Network Migration Specialist

Verizon; Rolling Meadows (IL); Ibrido; USD 78.000 - 150.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work model

Descrizione del lavoro

Verizon is seeking a Decom & Access Migrations Consultant to lead migration programs and improve customer experience in a hybrid work environment. You will manage decommissioning, engage customers, and coordinate with Sales for replacements while tracking progress and ensuring timely delivery of quotes, contracts, and orders.

The role focuses on cross-team collaboration across Global Enterprise, Public Sector, and Frontier Enterprise, with emphasis on ensuring compliant migrations and effective

Competenze

• Bachelor's degree or four or more years of work experience.
• Four or more years of relevant experience.
• Strong understanding of Verizon internal and external network and systems.
• Project management experience with leadership and interpersonal skills.
• Experience with Google enterprise (Sheets, Slides, Gemini, etc.)

Mansioni

• Manage migrations and decommissioning execution with proactive customer engagement.
• Coordinate with Sales and Solution Architects to identify replacement services.
• Generate quotes and contract documents; submit clean orders for provisioning.
• Track migrations with KPIs and ensure real-time status across all migrations.
• Collaborate with PMO, Defend and customer service teams as appropriate.

Conoscenze

Project management

Leadership

Customer engagement

Google enterprise tools

Formazione

Bachelor's degree or 4+ years work experience

Strumenti

SFDC/MSD

Current Platform

ProQuest

GCT

Descrizione del lavoro

When you join Verizon

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

Decom & Access Migrations Consultant

What you'll be doing...

The project manager under Decom & Access Migrations will be responsible for the implementation and execution of the strategies and programs targeted to improve the customer experience and simplify Verizon's wireline service delivery. Our team aims to improve our long-term wireline cost structure by leveraging the best network, simplifying product sets, streamlining service options, and retiring outdated assets. The project manager is responsible for migrations of services that are being withdrawn and will be responsible for the implementation and execution of the program plan that allows for efficient customer migrations. Additionally, the project manager will lead proactive customer outreach and present opportunities to customers. The PM is responsible for managing the scope and timelines of migrations activities; including engagement and communications with customers, mapping migration timelines, providing quotes, contracts, and orders in conjunction with the Sales and Sales Engineering team for replacement products and associated disconnects. Tracking progress against deadlines, orders placed, disconnect orders.

• Working with or within the Global Enterprise, Public Sector and Frontier Enterprise space.




• Working with our customers, partners, and across lines of business to solve complex issues deriving from customer migrations.




• Analyzing information to determine the best course of action that is in compliance with company and legal standards.




• Sharing knowledge and experience to enhance the technical and analytical capabilities of the PMO teams.




• Tracking migrations 30/60/90 days to help identify key milestones critical to the overall program goals.

Job Functions:

1. Product Migration & Decommissioning Execution

• Decom Notice Follow-up & Customer Engagement: Proactively engage customers following decommissioning and rate increase notices to explain options and migration pathways.




• Holistic Account Impact Coordination: Map all overlapping price-ups and decoms across an account to deliver a single, consolidated migration roadmap rather than piecemeal follow ups.




• Disconnect Order Processing: Generate and submit disconnect orders on behalf of sales and customers upon migration cutover.




• Migration Tracker Maintenance: Update systems to maintain real-time status across all active migrations for KPI measurements

2. Catch Product Quoting, Contracting & Order Entry

• Catch Product Solutioning: Identify and propose modern replacement services (e.g., Dedicated Internet, FWA, Ethernet, VoIP/SIP) in coordination with Sales and Solution Architects.




• Quoting & Contract Development: Generate quotes and contract documents in internal tools (SFDC/MSD, Current Platform, ProQuest, GCT).




• Order Placement: Submit clean orders into delivery systems to ensure timely provisioning.




• Coordination with PMO, Defend and customer service teams as appropriate

What we're looking for...

You’ll need to have:

• Bachelor's degree or four or more years of work experience.




• Four or more years of relevant experience required, demonstrated through work experience and/or military experience.




• Possess a strong understanding of the Verizon internal and external network, both legacy and next generation equipment, services, and systems.




• Project management experience and strong leadership and interpersonal skills




• Experience with Google enterprise (Sheets, Slides, Gemini, etc.)

Even better if you have one or more of the following:

• Familiarity with Frontier products, services and systems




• Familiarity with Verizon products, (Network, VoIP, IP Contact Center, MNS), services and systems




• Experience with VzT ILEC legacy systems (SOP, OPTIX, FACS etc.)




• Experience on VzT ILEC products especially POTs, ISDN BRI, Analog and Digital Centrex




• Direct customer contact and engagement across all levels, consumer, small, medium and enterprise




• Previous Sales experience




• Strong decision-making and problem solving skills




• Strong communication and presentation skills

***This role can be located out of any US based Verizon hub location.***

Where you'll be working

In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $78,000.00 - $150,000.00.The annual salary range for the Illinois location(s) listed on this job requisition based on a full-time schedule is: $86,000.00 - $150,000.00.