Network Operations Analyst

Socket.dev; Durham (NC); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K with company matching

Flexible spending accounts

Paid holidays

Paid time off

Job summary

Tuknik Government Services LLC, a Koniag Government Services company, seeks a Network Operations Analyst to support a government client in Durham, NC or Baltimore, MD. The role covers hardware/software operation, on-site management, and 2nd/3rd level problem determination across ROCC infrastructure.

The candidate will monitor hardware health, troubleshoot connectivity and software issues, and install Agency-approved software. CCNA/Network+ certs and U.S. citizenship may be required.

Qualifications

• Knowledge of networking concepts including DNS, DHCP, TCP/IP, and AD; proficiency with Windows Server environments.
• Experience with ExchangeEmail and OSI model concepts; familiarity with data center operations.
• Experience with Cisco IOS, firewall concepts, and network performance monitoring.

Responsibilities

• Perform day-to-day operations for hardware operation, database health, and data flow monitoring.
• Troubleshoot workstation and server connectivity and hardware issues across multiple domains.
• Provide on-site support and 2nd/3rd level hardware/software problem determination.
• Install, configure, and support Agency-approved software across ROCC platforms.
• Collaborate for proactive problem resolution and daily operations improvement.

Skills

DNS

DHCP

TCP/IP

Active Directory

Windows Server

Exchange

Education

BA/BS in Computer Science or related field

CCNA Certification

Network+ Certification

Equivalent experience

Job description

Tuknik Government Services LLC, a Koniag Government Services company, is seeking a Network Operations Analyst to support TGS and our government customer in Durham, NC or Baltimore, MD.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Job Summary:

Provide hardware and software engineering, technical support services, training for operation of various existing applications and implementation and operation of new technologies that reside in the client’s Regional System Support Center (RSSC) infrastructure. The candidate shall provide on-site support and management for hardware devices located at the RSSC; as well as provide 2nd and 3rd level software and hardware problem determination support for this infrastructure.

Shift:

Sunday thru Thursday from Midnight until 830am.

Essential Duties and Responsibilities include the following: (Not listed in order of importance; other duties may be assigned)

• Perform day-to-day operations necessary for effective hardware operation. This includes daily database initialization, monitoring health of the client/server equipment and data flow through Outlook/Exchange, database, storage and the PDC servers
• Perform daily checks on overnight hardware functionality and troubleshoot as necessary
• Provide troubleshooting to efficiently isolate workstation or server connectivity issues and hardware problems in a multiple domain environment
• Provide problem analysis for all types of hardware, as they perform within the ROCC infrastructure, and coordinate the activities necessary for problem resolution
• Perform all activities necessary to resolve hardware problems. Limited travel may be required
• Install and/or reinstall Agency approved software on multiple platform disciplines resident in the ROCC
• Perform software application troubleshooting on all Agency-standard software
• Performance of the day-to-day operations necessary for effective software operation, coordinating prompt and appropriate problem resolution
• Provide troubleshooting to efficiently isolate workstation or server connectivity issues and software application problems in a multiple domain environment
• Perform all activities necessary to resolve software problems. Limited travel may be required
• Provide support and problem resolution for Microsoft Windows server and workstation, multiple domain structures
• Provide necessary expertise to use common Microsoft Administration utilities such as Server Manager, User Manager and Performance Monitor
• Provide suggestions for proactive problem resolution and to contribute suggestions for continuous improvement of daily operations in the remote office using network management utilities such as SMS
• Logically resolve problems in the client server area by using the TCP/IP suite of protocols (PING, TRACERT, TELNET, etc.)

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• BA/BS in Computer Science, Information Services or comparable discipline required or demonstrated success with equivalent work experience
• Equivalent combination of knowledge and specialized experience may be acceptable in lieu of a degree.
• Government contract may require person to possess proof of U.S. citizenship
• Active CCNA and Network+ Certification

Knowledge:

• Candidates must possess extensive knowledge of networking concepts such as DNS, DHCP, MS Exchange Email, Active Directory, HTTP, SSL, OSI Model, TCP/IP protocols and applications, Windows Server 2012, Windows 7, and Cisco IOS (CLI) and familiarity with Data Protection Manager 2012, System Center Configuration Manager (SCCM), virtual environments (i.e. VMware, Hyper-V), Unix systems operation and Oracle data base operation, EMC and Hitachi storage array concepts.
• In addition, experience in a large routed/switched/Ethernet network using primarily Cisco equipment is required. General Windows administration

Clearance:

Applicants may be subject to a government security investigation and must meet eligibility requirements for access to classified information.

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristicprotected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at [e-mail] or by calling 703-488-9377 to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.

Equal Opportunity Employer/Veterans/Disabled.Shareholder Preference in accordance with Public Law 88-352