Network Operations Center (NOC) Operator

Center for Public Partnerships & Research

Topeka (KS)

On-site

USD 49,000 - 54,000

Full time

3 days ago

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Job summary

University of Kansas is seeking a Network Operations Center (NOC) operator to provide 24/7 monitoring and response for enterprise systems, job scheduling, and data center infrastructure. The role ensures continuity of mission-critical workloads and oversees automated schedules and job exceptions.

The position interfaces with campus staff to monitor health, troubleshoot issues, and report on data center and network status for incident management and disaster recovery.

Qualifications

High School Diploma or GED and two years of relevant experience.
Two years of monitoring in an enterprise atmosphere.
Two years of customer service experience.
Demonstrated strong written communication skills, as evidenced in application materials.

Responsibilities

Monitor and manage enterprise job scheduling and data center operations.
Troubleshoot scheduling errors and optimize workflows; reduce manual tasks.
Coordinate incident follow-up and escalation with internal/external teams.
Create reports and maintain documentation for leadership and customers.
Participate in disaster recovery planning and service alert management.

Skills

Enterprise monitoring

Customer service

Written communication

Education

High School Diploma or GED

Tools

Automic

Job scheduling tools

PGP encryption

SSL certificates

Linux

Windows Server

Bash

Perl

Job description

Position Overview

This position functions as a Network Operations Center (NOC) operator, providing 24/7 monitoring and operational response for enterprise systems, job scheduling platforms, and data center infrastructure. This role ensures the continuity of mission-critical production workloads by overseeing automated schedules, managing job exceptions (job aborts, restarts, force completions, and/or cancellations), and maintaining rigorous job documentation.

As a key member of the integrated monitoring team, this position interfaces with campus constituents and technical staff to monitor, troubleshoot, and report on the health of the Data Center and the Enterprise Network. This position is essential to incident management, emergency communications, and disaster recovery operations.

Job Description

50% - Enterprise Job Scheduling Management:

Automation Operations & Development: Develops, maintains and implements automation workflows and scripts to streamline university processes.
Schedule Management & Integrity: Maintains accurate production schedules and proactively communicates deadlines and status updates to appropriate departments.
Workflow Coordination: Monitors and supports automated data workflows between internal university systems and external vendors.
Troubleshooting & Process Optimization: Diagnose and resolve scheduling errors and job failures. Identify redundant manual tasks and transition them into automated solutions.
Incident Follow-Up & Resolution: Performs follow-up on job scheduler-related incidents and assists with the resolution, collaborating with both internal & external customers.
Reporting & Documentation: Creates reports using various job scheduler tools for internal use as well as for customer requests and leadership.
Continuous Improvement: Collaborate with team members to design and enhance scripts to improve various processes, minimize manual interventions, and increase productivity.

45% - Data Center Operations Management:

Monitoring & Event Response: Monitor and respond to data center environmental, mechanical, security, network, and server monitoring systems, assuring the health of KU's Data Center and Enterprise Network.
Operational Documentation: Regularly review, maintain, and update existing Data Center Operations documentation, processes, and procedures to ensure they align with industry best practices.
Incident Management & Escalation: Troubleshoot operational incidents as they occur, apply structured problem-solving techniques, escalating as necessary, coordinating with other IT teams as needed.
Disaster Recovery Support: Participate in disaster recovery planning, testing, exercises, and execution.
Service Alert/Major Incident Management: Serve as the Service Alert/Major Incident Manager during incidents, following documented incident and communication processes.
Professional Development: Stay current with the industry trends and advancements with job scheduling, DC operations, and IT security.

5% - Other duties as assigned:

Perform additional duties as assigned.

Position Requirements

This position is required, on a rotating basis, to be on standby status.

Required Qualifications

High School Diploma or GED and two (2) years of relevant experience.
Two (2) years of experience in monitoring in an enterprise atmosphere.
Two (2) years of customer service experience.
Demonstrated strong written communication skills, as evidenced in application materials.

Preferred Qualifications

Specific experience with Automic job scheduler as evidenced in application materials.
Two (2) years of experience with job scheduling tools or workload automation systems.
Two (2) years of experience with PGP file-level encryption/decryption, SSL server certificate management.
One (1) year of professional experience with Linux or Windows server operations.
One (1) year of experience with data center environmental, power, or mechanical systems monitoring.
One (1) year of scripting experience using languages such as Perl, Bash, or similar.
Professional Data Center Operations experience as evidenced by application materials.

Additional Candidate Instructions