Network Operations Center - Shift Lead

Akima; Ashburn (VA); On-site; USD 90,000 - 130,000; Full time

Job summary

Akima Global Technology (AGT) seeks an experienced NOC Tier 1 Shift Lead to oversee a team of technicians on assigned shifts. In a 24/7 environment, you will coordinate tasks, guide staff, and ensure rapid resolution of network issues while maintaining service quality.

You will work with customers, technical teams, and vendors, leveraging strong networking know-how to keep LAN/WAN operations stable and reliable. A background clearance and certifications are required.

Qualifications

• Ability to obtain CBP Background Investigation clearance is required.
• Certifications: ITIL v3, CompTIA, CCNA.
• Minimum five years of Tier 1 support experience.
• Strong network fundamentals: TCP/IP, routing, topology, basic troubleshooting.
• Hands-on experience with network monitoring tools and ticketing systems.
• Excellent problem-solving, analytical, and communication skills.

Responsibilities

• Oversee a team of Tier 1 NOC technicians during shifts.
• Coordinate task assignments, guide technicians, and escalate issues when needed.
• Ensure 24/7 monitoring, troubleshooting, and issue resolution.
• Maintain operational efficiency and network stability.
• Support complex PCs and LAN/WAN networks across the organization.
• Test and evaluate hardware and software for performance and compatibility.
• Analyze test data and recommend purchases for hardware or software.
• Perform work with minimal supervision; escalate only the most complex issues.

Skills

CBP clearance

ITIL v3

CompTIA

CCNA

5+ years NOC

TCP/IP

Routing protocols

Network monitoring

Ticketing systems

Communication

Troubleshooting

Tools

Network monitoring tools

Ticketing systems

Job description

Analyzes and administers the technical architecture of Local Area Networks and Wide Area Networks. Researches, runs tests, evaluates, and recommends telecommunications and data network systems. Analyzes workload, including traffic and utilization trends. Interfaces with users, consultants, technical teams, and vendors for maximum guidance in determining the most appropriate type of hardware installation.

Responsibilities

• The NOC Tier 1 Shift Lead is responsible for overseeing a team of Tier 1 Network Operations Center (NOC) technicians during assigned shifts.
• This role ensures efficient monitoring, troubleshooting, and resolution of network issues by coordinating task assignments, providing technical guidance, escalating complex issues to higher‑tier support, and maintaining operational efficiency.
• Operating in a 24/7 environment, the Shift Lead plays a critical role in maintaining network stability and delivering exceptional support to customers.
• This position requires strong technical knowledge, problem‑solving skills, and communication abilities to ensure efficient network operations and high‑quality support.
• Supports complex PCs and LAN/WAN networks throughout the organization.
• Tests and evaluates hardware and software to determine efficiency, reliability, and compatibility with existing system, using equipment such as computer terminal and modem.
• Analyzes test data and recommends hardware or software for purchase.
• Performs work under minimal supervision.
• Handles complex issues and problems and refers only the most complex issues to higher‑level staff.

Qualifications

The NOC Tier 1 Shift Lead highly desired qualifications are:

• Applicants must have the ability to obtain a CBP Background Investigation/clearance - required for consideration. Some billets may require DoD Secret or Top Secret access.
• Relevant certifications such as ITIL v3, CompTIA, CCNA.
• A minimum of five (5) years’ relevant experience in Tier 1 support operations.
• Strong understanding of network fundamentals, including TCP/IP, routing protocols, network topology, and basic troubleshooting techniques.
• Hands‑on experience with network monitoring tools and ticketing systems.
• Excellent problem‑solving and analytical skills to identify and resolve network issues efficiently.
• Effective communication skills for interacting with customers, technical teams, and management.

Job ID

2025-20780

Work Type

On‑Site

Company Description

Work Where it Matters

Akima Global Technology (AGT), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At AGT, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders, AGT provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers, AGT delivers new technologies and partners with leading edge commercial enterprises to deliver unique and innovative IT solutions.

As an AGT employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.