Network Operations Associate

Fisher Investments; Idaho; On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

100% paid medical, dental and vision

50% 401(k) match

20 days PTO + 10 holidays

Family support programs

Job summary

Fisher Investments in the United States is seeking a Network Operations Associate to join the office-based team. You will support networking and facilities alongside network engineers, documenting designs, testing solutions, and deploying systems while maintaining sensitive documents.

The role emphasizes attention to detail, readiness to learn, and the ability to work in a fast-paced, collaborative environment.

Qualifications

• 1+ year of experience in Network Operations.
• Bachelor's degree or equivalent combination of education and experience.
• Basic knowledge of Cisco routing and switching technologies.
• High level of attention to detail.
• Willingness to learn and build a career in network engineering.
• Ability to adapt to changes in a fast-paced, team environment.

Responsibilities

• Oversees assigned operational tasks to completion.
• Identifies, creates and develops documentation for group.
• Create, maintain, and optimize detailed process maps and system diagrams using MS Visio and Lucidchart.
• Supports the growth of the business through various projects.
• Follows group and firm policies and procedures.
• Identifies potential process improvements and recommends solutions.
• Identifies escalations and routes appropriately.
• Handle sensitive and confidential documents.
• Participate in training programs to enhance networking skills.

Skills

Network Operations

Documentation

Visio

Lucidchart

Cisco routing & switching

Attention to detail

Time management

Microsoft Office

Education

Bachelor's degree or equivalent

Tools

Microsoft Visio

Lucidchart

Microsoft Office

NMS platforms

Data center software

Job description

Overview

The Opportunity:

The Network Operations Associate works in the office and is responsible for providing networking and facilities support to business and technology partners on a daily basis. You will work in conjunction with network engineers to engineer, test, document, and deploy networking solutions. Work duties may also include facilities work in support of the Network Operations Team. You will report to the Team Leader.

The Day-to-Day:

• Oversees assigned operational tasks to completion
• Identifies, creates and develops documentation for group
• Create, maintain, and optimize detailed process maps and system architecture diagrams using MS Visio and Lucidchart to align cross-functional teams.
• Supports the growth of the business through various projects
• Follows group and firm policies and procedures
• Identifies potential process improvements and recommends solutions
• Identifies escalations and routes appropriately
• Responsible for properly handling sensitive and/or confidential documents
• Participate in training programs and professional development opportunities to enhance your network engineering skills.

Your Qualifications:

• 1 + year of experience in Network Operations
• Bachelor's degree or equivalent combination of education and experience required
• Basic knowledge of Cisco routing and switching technologies.
• High level of attention to detail
• A willingness to learn and a strong desire to build a career in network engineering.
• Ability to adapt to changes in a fast paced, team environment
• Ability to prioritize workload and manage time across various tasks
• Proficient in Microsoft Office and visual diagramming software (Visio, Lucid Chart, etc.)
• Familiarity with NMS platforms and data center software

Compensation:

• $60,000 - $80,000 base salary per year in the state of WA. New hires should expect to start at the lower end of the range depending on experience
• Eligible for a discretionary bonus based on firm and individual performance

Why Fisher Investments:

We work for a bigger purpose: bettering the investment universe. We take great pride in our inclusive culture, our learning and development framework customized for every employee, and our Great Place to Work Certification. It's the people that make the Fisher purpose possible, and we invest in them by offering exceptional benefits like:

• 100% paid medical, dental and vision premiums for you and your qualifying dependents
• A 50% 401(k) match, up to the IRS maximum
• 20 days of PTO, plus 10 paid holidays
• Family Support programs including 8 week Paid Primary Caregiver Leave, $10,000 fertility, family forming, and hormonal health assistance, and back-up child, adult, and elder care
• This is an in-office role. Based on your role, tenure, and performance eligibility you may have the opportunity to participate in our hybrid work from home program. This program is subject to change.

FISHER INVESTMENTS IS AN EQUAL OPPORTUNITY EMPLOYER