Network & IT Support Specialist - Flexible Hours On-Call

selfhelp; United States; On-site; USD 54,000 - 81,000; Full time

Job summary

Self-Help is seeking an experienced IT support professional in the United States to maintain networks, assist users, and resolve hardware and software issues.

The role requires a high school diploma with 5+ years of experience or equivalent, plus familiarity with mobile apps, Outlook/Exchange, MS Office, and security software. You should be able to travel occasionally and work flexible hours, including on-call shifts.

Qualifications

• High school diploma with 5 years' experience or equivalent.
• Microsoft certifications preferred.
• Familiarity with mobile applications.
• Knowledge of computer hardware and software.
• Hardware troubleshooting/repair experience.
• Proficient in Outlook/Exchange Server.
• Experience with MS Office and financial software.
• Remote user support experience.
• NT experience (user accounts, permissions, security).
• Remote and wide area software deployment.
• Strong customer service skills.

Responsibilities

• Maintain and administer computer networks and related computing environments including hardware, systems software, applications software, and configurations; install/repair hardware, software per specs.
• Respond to and prioritize incoming requests for assistance from users with hardware, software, networking, and other technologies.
• Interview users to collect problem information and guide through diagnostics to determine error.
• Diagnose, troubleshoot and resolve hardware, software, or network problems; replace defective components as needed.
• Log calls in problem management system and maintain history records.
• Perform data backups and disaster recovery operations.
• Set up equipment for employee use and install OS/software.
• Read manuals, confer with users, or run diagnostics to resolve problems.
• Refer major issues to vendors/technicians for service.
• Develop training materials and conduct training for users.
• Confer with staff to establish requirements for new systems or changes.
• Document procedures and changes.

Skills

Hardware troubleshooting

Software support

Remote user support

Email support

NT experience

Mobile familiarity

Customer service

Flexible hours

Travel readiness

Microsoft certifications

Education

High school diploma + 5 years experience

Tools

Outlook/Exchange

MS Office

VPN/Remote access

Security software

Job description

Self-Help is seeking an experienced IT support professional in the United States to maintain networks, assist users, and resolve hardware and software issues.

The role requires a high school diploma with 5+ years of experience or equivalent, plus familiarity with mobile apps, Outlook/Exchange, MS Office, and security software. You should be able to travel occasionally and work flexible hours, including on-call shifts.