Network Operations Center

Tier4 Group; Moorestown Township (NJ); On-site; USD 70,000 - 95,000; Full time

Job summary

Tier4 Group is seeking an IT Infrastructure & Network Monitoring professional to join our Moorestown, NJ office. You will monitor system performance using SolarWinds, Splunk, and LogicMonitor, and handle Tier 2 incident triage to ensure rapid resolution.

You will coordinate with the Systems Team, maintain runbooks, and support Service Desk activities during the ongoing ServiceNow transition. A solid ITIL/ITSM background and experience with incident ticketing systems are preferred.

Qualifications

• Experience with SolarWinds for monitoring.
• Knowledge of Splunk for reporting and errors.
• Strong background in IT infrastructure and network monitoring.
• Familiarity with ITIL and ITSM best practices.
• Experience with incident ticketing systems (ServiceNow is a plus).

Responsibilities

• Monitor system performance and network health.
• Perform Tier 2 incident triage and root-cause analysis.
• Coordinate with the Systems Team for resolution.
• Maintain runbooks and update documentation in G-NOC Webspace.
• Support Service Desk tasks and change control processes.

Skills

SolarWinds

Splunk

LogicMonitor

ITIL/ITSM

ServiceNow

Tools

SolarWinds

Splunk

LogicMonitor

ServiceNow

Job description

• Infrastructure & Network Monitoring: Utilize tools like SolarWinds (preferred), Splunk, and LogicMonitor to monitor system performance, file transfers, and network health.
• Incident Management & Response: Perform Tier 2 triage, identify root causes,  escape issues appropriately, and coordinate with the Systems Team for resolution.
• System & Application Monitoring: Work with in-house applications (Excel-based tool on a jump server), Google Meet (always active on the server), and Command Center Monitors (CCM) for customer experience.
• Issue Identification & Resolution: Execute test transactions, determine alert routing, and apply runbooks to troubleshoot issues.
• Service Desk Support: Assist with ServiceDesk tasks, incident ticket management, and change control processes. Transitioning to ServiceNow in 18 months.
• System Administration: Log into servers, access applications, and perform tasks like recycling application pools when needed.
• Documentation & Runbooks: Maintain and update operational procedures on G-NOC Webspace to support ongoing operations.

Preferred Skills & Experience:

• Experience with SolarWinds for monitoring (nice to have).
• Knowledge of Splunk (for reporting/errors) and LogicMonitor is beneficial.
• Strong background in IT infrastructure & network monitoring with transferable knowledge.
• Familiarity with ITIL & ITSM best practices.
• Experience with incident ticketing systems (ServiceNow experience is a plus).
• Understanding of change control processes.