Network Operation Watch Officer

Leidos Inc; Odenton (MD); On-site; USD 59,000 - 107,000; Full time

Job summary

Leidos is seeking a Network Operations Watch Officer to support the DJOC at Ft. Meade, ensuring DODIN health through 24/7 monitoring and coordination. The role involves directing, de-conflicting, and reporting current connectivity status to Battle Captains and DISA senior leaders.

This shift-based position requires at least one weekend shift per week and may include holidays. You will track outages, maintain IAP and TOT status, and generate topologies and reports in line with SLAs.

Qualifications

• Active TS/SCI security clearance required.
• Bachelor's degree in a technical field and 4+ years related experience.
• Experience with MS Office and SharePoint.
• Experience with GTMS Remedy, WWOLS, NCCM-R or TCOSS.
• Strong written and oral communication skills.
• Ability to multitask and prioritize tasks.

Responsibilities

• Provide analysis and routing recommendations to Battle Captain.
• Track outages impacting DODIN and report status.
• Maintain knowledge of IAP, TOT, and high-capacity circuits.
• Generate network topologies and diagrams as needed.
• Respond within SLA to outages within 15 minutes of receipt.

Skills

Oral and written communication

Interpersonal skills

Organization

Problem solving

Multitasking

Flexibility and dependability

Education

Bachelor's degree in a technical field

4+ years related experience

Tools

GTMS Remedy

WWOLS

NCCM-R

TCOSS

Job description

Description

Leidos is seeking a Network Operations Watch Officer to support our government client at the DJOC (DISA Joint Operations Center) on Ft. Meade.

The Network Operations Watch Officer will enable Command and Control (C2) of the Department of Defense Information Network (DODIN) by ensuring its overall health through 24/7 monitoring, directing, controlling, coordination, de-conflicting, synchronizing, and reporting the current connectivity status of the physical layer Transport supporting DODIN to DJOC Battle Captains and DISA Current Operations senior leaders.

This position is a shift work position and would require you to work at least 1 weekend shift per week. This position may also potentially require you to work on holidays.

This position is also an active participant in the Contingency Support and the Emergency Readiness Group (ERG) and employees are considered emergency personnel who will perform duty functions at customer off-site facilities within the DC Metro area.

Primary Responsibilities:

• Provide an in-depth knowledge and recommendations to the Battle Captain on potential impacts and possible routing options that can help restore key warfighter resources. Understanding of the physical layer of the DODIN and how it supports DISA's mission to provide combat support. The agency provides, operates, and assures command and control and information-sharing capabilities and a globally accessible enterprise information infrastructure in direct support to joint warfighters, national level leaders, and other mission and coalition partners across the full spectrum of military operations

You will also execute in real time:

• Tracking of current outages that will impact the DODIN. Examples include, but are not limited to: Fiber cuts, Equipment failures, Facility outages
• Maintain positive knowledge of the status / restoral process of Internet Access Points (IAP), Trans-Oceanic Trunks (TOT), and high level high capacity circuits/trunks and links.
• Provide timely reporting for all reportable outages through published reports that go up through the DJOC Battle Captain to the DISA Director and other Senior Leaders.
• Creation of network topologies and arch diagrams as needed.
• In accordance with the contractual Service Level Agreements (SLAs), individuals must be able to conduct an initial analysis of reported outages and contact the DJOC Battle Captain within 15 minutes of receipt.

Basic Qualifications:

• Active TS/SCI security clearance.
• Bachelor's degree in a relevant technical discipline and 4 years of overall related experience. Additional experience, education and training may be considered in lieu of degree.
• Experience with various Microsoft technologies such as MS Office 2013 (Word, Excel, and PowerPoint) and SharePoint
• Experience with system applications: Global Ticket Management System (GTMS) Remedy, World Wide Online System (WWOLS), NCCM‑R, or Telecommunications Certification Office Support System (TCOSS)
• Good oral and written communication skills
• Strong interpersonal, organizational and problem solving skills
• The individual needs to be flexible, dependable and be able to multi-task with priorities

Preferred Qualifications:

• Currently possess DoD 8750 certification at IAT level II, Security+ce.
• Experience with support applications:
• Mission Assurance Decision Support System (MADSS)
• Integrated Network Management System (INMS)
• Direct Connect Online (DCO)
• SKIWEB
• ITIL V3
• Experience briefing Senior Leaders
• Demonstrated experience of providing excellent customer service

Pay Range $59,150.00 - $106,925.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement.

• competitive compensation
• Health and Wellness programs
• Income Protection
• Paid Leave
• Retirement

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment‑related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment‑related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [e-mail].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.