Network & Infrastructure Manager

Multi Agency Communications Center (MACC) 911, WA; Moses Lake (WA); In loco; USD 126.000 - 160.000; Tempo pieno

Descrizione del lavoro

MACC 911, the Multi Agency Communications Center, invites applications for its first Network & Infrastructure Manager in Moses Lake, WA. You will lead networks, servers, cloud, identity platforms, cybersecurity, backup and recovery, and critical facility systems behind the 911 dispatch center for law, fire, and EMS.

You’ll supervise the Information Services Technician, ensure 24/7 reliability, and drive resilient, documented systems.

Competenze

• Bachelor’s degree in IT, CS, cybersecurity or related field; applicable experience can substitute.
• Five+ years in enterprise IT including networks, servers, cloud, cybersecurity or infra administration.
• Hands-on competence across multiple enterprise infrastructure domains.
• Proven project leadership, vendor coordination, and risk-based judgment.

Mansioni

• Lead networks, servers, cloud and identity platforms, cybersecurity, backup/recovery, and critical facility systems.
• Supervise the Information Services Technician and ensure reliable, 24/7 dispatch support.
• Develop staff, coordinate with stakeholders, and manage after-hours responsiveness.

Conoscenze

Hands-on troubleshooter

Leadership

Service-oriented

Travel readiness

Formazione

Bachelor’s degree in IT/CS/cybersecurity

Strumenti

Microsoft cloud

Cybersecurity tools

Descrizione del lavoro

Are you a technology leader who wants your work to matter every time someone dials 911? Would you like to run infrastructure for an agency that keeps choosing to be first? If so, the Multi Agency Communications Center (MACC 911) invites you to apply to become its first Network & Infrastructure Manager. No background in emergency communications is required. Reporting to the Director and serving as a peer to the Public Safety Systems Manager, this newly created position leads the networks, servers, cloud and identity platforms, cybersecurity, backup and recovery, and critical facility systems behind Grant County’s primary 911 center. The Manager supervises the Information Services Technician and treats responsive support to dispatchers as a central obligation of the role.

We’re seeking a technically credible, service-oriented leader who is:

• A hands-on troubleshooter with a solid foundation in enterprise networks, Microsoft cloud products, and cybersecurity.
• A builder of stable, documented systems who reduces single points of failure and cross-trains others, including the Public Safety Systems Manager.
• A dependable team leader who develops staff and understands, or is eager to learn, the demands of a 24/7 public safety operation.

Established in 1995 through an interlocal agreement under Washington law, the Multi Agency Communications Center (MACC 911) is an independent governmental entity. Governed by a Board representing its member agencies, MACC operates Grant County’s primary 911 answering and dispatch center for law enforcement, fire, and EMS agencies. Guided by the motto “Safety is Our First Priority. Integrity is Our Commitment,” MACC emphasizes trusted service, teamwork, and integrity. With a 2027 adopted budget of $9,660,068.71 and 31 authorized positions supplemented by contract staff, MACC is a lean, mission-focused organization in which a single technology leader can make a visible difference in reliability, security, and service to dispatchers.

Required qualifications include:

• Bachelor’s degree in information technology, computer science, cybersecurity, network engineering, information systems, or a related field; relevant progressively responsible professional experience may substitute for formal education on a year-for-year basis
• Five years of progressively responsible professional IT experience involving enterprise network, server, systems, cloud, cybersecurity, or infrastructure administration, including substantial independent responsibility for production systems
• Substantial hands-on competence across multiple enterprise infrastructure domains
• Demonstrated project leadership, vendor and contractor coordination, and sound risk-based judgment
• Commitment to responsive technical service
• Valid driver’s license and ability to travel to supported locations
• Eligibility for security-sensitive system access and successful completion of appropriate background screening
• Availability for occasional after-hours or emergency response

Preferred:

• Prior supervisory or management experience; strong technical leaders with substantial project, mentoring, and vendor management experience will also be considered
• Relevant certifications in Microsoft, Cisco, CompTIA, VMware, cloud, cybersecurity, infrastructure, or project management
• Experience in a mission-critical 24/7 setting such as 911, public safety, healthcare, or utilities
• Experience with Azure/AWS, enterprise networking, virtualization, backup and disaster recovery, endpoint management, SD-WAN/telecommunications, and resilient connectivity
• Familiarity with CJIS/ACCESS or other regulated security environments

The salary range for this position is $125,552.71 – $160,366.83 annually.

For more information on this position, contact:
Billy Owens, Senior Vice President, Executive Recruitment
[e-mail] | 972-989-3686