Network Operations Center (NOC) Technician IV

Leidos; Hawaii; On-site; USD 51,000 - 92,000; Full time

Benefits offered by this job

Hawaii COLA

24x7 support

Job summary

Leidos is hiring a NOC Technician for the JFN NOC at Scott AFB, IL or Ford Island, HI to support DISA DGOC. The role involves incident management, real-time network monitoring, and fault resolution in a DoD environment, with 24x7 coverage and COLA for Hawaii.

The candidate will triage tickets in ServiceNow/JIRA, coordinate with providers, and maintain SLAs while growing expertise in DISN components and tools. A TS clearance and IAT Level 2 certification are required.

Qualifications

• High school diploma or equivalent with 3–5 years of relevant experience.
• Active DoD Top Secret security clearance.
• DoD-8570 IAT Level 2 baseline certification (e.g., Security+ CE) by start date.
• Ability to work in a 24x7 operational environment.
• Experience in alarm surveillance, fault management, LAN/WAN maintenance, or performance management.
• Advanced knowledge of routers, switches, crypto devices, DSN/DRSN, video services, CISCO, Juniper, MSPP, DWDM, Optical Switching.
• Understanding of network topologies, including transport and IP.

Responsibilities

• Create, update, and manage incident tickets using ServiceNow ITSM+S / JIRA.
• Monitor network events 24x7 using multiple tools; analyze alarms and coordinate fault corrections.
• Notify contacts about incidents; provide 24/7 situational awareness to leadership and teams.
• Support fault isolation and troubleshooting; diagnose issues with network elements.
• Restore networks and services; document changes in CMDB; ensure SLAs.
• Assist in training Network controllers; evaluate SOPs and tools; provide technical guidance.
• Demonstrate proficiency in DISN functions and provide advanced support.

Skills

Incident management

Network monitoring

Ticketing

Security clearance

DoD IAT Level 2

Tools

ServiceNow

JIRA

MS Office

SolarWinds

Job description

Description

The Leidos Digital Sector and Global Solutions Management-Operations II (GSMO-II) have an opening in our Joint Fires Network (JFN) NOC for a NOC Technician at (Scott AFB, IL or Ford Island, HI).

Our customer is the Defense Information Systems Agency (DISA) and acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations. This position directly supports the DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC).

Pay Rate: $36.00 - $40.00 per hour

In addition to your annual base salary, you will be eligible to receive a Hawaii Cost-of-Living Allowance (COLA) for this role.

Primary Responsibilities

• Create, update, and manage incident tickets using ServiceNow ITSM+S / JIRA. Independently triage the ticket queue, provide feedback, and guide tickets of concern.
• Monitor network events and failures 24x7/365 using various tools. Proactively analyze alarms, correlate fault information, identify impacts, isolate root causes, and coordinate fault corrections. Develop and maintain a centralized error database.
• Notify relevant contacts about network incidents. Provide timely situational awareness to leadership and impacted communities, and communicate effectively with the O&M team, customers, and external leadership.
• Support fault isolation and troubleshooting, including testing and diagnosing issues with network elements. Correct or replace faulty network components and coordinate with service providers as needed.
• Restore networks and services to full operation, ensure compliance with SLAs, and document changes in the Configuration Management Database. Provide 24x7/365 support for outages and service degradation, including rerouting circuits and updating on outage resolutions.
• Assist in training and monitoring Network controllers, and evaluate training programs, SOPs, and tools. Provide technical advice and insights for complex issues, and work on projects impacting future operations within O&M and the DISN.
• Demonstrate extensive proficiency in DISN functions (e.g., routers, switches, crypto devices) and resolve multi-layer complex issues across multiple NOCs or domains. Provide advanced technical support and guidance to peers, leadership, and customers.

Basic Qualifications

• High school diploma or equivalent and 3 – 5 years of prior relevant experience.
• Must have an active DoD Top Secret security clearance.
• Must have DoD-8570 IAT Level 2 baseline certification (e.g., Security+ CE or equivalent) by the start date.
• Must be able to work in a 24x7 operational environment.
• Experience in one or more of the following areas: alarm surveillance, fault management, LAN/WAN maintenance, performance management.
• Advanced knowledge in at least four of the following: routers, switches, crypto devices, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching.
• Moderate understanding of network topologies, including both transport and IP.

Preferred Qualifications

• Experience in a tech control facility or cyber transport operations.
• Familiarity with circuit actions and vendor management.
• IP/Transport architecture experience
• SolarWinds and JIRA experience
• Experience in a Telco NOC or with inside or outside plant operations.
• Proficiency with MS Office Suite, including Outlook, Excel, Word, Access, PowerPoint, and Teams.
• Experience in one or more of the following areas: alarm surveillance, fault management, LAN maintenance, performance management, change management.
• Additional certifications such as CCNA, CYSA+, CASP, CCNP, JNCIE-ENT, JNCIA-Junos, WCNA, CCIE, F5 Networks Certified Technical Specialist, ITILv4, CCA-N, CCA-V, and SolarWinds Certified Professional are desirable.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Original Posting:

July 28, 2026

Pay Range:

Pay Range $50,700.00 - $91,650.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.