Network Infrastructure Engineer III / Tuesday thru Saturday 8amEDT to 5pmEDT

Testing Site - JPMC; Ohio; On-site; USD 90,000 - 110,000; Full time

Job summary

Testing Site - JPMC is seeking an experienced production network support professional in Ohio to assist retail branches during warranty periods after network upgrades. You will work with branch staff to resolve issues with empathy and clear communication.

Responsibilities include documenting progress, generating reports for stakeholders, and ensuring runbooks are accurate. The role emphasizes adherence to best practices and proactive process improvements.

Qualifications

• BS/BA degree or equivalent experience.
• 5+ years of relevant production network support experience.
• Exceptional customer service skills, with the ability to communicate empathetically and effectively both in writing and verbally.
• Broad technical support experience, including familiarity with Cisco, Juniper, and Fortinet systems.
• Proven ability to collaborate with partners and vendors to resolve issues.
• Strong attention to detail and ability to follow runbooks to troubleshoot and resolve complex network problems.
• Familiarity with JPMorgan Chase & Co. policies preferred, as well as experience with retail branch technology and systems.

Responsibilities

• Provide technical network support to retail branches during the warranty support period following network upgrades
• Collaborate with branch staff and leadership to understand and resolve technology issues post-upgrade, delivering empathetic, high-quality customer support throughout the process
• Generate and distribute regular reports to key stakeholders on the progress and status of network upgrade projects
• Ensure the accuracy and quality of updates to support tools by identifying and correcting inconsistencies or errors
• Contribute to continuous improvement by adhering to best practices and introducing innovative approaches to program and project management

Skills

Customer service

Communication

Collaboration

Attention to detail

Runbooks

Education

BS/BA degree or equivalent experience

Tools

Cisco

Juniper

Fortinet

Job description

Responsibilities

• Provide technical network support to retail branches during the warranty support period following network upgrades
• Collaborate with branch staff and leadership to understand and resolve technology issues post-upgrade, delivering empathetic, high-quality customer support throughout the process
• Generate and distribute regular reports to key stakeholders on the progress and status of network upgrade projects
• Ensure the accuracy and quality of updates to support tools by identifying and correcting inconsistencies or errors
• Contribute to continuous improvement by adhering to best practices and introducing innovative approaches to program and project management

Qualifications

• BS/BA degree or equivalent experience
• 5+ years of relevant production network support experience
• Exceptional customer service skills, with the ability to communicate empathetically and effectively both in writing and verbally
• Broad technical support experience, including familiarity with Cisco, Juniper, and Fortinet systems
• Proven ability to collaborate with partners and vendors to resolve issues
• Strong attention to detail and ability to follow runbooks to troubleshoot and resolve complex network problems
• Familiarity with JPMorgan Chase & Co. policies preferred, as well as experience with retail branch technology and systems