AV Technician - 33697BR

KU Information Technology; Topeka (KS); On-site; USD 52,000 - 54,000; Full time

Job summary

KU Information Technology is seeking an AV Technician to support campus-wide audio/visual equipment, classrooms, and conference spaces. You will troubleshoot hardware/software, coordinate equipment reservations, and train instructors while collaborating with AV Installation Technicians and Educational Technology teams.

The role emphasizes on-site work, customer service excellence, and ongoing professional development for classroom technologies. Salary is competitive and benefits are provided.

Qualifications

• High school diploma or GED required.
• 2+ years of AV technology support experience in academia or corporate settings.
• Experience supporting computer hardware and software in academic/corporate environments.
• Experience providing customer service in academic or corporate environments.
• Effective written communication skills demonstrated in application materials.

Responsibilities

• Handle trouble calls/tickets for classrooms, events, and departmental spaces; troubleshoot hardware and software issues.
• Assist with classroom technology installations and inventory management; coordinate with installation crews.
• Stay current on classroom technologies, certifications, and training; co-manage student employees.
• Other duties as assigned.

Skills

AV technology support

Customer service

Written communication

Education

High school diploma/GED

Tools

Creston

Extron

Video conferencing tools

Job description

AV Technician

Position Overview

The Classroom Audio/Visual Support Technician provides day-to-day audio/visual technology support via phone, email, chat, or in person for campus wide audio/visual technology, to include Classrooms, conference rooms and departmental spaces. Repairs or replaces permanently placed audio/visual equipment and performs routine classroom technology inspections. Coordinates equipment reservations and provides training sessions for instructors. Assists with equipment inventory and recommends items for removal from circulating status. This position will work closely with the AV Installation Technicians to provide AV support for campus standard audio/visual equipment and will also work closely with the Educational Technology and Media Productions team to focus on the effective use and future growth/changes of classroom-based technology. This position will report to the Classroom Technologies Coordinator and report on daily activities.

This position shares in responsibility for information security by following all applicable security policies and procedures. This position is authorized to manage, provision, and deprovision IT assets in accordance with established procedures in the performance of job duties. This position is required to work on-site.

This position is not eligible for immigration sponsorship (i.e. H-1B).

Campus Audio/Visual Support (60%)

Provide for trouble calls/tickets for in-session classes, events and departmental spaces to ensure minimal downtime and assign tickets as needed. Troubleshoot both hardware and software issues. Repair or replace installed audio/visual equipment and assist with classroom technology inspections. Develop broad and in-depth knowledge of the hardware and software unique to the KU Lawrence campus. Meet customer requirements through first contact resolution with excellent customer service. Confirm customer understanding of solutions and provide additional customer education as needed.

New Installation (20%)

Will assist with classroom technology installation crew on projects involving classroom technologies, renovations, or related installations to ensure inventory recording and status of upgrades. Work closely with staff in other departments to stay abreast of classroom renovation project status.

Administrative (15%)

Actively pursues and stays current on all aspects of classroom technologies. Stays current on certifications and training which directly pertain to equipment standards set forth by KU IT. Co-manage student employees assigning tasks and deploying when needed.

Other Duties as Assigned (5%)

5% - Other Duties as Assigned

Required Qualifications

• High school diploma/GED.
• Two years or more experience in audio/visual technology support in an academic or corporate environment.
• Experience supporting computer hardware and software in an academic or corporate environment.
• Experience providing customer service in an academic or corporate environment.
• Effective written communication skills, as demonstrated in application materials.

Preferred Qualifications

• Experience supporting Creston and Extron Audio/Video systems.
• Experience installing and/or programming Creston and Extron Audio/Video equipment.
• Experience with audio/visual networking.
• Experience with ticket management software, computerized scheduling systems, and database management.
• Experience troubleshooting and supporting video and/or web conferencing: Teams, Zoom, web-based conferencing.
• Experience with Office productivity software: Microsoft Office 365.
• Demonstrated ability to learn quickly and adapt rapidly in a changing environment.
• Demonstrated ability to prioritize and multi-task.
• Demonstrated ability to maintain effective working relationships with users and staff.
• Prior educational or professional experience at the University of Kansas.

Additional Candidate Instructions

• Cover letter describing how you meet the required and preferred qualifications.
• Resume.
• List of three (3) professional references.

Application review begins Monday, October 5th and will continue until a qualified pool of applicants is identified.

Contact Information to Applicants

Vickye Kozlowski

[e-mail]

Salary

$53,000

Application Review Begins

Monday October 5, 2026

Anticipated Start Date

Monday October 26, 2026

Details

Reg/Temp: Regular

Assignment: On-Site

Department: Information Technology

The University of Kansas prohibits discrimination on the basis of race, color, ethnicity, religion, sex, national origin, age, ancestry, disability, status as a veteran, sexual orientation, marital status, parental status, gender identity, gender expression, and genetic information in the university's programs and activities. Retaliation is also prohibited by university policy. The following person has been designated to handle inquiries regarding the nondiscrimination policies and procedures and is the Title IX Coordinator for all KU and KUMC campuses: Associate Vice Chancellor for the Office of Civil Rights and Title IX, [e-mail], Room 1082, Dole Human Development Center, 1000 Sunnyside Avenue, Lawrence, KS 66045, 785-864-6414, 711 TTY. Reports can be submitted by contacting the Title IX Coordinator as provided herein or using the Title IX online report form and complaints can be submitted with the Title IX Coordinator or using the Title IX online complaint form.

The University of Kansas is a public institution governed by the Kansas Board of Regents.