Network Infrastructure Technician

West-Tennessee-Healthcare; Jackson (TN); On-site; USD 52,000 - 78,000; Full time

Job summary

West-Tennessee-Healthcare in Jackson, TN, is seeking a Network Infrastructure Technician to install, maintain, and troubleshoot low voltage cabling and related network infrastructure in a regulated healthcare setting.

The role requires 2–5+ years of experience, knowledge of structured cabling, IP networking basics, and the ability to work in occupied hospital environments; after-hours support may be needed.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• Experience with low voltage systems installation and support.
• Knowledge of HIPAA considerations and healthcare regulations.

Responsibilities

• Install, terminate, label, and test low voltage cabling per standards.
• Troubleshoot structured cabling, network drops, and devices.
• Conduct cable certification testing with industry tools.
• Read blueprints, floor plans, and schematics.
• Coordinate with IT, facilities, and vendors during tasks.
• Maintain cable plant records and as-built diagrams.

Skills

Structured cabling

IP networking fundamentals

Cable termination

Testing & certification

Documentation

Infection prevention protocols

Education

High school diploma or equivalent

Associate degree in electronics/telecommunications/IT

Tools

Fluke testers

Job description

Category:TechnicalCity:JacksonState:TennesseeShift:8 - Day (United States of America)Job Description Summary:The Network Infrastructure Technician is responsible for the installation, maintenance, troubleshooting, and documentation of low voltage systems that support clinical and administrative operations within a healthcare environment. This role operates in a highly regulated environment where system reliability directly impacts patient care, safety, and compliance. The technician must adhere to healthcare standards, infection control protocols, and applicable codes while ensuring minimal disruption to hospital operations.ESSENTIAL JOB FUNCTIONS:Install, terminate, label, and test low voltage cabling (Cat6/6A, fiber optic) in accordance with industry standards (e.g., TIA/EIA, BICSI).Perform troubleshooting and repair of structured cabling, network drops, and low voltage devices.Conduct cable certification testing using industry-standard tools (e.g., Fluke testers) and maintain accurate test results.Read and interpret blueprints, floor plans, riser diagrams, and technical schematics.Ensure compliance with healthcare regulations, including HIPAA considerations where applicable (e.g., device placement, data pathways).Follow infection prevention protocols (e.g., ICRA procedures, ceiling tile management, containment barriers).Coordinate with IT, facilities, clinical engineering, and third-party vendors during installations and maintenance activities.Maintain accurate documentation, including cable plant records, labeling schemes, and as-built diagrams.Respond to service tickets and emergency calls in a timely manner, including after-hours support if required.Adhere to all OSHA safety requirements and facility-specific safety policies.Other duties which include network closet and datacenter maintenance, cable dressing in closets and APS UPS replacements, and general cable management in network closetsAssist in providing estimates for projectsJOB SPECIFICATIONS:EDUCATION:High school diploma or equivalent required.Associate degree in electronics, telecommunications, information technology, or related field preferred.LICENSURE, REGISTRATION, CERTIFICATION:Low Voltage/ Limited Energy License (as required by state/local jurisdiction)Preferred: BICSI Technician (TECH) or Installer (INST1/INSTC)Preferred: Certified Fiber Optic Technician (CFOT)Preferred: OSHA 10 or OSHA 30 certificationEXPERIENCE:2–5+ years of hands-on experience with low voltage systems installation and supportExperience in healthcare environments strongly preferred (hospital, clinic, or medical campus)Proven experience with: Structured cabling systems (copper and fiber), Network infrastructure supportExperience working in active/occupied environments with minimal disruptionKNOWLEDGE, SKILLS AND ABILITIES:Technical knowledge including strong understanding of structured cabling standards (TIA/EIA, ANSI), familiarity with healthcare systems such as nurse call, RTLS, and clinical communication platforms.Working knowledge of IP networking fundamentals (VLANs, PoE, switches, patch panels)Understanding of low voltage electrical principles and signal integrity.Proficient in cable termination (RJ45, fiber splicing/termination preferred)Skilled in cable testing and certification toolsAbility to troubleshoot connectivity and hardware issues efficientlyCompetence in using hand tools, power tools, and testing equipmentAbility to read and interpret technical documentation and construction drawingsStrong attention to detail, particularly in labeling and documentationAbility to work in sensitive environments (patient care areas) with professionalism and discretionCapable of lifting equipment (typically up to 50 lbs), climbing ladders, and working in ceilings or confined spacesEffective communication skills for coordinating with clinical staff, IT teams, and vendorsAbility to prioritize tasks and manage multiple service requests in a fast-paced environmentNONDISCRIMINATION NOTICE STATEMENTWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.