Network Operations Center - Shift Lead with Security Clearance

Akima Infrastructure Services; Ashburn (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

Akima Global Technology (AGT) is seeking a NOC Tier 1 Shift Lead to oversee a team of Tier 1 technicians on an on-site, 24/7 schedule. You will coordinate monitoring, troubleshooting, and incident response to ensure network stability across LAN/WAN environments.

The role requires strong technical knowledge, problem-solving, and effective communication with customers and vendors. Prior experience in NOC operations and certifications such as ITIL v3, CCNA, or CompTIA are highly valued.

Qualifications

• Five years of Tier 1 support experience.
• Ability to obtain CBP Background Investigation/clearance.
• Certifications such as ITIL v3, CompTIA, CCNA.
• Strong understanding of TCP/IP, routing and network troubleshooting.
• Hands-on experience with network monitoring tools and ticketing systems.

Responsibilities

• Oversee a team of Tier 1 NOC technicians during assigned shifts.
• Coordinate tasks, provide technical guidance, escalate when needed.
• Monitor, troubleshoot, and resolve network issues 24/7.
• Maintain operational efficiency and high-quality support.

Skills

Team leadership

Analytical thinking

Communication skills

Problem-solving

Customer interaction

Education

ITIL v3

CompTIA

CCNA

Tools

Network monitoring tools

Ticketing systems

Job description

Analyzes and administers the technical architecture of Local Area Networks and Wide Area Networks. Researches, runs tests, evaluates, and recommends telecommunications and data network systems. Analyzes workload, including traffic and utilization trends. Interfaces with users, consultants, technical teams, and vendors for maximum guidance in determining the most appropriate type of hardware installation.

Responsibilities

• The NOC Tier 1 Shift Lead is responsible for overseeing a team of Tier 1 Network Operations Center (NOC) technicians during assigned shifts.
• This role ensures efficient monitoring, troubleshooting, and resolution of network issues by coordinating task assignments, providing technical guidance, escalating complex issues to higher-tier support, and maintaining operational efficiency.
• Operating in a 24/7 environment, the Shift Lead plays a critical role in maintaining network stability and delivering exceptional support to customers.
• This position requires strong technical knowledge, problem-solving skills, and communication abilities to ensure efficient network operations and high-quality support.

Additional Duties

• Supports complex PCs and LAN/WAN networks throughout the organization.
• Tests and evaluates hardware and software to determine efficiency, reliability, and compatibility with existing system, using equipment such as computer terminal and modem.
• Analyzes test data and recommends hardware or software for purchase.
• Performs work under minimal supervision.
• Handles complex issues and problems and refers only the most complex issues to higher-level staff.

Qualifications

Qualifications The NOC Tier 1 Shift Lead highly desired qualifications are:

• Applicants must have the ability to obtain a CBP Background Investigation/clearance - required for consideration. Some billets may require DoD Secret or Top Secret access.
• Relevant certifications such as ITIL v3, CompTIA, CCNA.
• A minimum of five (5) years' relevant experience in Tier 1 support operations.
• Strong understanding of network fundamentals, including TCP/IP, routing protocols, network topology, and basic troubleshooting techniques.
• Hands-on experience with network monitoring tools and ticketing systems.
• Excellent problem-solving and analytical skills to identify and resolve network issues efficiently.
• Effective communication skills for interacting with customers, technical teams, and management.

Work Type

On-Site

Company Description

Work Where it Matters Akima Global Technology (AGT), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska. At AGT, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States. For our shareholders, AGT provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years. For our government customers, AGT delivers new technologies and partners with leading edge commercial enterprises to deliver unique and innovative IT solutions. As an AGT employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.