Network Operations Center- NOC Tier 1 and 2

CACI; Washington; Hybrid; USD 87,000 - 182,000; Full time

Job summary

CACI is seeking a Network Operations Center (NOC) professional for Tier 1/2 support on the ECS3 program. You will patch devices, perform IOS upgrades, draft SOPs, and analyze outages across LANs and UC services.

The role requires coordinating with NOC staff, handling complex tickets, and producing incident resolution reports. The ideal candidate has 11+ years of relevant experience, a DOD 8570 IAT II certification, and a TS/SCI clearance with polygraph.

Qualifications

• Requires 11+ years of experience with High School/GED or equivalent, or higher education as specified.
• DOD 8570 IAT II certification is required.
• Minimum TS/SCI clearance with ability to obtain polygraph.

Responsibilities

• Perform system patching and IAVA patches to network routers and switches.
• Draft SOPs for network operations and support incident resolution reports for outages.
• Troubleshoot network failures and accessibility issues across CAN/UC services.
• Monitor network performance, usage, and capacity; generate reports.
• Support UC monitoring systems and network implementation projects.
• Coordinate ticket acceptance and resolution with NOC and operations staff.
• Conduct root cause analyses and document resolutions for incidents.

Skills

Network monitoring

Troubleshooting

Patch management

IOS upgrades

Root cause analysis

Education

High School/GED + 11 Yrs

Job description

Job Title: Network Operations Center- NOC Tier 1 and 2Job Category: Service Contract ActTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Required:Type of Travel:* * *

The Opportunity:

The Enterprise Communications Services 3 (ECS3) program supports our intel customer across its CONUS & OCONUS operating locations. Our focus includes the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, activities associated with customer local area networks (LANs) and unified communication (UC) services.

Our mission on this program will be the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, or Capital Equipment Replacement Program (CERP) activities associated with the clients’ LANs, CAN and Unified Communication services. Become a part of our great team and make a difference.

Responsibilities:

As a teammate on our NOC, you'll be challenged with hard support problems where you will coordinate with other NOC and Operational staff and be asked to support platform upgrades. You are expected as one of experienced Network team members to coordinate ticket acceptance and resolutions. You will support the development of technical resolution reports for critical outages in the Network.

• Perform System patching and IAVA patches to network routers and switches.
• Perform IOS and Software upgrades
• Draft Standard Operating Procedures (SOP) for network operations.
• Troubleshoot systems failures and accessibility problems within the network to our services.
• Monitor network performance, track usage and develop capacity reports.
• Makes recommendations that enhance operational efficiencies for network monitoring, management, and overall operations.
• Uses experience and knowledge articles to understand/implement potential workarounds.
• Updates knowledge articles and handles "how to" questions.
• Support KM management by entering solutions into the Solutions database.
• Support engineering designs data calls.
• Support new/enhanced network implementation, installation, and technical refresh projects within a site or locale.
• Works independently with some supervision.
• In remote locations must function as independent engineering, maintenance, and network problem solving with minimal or intermittent input from other Tiers/locations.
• Problems faced are difficult, will require detailed information gathering, analysis, and investigation to understand problems. You will employ creativity and ingenuity for new technical solutions applicable across the enterprise, drawing heavily on prior experience.
• Preform Network ticket resolution.
• Support Network ticket closure across Network OPS staff to include:
• Completes initial categorization of Service Requests (type, sub-type, location device, priority, etc.)
• Use administrative access to the network to provision new switches, router, VLANs and Crypto.
• Uses administrative access to network components to research errors, incidents, problems and to perform incident analysis and identify potential problems.
• Routing Service Requests to the appropriate organization required for incident resolution.
• Performs root cause analyses.
• Completes problem resolutions associated with incident ticket(s)
• May configure, deploy, manage, and maintain UC monitoring systems used by the technicians to ensure availability and overall performance of system and services.

Qualifications:

• High School/GED + 11 Yrs, or Associates + 9 Yrs, or Bachelors + 7 Yrs, or Masters + 5 Yrs,

DOD 8570 Certification Required:

• Current IAT II certification

Clearance Requirement:

• Minimum TS/SCI and ability to obtain a polygraph

This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose - to ensure the safety of our nation.

An environment of trust.

CAC I ... actually the sentence: CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is: $86,600 - $181,800

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.