Network Operations Center (NOC) Operator - 33052BR

KU Information Technology; Topeka (KS); On-site; USD 49,000 - 54,000; Full time

Job summary

KU Information Technology invites applications for a Network Operations Center (NOC) Operator. The role provides 24/7 monitoring of enterprise systems, job scheduling platforms, and data center infrastructure to ensure continuous production workloads.

You will handle automation workflows, manage schedules, and support incident response for KU's enterprise network. Ideal candidates bring two years in monitoring, customer service experience, and strong written communication.

Qualifications

• High School Diploma or GED and two years of relevant experience.
• Two years of experience in monitoring in an enterprise atmosphere.
• Two years of customer service experience.
• Demonstrated strong written communication skills as evidenced in application materials.

Responsibilities

• Automation Operations & Development: Develops, maintains and implements automation workflows and scripts to streamline university processes.
• Schedule Management & Integrity: Maintains accurate production schedules and communicates deadlines and status updates to departments.
• Workflow Coordination: Monitors and supports automated data workflows between internal university systems and external vendors.
• Troubleshooting & Process Optimization: Diagnose and resolve scheduling errors; identify and convert manual tasks to automation.
• Incident Follow-Up & Resolution: Follow up on job scheduler incidents and assist with resolution with internal and external customers.
• Reporting & Documentation: Create reports using various job scheduler tools for internal use and for leadership.
• Continuous Improvement: Design and enhance scripts to improve processes and reduce manual interventions.

Skills

Monitoring experience

Customer service experience

Written communication

Education

High School Diploma or GED

Tools

Automic job scheduler

Job scheduling tools

PGP encryption

SSL certificate management

Perl/Bash scripting

Linux server operations

Windows server operations

Job description

Network Operations Center (NOC) Operator

Position Overview

This position functions as a Network Operations Center (NOC) operator, providing 24/7 monitoring and operational response for enterprise systems, job scheduling platforms, and data center infrastructure. This role ensures the continuity of mission-critical production workloads by overseeing automated schedules, managing job exceptions (job aborts, restarts, force completions, and/or cancellations), and maintaining rigorous job documentation.

As a key member of the integrated monitoring team, this position interfaces with campus constituents and technical staff to monitor, troubleshoot, and report on the health of the Data Center and the Enterprise Network. This position is essential to incident management, emergency communications, and disaster recovery operations.

Job Description

50% - Enterprise Job Scheduling Management

• Automation Operations & Development: Develops, maintains and implements automation workflows and scripts to streamline university processes.
• Schedule Management & Integrity: Maintains accurate production schedules and proactively communicates deadlines and status updates to appropriate departments.
• Workflow Coordination: Monitors and supports automated data workflows between internal university systems and external vendors.
• Troubleshooting & Process Optimization: Diagnose and resolve scheduling errors and job failures. Identify redundant manual tasks and transition them into automated solutions.
• Incident Follow-Up & Resolution: Performs follow-up on job scheduler-related incidents and assists with the resolution, collaborating with both internal & external customers.
• Reporting & Documentation: Creates reports using various job scheduler tools for internal use as well as for customer requests and leadership.
• Continuous Improvement: Collaborate with team members to design and enhance scripts to improve various processes, minimize manual interventions, and increase productivity.

45% - Data Center Operations Management

• Monitoring & Event Response: Monitor and respond to data center environmental, mechanical, security, network, and server monitoring systems, assuring the health of KU's Data Center and Enterprise Network.
• Operational Documentation: Regularly review, maintain, and update existing Data Center Operations documentation, processes, and procedures to ensure they align with industry best practices.
• Incident Management & Escalation: Troubleshoot operational incidents as they occur, apply structured problem-solving techniques, escalating as necessary, coordinating with other IT teams as needed.
• Disaster Recovery Support: Participate in disaster recovery planning, testing, exercises, and execution.
• Service Alert/Major Incident Management: Serve as the Service Alert/Major Incident Manager during incidents, following documented incident and communication processes.
• Professional Development: Stay current with the industry trends and advancements with job scheduling, DC operations, and IT security.

5% - Other duties as assigned

• Perform additional duties as assigned.

Position Requirements

• This position is required, on a rotating basis, to be on standby status.

Required Qualifications

• High School Diploma or GED and two (2) years of relevant experience.
• Two (2) years of experience in monitoring in an enterprise atmosphere.
• Two (2) years of customer service experience.
• Demonstrated strong written communication skills, as evidenced in application materials.

Preferred Qualifications

• Specific experience with Automic job scheduler as evidenced in application materials.
• Two (2) years of experience with job scheduling tools or workload automation systems.
• Two (2) years of experience with PGP file-level encryption/decryption, SSL server certificate management.
• One (1) year of professional experience with Linux or Windows server operations.
• One (1) year of experience with data center environmental, power, or mechanical systems monitoring.
• One (1) year of scripting experience using languages such as Perl, Bash, or similar.
• Professional Data Center Operations experience as evidenced by application materials.

Additional Candidate Instructions

• A cover letter addressing how required and preferred qualifications are met.
• Resume or curriculum vitae.
• Contact information for three (3) professional references.

Incomplete applications will not be considered.

Contact Information to Applicants

Nancy Baker

[e-mail]

Advertised Salary Range

$49,000 - $54,000

Anticipated Start Date

Monday September 21, 2026

Job Details

• Department: Information Technology
• Primary Campus: University of Kansas Lawrence Campus
• Assignment: On‑Site
• Reg/Temp: Regular

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