Network Fulfillment Project Manager - TS/SCI Poly

CACI; Sterling (VA); On-site; USD 90,000 - 190,000; Full time

Job summary

CACI is seeking a Network Request Fulfillment Project Manager to support our network request fulfillment projects. You will work with the Project Lead to implement and optimize procedures for handling network requests, ensuring high-quality service delivery and customer satisfaction.

The role emphasizes collaboration with IT teams, business units, and stakeholders to meet SLAs, develop SOPs, and monitor KPIs, while driving automation and vendor coordination across the enterprise.

Qualifications

• Bachelor's degree in technical management or related field.
• 7+ years of work related experience.
• TS/SCI with Poly required.
• Understanding of networking concepts, technologies, and best practices.
• Proven experience in leading IT projects, particularly in process improvement.
• Familiarity with IT service management frameworks (e.g., ITIL).
• Experience with ticketing systems and IT service management tools.
• Excellent project management skills.
• Strong analytical and problem-solving abilities.
• Outstanding communication and interpersonal skills.
• Ability to work effectively in a team environment.

Responsibilities

• Assists the Lead as needed
• Lead projects to design, implement, and enhance network fulfillment service requests.
• Assist in the development and maintenance of standard operating procedures (SOPs) for handling network requests.
• Collaborate with IT teams, business units, and stakeholders to ensure request fulfillment meets SLAs and business needs.
• Implement and manage tools and technologies to support efficient request fulfillment.
• Assist in the development and monitoring of KPIs and metrics to measure and improve request fulfillment performance.
• Oversee the request fulfillment queue, ensuring proper prioritization and resource allocation.
• Assist in the development and maintenance of a knowledge base for common network requests and solutions.
• Provide regular reports on request fulfillment performance to senior management.
• Identify and implement automation opportunities to streamline request projects.
• Manage relationships with vendors and service providers involved in request fulfillment.
• Ensure compliance with relevant IT governance frameworks, customer and industry standards
• Collaborate with cross-functional teams to ensure smooth fulfillment of service requests
• Ability to work effectively in a team environment

Skills

Project management

Leadership

Communication

Analytical skills

Teamwork

Networking concepts

ITIL familiarity

Ticketing systems

IT service management tools

Vendor management

Education

Bachelor's degree in technical management, or related field

Job description

CACI is seeking a Network Request Fulfillment Project Manager to support our network request fulfillment projects. You will work with the Project Lead to implement and optimize procedures for handling network requests, ensuring high-quality service delivery and customer satisfaction.

The role emphasizes collaboration with IT teams, business units, and stakeholders to meet SLAs, develop SOPs, and monitor KPIs, while driving automation and vendor coordination across the enterprise.