Network Observability/Monitoring Engineer

Insight Global; Dallas, Fort Worth (TX, TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Insight Global is seeking a Network Monitoring Platform Engineer to support a large telecommunications client''s customized monitoring and service assurance platform. The role focuses on platform enhancements, upgrades, migrations, troubleshooting, and ongoing operational support in production environments.

The ideal candidate will have Linux administration, experience with Prometheus and Grafana, REST APIs, and automation via Ansible and Jenkins.

Qualifications

• 5+ years supporting network monitoring or related platforms.
• Experience building and consuming REST APIs.
• Proficiency with Prometheus and Grafana.
• Experience with Ansible, Bash, and Jenkins CI/CD.
• Production issue troubleshooting and platform maintenance.
• Experience with relational databases.

Responsibilities

• Enhance, tune, and maintain an enterprise network monitoring and service assurance platform.
• Develop and maintain Python-based services and integrations.
• Troubleshoot production issues and provide operational support as needed.
• Configure, deploy, upgrade, and manage platform instances across environments.
• Build and maintain REST API integrations for custom platform functionality.
• Support monitoring and observability capabilities using Grafana and Prometheus.
• Develop automation and deployment processes using Ansible, Bash, Jenkins, and CI/CD pipelines.
• Perform platform upgrades, migrations, and service modernization efforts.
• Troubleshoot platform performance, data collection, and service health issues.
• Support Linux-based infrastructure running on Red Hat Enterprise Linux.
• Work with relational databases to support platform services and integrations.
• Collaborate with engineering teams to implement new monitoring standards and capabilities.
• Configure and maintain monitoring services that capture network and device health information from customer environments.

Skills

Networking fundamentals

REST APIs

Prometheus

Grafana

Ansible

Bash scripting

Jenkins

Tools

Prometheus

Grafana

Ansible

Bash scripting

Jenkins

Job description

We are seeking a Network Monitoring Platform Engineer to support and enhance our large telecommunication client's customized network monitoring and service assurance platform. This platform collects device health and performance data for end customers and has been heavily customized to support internal specific policies, protocols, and operational standards.

This role will focus on platform enhancements, upgrades, service migrations, troubleshooting, and ongoing operational support. The ideal candidate will have experience supporting monitoring or observability platforms, strong Linux administration skills, and the ability to develop, enhance, and deploy services in production environments.

Core Responsibilities

• Enhance, tune, and maintain an enterprise network monitoring and service assurance platform
• Develop and maintain Python-based services and integrations
• Troubleshoot production issues and provide operational support as needed
• Configure, deploy, upgrade, and manage platform instances across environments
• Build and maintain REST API integrations for custom platform functionality
• Support monitoring and observability capabilities using Grafana and Prometheus
• Develop automation and deployment processes using Ansible, Bash, Jenkins, and CI/CD pipelines
• Perform platform upgrades, migrations, and service modernization efforts
• Troubleshoot platform performance, data collection, and service health issues
• Support Linux-based infrastructure running on Red Hat Enterprise Linux
• Work with relational databases to support platform services and integrations
• Collaborate with engineering teams to implement new monitoring standards and capabilities
• Configure and maintain monitoring services that capture network and device health information from customer environments

Required Qualifications

• 5+ years supporting network monitoring, observability, service assurance, NOC, or telecommunications platforms
• Experience building and consuming REST APIs
• Experience with Prometheus and Grafana
• Experience with Ansible, Bash scripting, and CI/CD pipelines using Jenkins
• Experience troubleshooting and supporting applications in production environments
• Experience deploying, configuring, upgrading, and maintaining platform services
• Understanding of networking fundamentals and how device health and telemetry data are collected and monitored
• Experience working with relational databases

Preferred Qualifications

• Experience with Oracle Unified Assurance (Assure1), Netcool, SevOne, ScienceLogic, SolarWinds, LogicMonitor, Splunk, Dynatrace, or similar monitoring platforms
• Telecommunications, NOC, or OSS/BSS experience
• Experience with fault management, event correlation, and service assurance concepts