIN end-user degradations and outages.

Key Tasks & Responsibilities

• Identifying, documenting and reporting outages or degradations of 16 AF operated systems
• Communicating directly with 26 NOS, 83 NOS, 561 NOS, 691 COS, 690 COS, MCCCs, 616 Operations Center (OC), and AMAC Crew representatives on network outages and concerns and providing direct support to cyber operations across the AFIN
• Utilizing AFIN monitoring tools (currently, SolarWinds, Net Cool, Remedy, and Mission Assurance Decision Support System (MADSS))
• Performing routine hardware/software checks for 16 AF operated equipment including: routers, switches, firewalls, web proxies, and servers (Domain Controllers, Exchange, Certificate Authorities, etc.)
• De-conflicting ASIs with identified system degradations/outages
• Recording routine checks in Master Station Log
• Collecting, documenting, and reporting actionable intelligence for initial event and incident response
• Performing routine queries of incident management database to identify end-user AFIN issues

Education & Experience

• Requires an associate degree or equivalent and 0-2 years of related experience -OR- 3-5 years of related experience

Certifications

• Required: IAT II = CySA+, Security+, CCNA - Security, GICSP, GSEC, SSCP or higher (Typically Sec+)

• Desired: ITIL v4 Foundation

Security Clearance

• Active Top Secret Clearance

Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)

• This is a 24/7/365 mission, and the ability to support Days, Swings, and Mids operations is required. If a temporary schedule change is required to support operations, you will be provided with as much notice as the situation allows.
• Certification requirements are subject to change at the government's direction. If this occurs you will have 120 days to become compliant.

Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [e-mail]