Network Operations Center (NOC) Technician

Leidos; Virginia, Fort Belvoir (MN, VA); On-site; USD 72,000 - 131,000; Full time

Job summary

An established industry player is seeking a detail-oriented Network Operations Center (NOC) Technician to support mission-critical federal IT infrastructure. This role involves monitoring, analyzing, and troubleshooting network issues to ensure optimal performance. The ideal candidate will thrive in a fast-paced environment, demonstrating strong problem-solving skills and a proactive approach to incident management. With a focus on compliance and operational excellence, this position offers the chance to work with cutting-edge technology and contribute to significant federal initiatives. Join a team dedicated to innovation and excellence in IT service delivery.

Qualifications

• 4+ years of experience in network operations or IT support.
• Strong problem-solving and communication skills required.
• Active Security+ certification is a must.

Responsibilities

• Monitor and assess federal network infrastructure and systems.
• Perform Tier 1 and Tier 2 troubleshooting for IT issues.
• Collaborate with network engineers and cybersecurity analysts.

Skills

TCP/IP

DNS

DHCP

VPNs

Firewalls

Problem-solving

Communication Skills

Education

BS degree in IT or related field

Masters degree in IT or related field

Tools

SolarWinds

Nagios

Splunk

ServiceNow

Remedy

Microsoft Office Suite

Visio

MS Project

Job description

Description

Leidos is seeking an Network Operations Center (NOC) Technician in Fort Belvoir, VA to support large-scale migration and operations on a large, high-profile DOD contract. The I3TS program provides enterprise-wide IT support to enable DTRA’s Information Management & Technology Directorate (ITD) to consolidate, modernize, and continuously innovate the delivery of IT services and mission capabilities to DTRA’s internal and external mission partners operating in CONUS and OCONUS locations.

The candidate will be detail-oriented and proactive Network Operations Center (NOC) Technician to support mission-critical federal IT infrastructure. The NOC Technician will monitor, analyze, troubleshoot, and escalate incidents within federal networks and systems to ensure optimal performance and continuous availability. This role is part of a 24/7/365 operations environment and may require shift work, including nights, weekends, and holidays.

Primary focus will be on, handling internal projects for operations, supporting driving time-sensitive initiatives, supports ITIL service area activities (problem management, incident management, service request fulfillment, etc.) and specific tasks to a successful conclusion, operations management, configuration/change management, service level agreements (SLA).

Primary Responsibilities:

• Monitor and assess federal network infrastructure, systems, and applications using enterprise monitoring tools.

• Identify, assess, and respond to real-time network and system issues, ensuring timely resolution or proper escalation.

• Perform Tier 1 and Tier 2 troubleshooting for hardware, software, and connectivity issues.

• Escalate to senior engineering staff if issue is not resolved.

• Document and execute incidents, changes, and resolutions accurately in ticketing systems (e.g., ServiceNow, Remedy).

• Collaborate with federal and contractor teams including network engineers, cybersecurity analysts, and system administrators.

• Execute standard operating procedures and provide input to enhance operational documentation.

• Support compliance with federal IT security policies and incident response protocols.

• Participate in scheduled maintenance windows and emergency outages as needed.

• Maintain situational awareness of the health of IT infrastructure and provide regular status reports.

Basic Qualifications:

• BS degree and 4+ years of prior relevant experience in a network operations, help desk, or IT support role or Masters degree with 2+ years of prior relevant experience. Specific experience, education and training may be considered in lieu of degree.

• Oral and written communication for change procedures, and management updates

• Familiarity with monitoring tools (e.g., SolarWinds, Nagios, Splunk, or similar).

• Understanding of TCP/IP, DNS, DHCP, VPNs, firewalls, and network protocols.

• Strong problem-solving and communication skills.

• Ability to work in a high-availability, fast-paced environment with attention to detail.

• Must possess an active Security+ or equivalent

• Must possess an active DoD Secret with eligibility for a Top Secret at time of consideration.

Preferred Qualifications:

• Technology: Prior experience with OSI Layers, Security, Storage, VMWare, System/Network Admin

• Tools: Microsoft Office Suite, Visio, Remedy/ServiceNow, Wiki’s, MS Project

• Certifications: Cloud, Cisco CCNA, Microsoft

Original Posting:

May 8, 2025

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $72,150.00 - $130,425.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.