NOC Technician

Socket.dev; Baltimore (MD); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K with company matching

Flexible spending accounts

Paid holidays

Paid time off

Job summary

Tuknik Government Services LLC seeks a Network Operations Analyst to support the ROCC infrastructure and government client from Baltimore, MD. You will handle hardware/software troubleshooting, routine operations, and on-site maintenance for multiple platforms with limited travel.

Responsibilities include ensuring network and server health, resolving hardware/software issues, and deploying updates while working a Sunday-Thursday night shift.

Qualifications

• BA/BS in Computer Science, Information Services or comparable discipline required or demonstrated success with equivalent work experience.
• Equivalent combination of knowledge and specialized experience may be acceptable in lieu of a degree.
• Government contract may require proof of U.S. citizenship.
• Active CCNA and Network+ Certification.

Responsibilities

• Perform day-to-day hardware operation tasks including database initialization and monitoring of client/server equipment.
• Troubleshoot workstation/server connectivity and hardware problems in a multi-domain environment.
• Install and reinstall Agency-approved software across multiple platforms in ROCC.
• Provide 2nd/3rd level software and hardware problem determination support.
• Coordinate problem resolution and proactive improvements in daily operations.

Skills

DNS

DHCP

MS Exchange

Active Directory

TCP/IP

Windows Server 2012

Cisco IOS

VMware

Hyper-V

Unix systems

Oracle DB

EMC storage

Hitachi storage

Windows administration

Networking concepts

Education

BA/BS in Computer Science or Information Services

Equivalent work experience

U.S. citizenship (government contract)

Active CCNA and Network+ Certification

Tools

SCCM

SMS

Data Protection Manager 2012

Job description

Tuknik Government Services LLC, a Koniag Government Services company, is seeking a Network Operations Analyst to support TGS and our government customer in Durham, NC or Baltimore, MD.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

The NOC Technician will provide hardware and software engineering, technical support services, training for operation of various existing applications and implementation and operation of new technologies that reside in the client’s Regional System Support Center (RSSC) infrastructure. The candidate shall provide on-site support and management for hardware devices located at the RSSC; as well as provide 2nd and 3rd level software and hardware problem determination support for this infrastructure.

Shift: Sunday thru Thursday from Midnight until 830am.

Essential Duties and Responsibilities

(Not listed in order of importance; other duties may be assigned)

• Perform day-to-day operations necessary for effective hardware operation. This includes daily database initialization, monitoring health of the client/server equipment and data flow through Outlook/Exchange, database, storage and the PDC servers
• Perform daily checks on overnight hardware functionality and troubleshoot as necessary
• Provide troubleshooting to efficiently isolate workstation or server connectivity issues and hardware problems in a multiple domain environment
• Provide problem analysis for all types of hardware, as they perform within the ROCC infrastructure, and coordinate the activities necessary for problem resolution
• Perform all activities necessary to resolve hardware problems. Limited travel may be required
• Install and/or reinstall Agency approved software on multiple platform disciplines resident in the ROCC
• Perform software application troubleshooting on all Agency-standard software
• Performance of the day-to-day operations necessary for effective software operation, coordinating prompt and appropriate problem resolution
• Provide troubleshooting to efficiently isolate workstation or server connectivity issues and software application problems in a multiple domain environment
• Perform all activities necessary to resolve software problems. Limited travel may be required
• Provide support and problem resolution for Microsoft Windows server and workstation, multiple domain structures
• Provide necessary expertise to use common Microsoft Administration utilities such as Server Manager, User Manager and Performance Monitor
• Provide suggestions for proactive problem resolution and to contribute suggestions for continuous improvement of daily operations in the remote office using network management utilities such as SMS
• Logically resolve problems in the client server area by using the TCP/IP suite of protocols (PING, TRACERT, TELNET, etc.)

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• BA/BS in Computer Science, Information Services or comparable discipline required or demonstrated success with equivalent work experience
• Equivalent combination of knowledge and specialized experience may be acceptable in lieu of a degree.
• Government contract may require person to possess proof of U.S. citizenship
• Active CCNA and Network+ Certification

Knowledge

• Candidates must possess extensive knowledge of networking concepts such as DNS, DHCP, MS Exchange Email, Active Directory, HTTP, SSL, OSI Model, TCP/IP protocols and applications, Windows Server 2012, Windows 7, and Cisco IOS (CLI) and familiarity with Data Protection Manager 2012, System Center Configuration Manager (SCCM), virtual environments (i.e. VMware, Hyper-V), Unix systems operation and Oracle data base operation, EMC and Hitachi storage array concepts.
• In addition, experience in a large routed/switched/Ethernet network using primarily Cisco equipment is required. General Windows administration

Clearance: Applicants may be subject to a government security investigation and must meet eligibility requirements for access to classified information.

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristicprotected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e‑mail at [e-mail] or by calling 703-488-9377 to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of KGS, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution‑oriented business partnerships and a commitment to exceptional service delivery. We ensure long‑term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352