Network Infrastructure Technician

Wi-Fiber Inc.; Carson City (NV); On-site; USD 48,000 - 76,000; Full time

Job summary

Wi-Fiber Inc. specializes in fixed wireless and network connectivity solutions, deploying and maintaining equipment at customer premises and service sites across Nevada.

The Network Infrastructure Technician installs, maintains, and troubleshoots fixed wireless, Wi‑Fi, fiber-optic, and related gear, communicating service conditions clearly with customers and internal teams. The role requires climbing, lifting up to 70 pounds, on-call rotations, and adherence to OSHA safety standards.

Qualifications

• High school diploma or equivalent or practical experience.
• Ability to travel to job sites and participate in on-call rotations.
• Valid driver license and acceptable driving record; ability to obtain CDL if required within six months.
• Basic knowledge of computers, IP networking, and RF concepts; intermediate knowledge preferred.
• Safe use of hand and power tools and strong troubleshooting skills.

Responsibilities

• Travel to customer and network sites to install, repair, and troubleshoot equipment.
• Mount antennas and run/terminate cables; verify signal quality and service performance.
• Configure routers, switches, radios, UPS units, and remote-management tools with engineers as needed.
• Diagnose RF, cabling, power, and IP network issues; restore service or escalate as required.
• Complete accurate work orders with locations, test results, and customer concerns.

Skills

Troubleshooting

Documentation

Customer service

Critical thinking

Independence

Team collaboration

Education

High school diploma or equivalent

Tools

Routers

Switches

Radios

UPS units

Computers

Remote-management tools

Field test equipment

Job description

About this position

About Wi-Fiber

Wi-Fiber supports residential and commercial customers with fixed wireless and network connectivity services. Our Field Operations team installs, maintains, and troubleshoots broadband equipment at customer premises and infrastructure sites. We focus on safe work practices, reliable service quality, clear communication, and accurate field documentation.

As a Network Infrastructure Technician, you will install, maintain, repair, and troubleshoot fixed wireless, Wi-Fi, fiber-optic, and related network equipment at customer premises and tower sites throughout the assigned Nevada service area. You will work with antennas, cabling, routers, switches, radios, UPS units, computers, remote-management tools, and field test data while documenting completed work and communicating service conditions with customers and internal teams.

What You Will Do:

• Travel to customer and network sites to install, repair, and troubleshoot fixed wireless, Wi‑Fi, fiber‑optic, and related equipment.
• Mount and align antennas; run, terminate, and secure cable; and verify signal quality and service performance.
• Configure or assist engineers with routers, switches, radios, UPS units, computers, and remote-management tools.
• Diagnose RF, cabling, power, and IP network issues; restore service or elevate complex conditions.
• Install and maintain equipment on rooftops, poles, towers, cabinets, and other elevated structures; operate ladders, hand and power tools, aerial bucket trucks, lifts, and digger/boom equipment when trained and authorized.
• Complete accurate work orders, photographs, equipment locations, radio frequencies, test results, and customer concerns.
• Communicate outages, service disruptions, recurring complaints, safety hazards, and scheduling changes promptly.
• Participate in assigned after-hours and weekend on-call rotations and follow OSHA requirements, fall-protection practices, traffic rules, and company safety procedures.

What You Will Bring:

• High school diploma or equivalent, or comparable practical experience.
• Valid driver license and acceptable driving record; ability to obtain any required commercial driver license within six months of hire.
• Ability to complete tower-climbing, fall-protection, aerial-lift, equipment-operation, and company safety training.
• Basic knowledge of computers, mobile applications, routers, structured cabling, IP networking, and RF concepts; intermediate knowledge is preferred.
• Safe use of hand and power tools, with strong troubleshooting, documentation, customer-service, and critical-thinking skills.
• Ability to work independently and collaboratively, communicate professionally, and adapt to changing schedules and field conditions.
• One year of WISP, telecommunications, cable, satellite, structured-cabling, or related field experience is preferred.
• Ability to travel to job sites and participate in assigned on-call rotations.

What You Will Experience:

Work is generally performed at customer and network sites, company facilities, rooftops, poles, towers, cabinets, crawl spaces, and outdoor worksites. With or without reasonable accommodation, while performing the duties of this job, the employee is regularly required to:

• Work in outdoor and active environments with potential exposure to heat, cold, wind, rain, snow, dust, noise, traffic, and changing weather.
• Stand, walk, bend, kneel, reach, climb, and use hands to handle tools, materials, or equipment; regularly climb ladders, wood and steel poles, and towers; work on rooftops and in crawl spaces; and use fall-protection systems and aerial lifts.
• Frequently lift, carry, push, or move objects up to 50 pounds and occasionally lift or move objects up to 70 pounds.
• Regularly drive and travel between customer, warehouse, office, and tower locations; sitting or standing may occur for extended periods; and safely operate equipment, read instructions and safety information, and communicate effectively.

Wi‑Fiber is an equal opportunity employer. Employment decisions are based on qualifications, merit, and business needs. Wi‑Fiber prohibits discrimination, harassment, and retaliation based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, or any other status protected by applicable federal, Nevada, or local law. Qualified applicants may request reasonable accommodation for the application process or to perform essential job functions.

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