Network Operations Center (NOC) Technician IV

Leidos; Pearl City (HI); On-site; USD 50,700 - 91,650; Full time

Benefits offered by this job

Hawaii COLA

Job summary

Leidos is seeking a NOC Technician to join the Joint Fires Network Operations Center in a 24/7 environment. The role focuses on incident ticketing, network monitoring, and rapid fault isolation to maintain DISN services. You will coordinate with DoD customers and O&M teams to ensure continuity of operations.

Qualified candidates will manage ServiceNow/JIRA tickets, monitor events around the clock, and provide expert feedback to leadership during outages while maintaining compliance with SLAs.

Qualifications

• Experience creating and managing incident tickets in ServiceNow ITSM+S or JIRA.
• Triage ticket queue in a 24/7 environment.
• Monitor networks and correlate fault information to identify root causes.

Responsibilities

• Create, update, and manage incident tickets using ServiceNow ITSM+S / JIRA.
• Monitor network events 24/7/365 and proactively analyze alarms to isolate root causes.
• Notify contacts about incidents and provide timely situational awareness to leadership.
• Assist in fault isolation, troubleshoot and coordinate with providers.
• Restore networks and services, ensure SLA compliance, document changes.

Skills

Ticketing systems

24/7 operations

Network monitoring

Incident triage

Communication

Education

High school diploma or equivalent

Tools

SolarWinds

JIRA

Job description

Description

The Leidos Digital Sector and Global Solutions Management-Operations II (GSMO-II) have an opening in our Joint Fires Network (JFN) NOC for a NOC Technician at (Scott AFB, IL or Ford Island, HI).

Description

The Leidos Digital Sector and Global Solutions Management-Operations II (GSMO-II) have an opening in our Joint Fires Network (JFN) NOC for a NOC Technician at (Scott AFB, IL or Ford Island, HI). Our customer is the Defense Information Systems Agency (DISA) and acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations. This position directly supports the DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC).

Pay Rate

$36.00 - $40.00 per hour

In addition to your annual base salary, you will be eligible to receive a Hawaii Cost-of-Living Allowance (COLA) for this role.

Primary Responsibilities

• Create, update, and manage incident tickets using ServiceNow ITSM+S / JIRA. Independently triage the ticket queue, provide feedback, and guide tickets of concern.
• Monitor network events and failures 24/7/365 using various tools. Proactively analyze alarms, correlate fault information, identify impacts, isolate root causes, and coordinate fault corrections. Develop and maintain a centralized error database.
• Notify relevant contacts about network incidents. Provide timely situational awareness to leadership and impacted communities, and communicate effectively with the O&M team, customers, and external leadership.
• Support fault isolation and troubleshooting, including testing and diagnosing issues with network elements. Correct or replace faulty network components and coordinate with service providers as needed.
• Restore networks and services to full operation, ensure compliance with SLAs, and document changes in the Configuration Management Database. Provide 24/7/365 support for outages and service degradation, including rerouting circuits and updating on outage resolutions.
• Assist in training and monitoring Network controllers, and evaluate training programs, SOPs, and tools. Provide technical advice and insights for complex issues, and work on projects impacting future operations within O&M and the DISN.
• Demonstrate extensive proficiency in DISN functions (e.g., routers, switches, crypto devices) and resolve multi-layer complex issues across multiple NOCs or domains. Provide advanced technical support and guidance to peers, leadership, and customers.

Basic Qualifications

• High school diploma or equivalent and 3 – 5 years of prior relevant experience.
• Must have an active DoD Top Secret security clearance with Sensitive Compartmented Information (SCI) eligibility.
• Must have DoD-8570 IAT Level 2 baseline certification (e.g., Security+ CE or equivalent) by the start date.
• Must be able to work in a 24/7 operational environment.
• Experience in one or more of the following areas: alarm surveillance, fault management, LAN/WAN maintenance, performance management.
• Advanced knowledge in at least four of the following: routers, switches, crypto devices, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching.
• Moderate understanding of network topologies, including both transport and IP.

Preferred Qualifications

• Experience in a tech control facility or cyber transport operations.
• Familiarity with circuit actions and vendor management.
• IP/Transport architecture experience
• SolarWinds and JIRA experience
• Experience in a Telco NOC or with inside or outside plant operations.
• Proficiency with MS Office Suite, including Outlook, Excel, Word, Access, PowerPoint, and Teams.
• Experience in one or more of the following areas: alarm surveillance, fault management, LAN maintenance, performance management, change management.
• Additional certifications such as CCNA, CYSA+, CASP, CCNP, JNCIE-ENT, JNCIA-Junos, WCNA, CCIE, F5 Networks Certified Technical Specialist, ITILv4, CCA-N, CCA-V, and SolarWinds Certified Professional are desirable.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Original Posting

July 28, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range

Pay Range $50,700.00 - $91,650.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay And Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.