Network Operations Center Specialist This position is EXEMPT from the State of Delaware Merit System

Delaware LLC; Delaware; Vor Ort; USD 60.000 - 80.000; Vollzeit

Benefits dieser Stelle

Health plan

Paid time off

Tuition reimbursement

Professional development

Zusammenfassung

Delaware Department of Technology & Information (DTI) is seeking an IT operations support specialist to recognize, diagnose, and track incidents across data centers and IT systems. You will perform corrective actions, escalate when required, and maintain detailed reports to minimize downtime.

The role emphasizes documenting procedures, supporting service desks, and ensuring security and reliability of facilities and networks.

Qualifikationen

• HS diploma or GED required.
• Associate degree or higher in IT or related field preferred.
• Minimum 1 year experience reporting incident status and resolution.
• Technical training or industry certifications such as A+, Network+, CCNA encouraged.

Aufgaben

• Recognize and diagnose IT incidents; track and escalate as needed.
• Perform operational support duties including monitoring and batch jobs scheduling.
• Maintain knowledge base; write/edit procedures; produce activity reports.

Kenntnisse

Incident reporting

Troubleshooting

Customer interaction

Documentation

Operational support

Ausbildung

Associate Degree in Information Technology

Equivalent work experience

Tools

Ticketing systems

IT monitoring tools

Jobbeschreibung

Introduction

Looking for a rewarding career in the fast-paced technology industry? Look no further! The Department of Technology & Information (DTI) is Delaware’s central IT organization committed to providing technology services and collaborative solutions for Delaware while working to improve the lives of Delawareans through advanced technologies that innovate government services. Employment with DTI is an opportunity to work in a collaborative environment that offers opportunities for professional development. DTI employees have the chance to work with 'best in class IT companies' offering our employees experience operating with some of the most talented in their field. In addition to recruiting and retaining the best and brightest, DTI acknowledges and values the diversity of our employees. DTI recognizes that fostering a diverse workforce provides remarkable benefits in terms of innovative thinking, increased collection of skills and experiences, greater teamwork, and higher morale. To learn more visit DTI’s Website at https://dti.delaware.gov/

Summary Statement

• Issue recognition, initial diagnosis, troubleshooting, and tracking of IT system, data center, and facilities incidents across theenterprise.
• Taking corrective actions based on established procedures, or at the direction of technical staff, with the goal of minimizing downtime and impact to services.
• Timelyescalationofproblemsandincidentstodesignatedsupportstaffandmanagement;aswellasreportingincident statuses and resolution activity progress in the appropriate applications.
• Understanding and executing the DTI Incident, Request, and Change Management processes and procedures. Performingoperationalsupportdutiessuchasmonitoring,batchjobscheduling,tapemanagement,remote/smarthands services and service desk support.
• Ensuring the physical security of the DTI sites by managing approved visitors & vendors.
• Maintaining a robust and accurate knowledgebase repository, including writing and editing operational procedures. Preparing accurate reports and logs detailing work activities.
• Professionalandeffectiveinteractionswithcustomers, t echnicalstaff,andmanagement.
• Providing training to operational staff, as required.
• Performingotherduties,as assigned.

Selective Requirement

• Applicant must possess a high school diploma or GED.

Preferred Qualification

• PossessanAssociateDegreeorhigherinInformationTechnology,relatedfield,ORequivalentworkexperience.
• Possess a minimum of 1 year of experience reporting incident status and resolution activities, taking corrective actions basedonestablishedprocedures,escalatingissuestotechnicalsupport,andcommunicatingwithvariouslevelsof management.
• Possess technical training or industry certifications such as A+, Network+, CCNA, etc.

Job Requirements

• Possessaminimumof1yearofexperiencewiththecomponentsandoperationoflarge-scaledatacentersand/orIT systems,includingnetworks,servers,mainframes,peripheraldevicesanddatacenterfacilityinfrastructure.
• Possessaminimumof1yearofexperiencewithdesktopsoftware,ITsystemandnetworkmonitoringtools,tickettracking processesandapplications,jobschedulingandtapemanagementsubsystems,anddatacentermanagementsystems.
• Possessaminimumof1yearofexperienceoperatingandmonitoringlargescaledatacentersand/orITsystems,including networks,datacabling,servers,mainframes,peripherals,physicalsecurity,environmentalcontrolsystems,anddata center facility infrastructure.
• Able to work occasional overtime, if necessary, to cover absences on other shifts, including weekends and holidays.

Conditions of Hire

Criminal background check: A satisfactory fingerprint based criminal background check administered by the Delaware State Police is required as a Condition of Hire.

All applicants must be legally authorized to work in the United States. DTI participates in the Federal E-Verify system where we will provide the federal government with each Executive Branch new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our Job Seeker Resources web page.

DTI does not provide employment-based sponsorship.

Benefits

DTI’s Benefits to include:

• Group Health Plan, Dental Plan, Vision Plan, Prescription, Flexible Spending (Health and Dependent Care), Long & Short Term Disability Insurance, Group Universal Life Insurance, Accident & Critical Illness Insurance, Health Management Programs.
• 21 paid vacation days, 15 paid sick days, 13 paid holidays, Up to 12 weeks paid Parental Leave.
• Tuition reimbursement up to $4,000 annually.
• State funded learning opportunities, mentor programs and professional development opportunities.
• Employee Assistance Program: Access to support services such as Professional Counseling Services, Legal Services, Financial Services.
• Employer & Employee Funded Pension Plan as well as an Employee Funded Retirement Savings Plan available.
• To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/agencies/index.shtml .

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process.

Individuals who use TDD may request auxiliary aid or service by calling [phone] or by visiting delawarerelay.com .

If you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call [phone] or email [e-mail] .

The State of Delaware is an Equal Opportunity employer and values a diverse workforce.

We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.