Network Operations Analyst I

Computer Services, Inc.; Paducah (KY); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Benefits package

Incentive awards

Job summary

Computer Services, Inc. is seeking a Network Engineer II to work with customers on implementing and upgrading network infrastructure. You will plan, design, and evaluate network systems across routers, circuits, internet, switches, firewalls, VPNs, and more.

This role includes migrations, installations, and collaboration with QA and Risk Management to ensure configuration integrity and compliance. The role emphasizes leadership in complex issues, proactive technology assessment, and coordination

Qualifications

• Minimum of 3 years of in-depth work experience in relevant technical fields.
• Accredited university, college or trade school education in relevant field or equivalent training.
• Relevant certifications preferred (Cisco, Palo Alto, Microsoft).

Responsibilities

• Demonstrates advanced knowledge across technologies and acts as escalation point for complex issues.
• Oversees engineering and installation of customer and internal changes and new implementations.
• Ensures projects and tasks are completed timely and securely.
• Participates in network design, planning, surveys, and provides data for future infrastructure needs.
• Addresses firewall activities and capacity planning.
• Responds to incident tickets concerning network and voice issues.
• Maintains security and access to customer data.
• Keeps up with new IT trends and technologies.
• Performs other duties as assigned.

Education

Relevant field degree

Tools

Cisco

Palo Alto

Microsoft

Job description

Job Description:

Network Engineer II's work with customers on implementation and upgrades of their network infrastructure as well as respond to issues related to the customer network. They plan for, design, and evaluate new and existing network systems and services between multiple platforms and protocols. This includes but is not limited to routers, circuits, internet, switches, firewalls, ISP, cabling, VPN connections, unified communications, call-center management, etc. Network Engineer II's that obtain work from a task system are primarily customer facing. Their work includes device migrations, network infrastructure, installations, and coordinating with QA and/or Risk Management to ensure configuration integrity and compliance. Network Engineer II's train and support Network Engineers.

• Demonstrates an in-depth to advanced knowledge in variety of technologies; serves as a point of escalation for complex issues.
• May provide oversight for and ensures the proper engineering and installation of both customer and internal structure changes, as well as new implementations.
• Makes sure the projects and task assignments are completed in a timely manner as well as being functionally and securely sound.
• May participates on network design; planning, site/datacenter surveys, and providing recommendations for future proofing customer infrastructures by providing data for customers with actionable data regarding specific infrastructure needs. This data might be rendered by either conference call, data (i.e., e-mail) or physical on-site inspection.
• Addresses firewall related work activities and issues.
• Addresses capacity planning and bandwidth needs.
• Responds promptly to incident tickets/tasks concerning network/voice issues.
• Works to maintain the security and proper access to customer data.
• Proactively seeks out and understands new and developing technologies and trends in Information Technology.
• Performs other duties as assigned

Advanced level position in described technology. A minimum of three (3) years of successful, in-depth work experience in relevant technical fields. Accredited university, college or trade school education in relevant field or equivalent training in relevant technology. Relevant certifications preferred. (Certifications dependent on role but could include but not be limited to Cisco, Palo Alto, Microsoft).

As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional financial institutions solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI, visit www.csiweb.com

CSI provides rewarding and challenging career opportunities for our employees. When determining your pay, we consider various factors such as your skills, qualifications, experience and location. Along with a competitive salary, this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits. To learn more about our benefits, visit Benefits Summary

CSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical and mental disability, marital status, veteran status, or any other characteristic protected by applicable law. If you need an accommodation during the recruitment process, please email us at [e-mail] and we will work with you to meet your accessibility needs.

For applicants residing in California, please read Privacy Notice for California Residents | CSI (csiweb.com)

Visa Sponsorship: We are unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.