Network Request Fulfillment Project Manager Denver, CO, US

CACI International Inc.; Denver (CO); On-site; USD 99,300 - 208,600; Full time

Benefits offered by this job

Flexible time off

Comprehensive benefits

Learning and development opportunities

Job summary

CACI International Inc. is seeking a Network Request Fulfillment Project Manager in Denver, CO to manage and optimize network request fulfillment projects. The role involves collaborating with cross-functional teams, ensuring service level agreements are met, and developing standard operating procedures.

Ideal candidates will have a Bachelor’s degree, at least 7 years of experience, and a TS/SCI with Polygraph clearance. CACI emphasizes a culture of integrity and offers competitive compensation, comprehensive benefits, and opportunities for continuous growth.

Qualifications

• 7+ years of work related experience in IT project management.
• TS/SCI with Polygraph clearance required.
• Familiarity with ITIL practices and service management frameworks.

Responsibilities

• Lead projects to implement and enhance network fulfillment service requests.
• Collaborate with IT teams and ensure SLAs are met.
• Oversee request fulfillment queue and prioritize resources.

Skills

Project management

Networking concepts

Analytical skills

Interpersonal skills

Education

Bachelor's degree in technical management or related field

Tools

IT service management tools

Ticketing systems

Job description

## Network Request Fulfillment Project ManagerDenver, CO, USApply NowFind out how well you match with this jobJob ID313180Job Title: Network Request Fulfillment Project ManagerJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: Continental USAnticipated Posting End: 12/31/2026**The Opportunity**:We are seeking a detail-oriented and proactive Network Request Fulfillment Project Manager to support our network request fulfillment projects. This role will work closely with the Project Lead to implement and optimize procedures for efficiently handling network requests, ensuring high-quality service delivery and customer satisfaction.**Responsibilities:*** Assists the Lead as needed* Lead projects to design, implement, and enhance network fulfillment service requests.* Assist in the development and maintenance of standard operating procedures (SOPs) for handling network requests.* Collaborate with IT teams, business units, and stakeholders to ensure request fulfillment meets service level agreements (SLAs) and business needs.* Implement and manage tools and technologies to support efficient request fulfillment.* Assist in the development and monitoring of KPIs and metrics to measure and improve request fulfillment performance.* Oversee the request fulfillment queue, ensuring proper prioritization and resource allocation.* Assist in the development and maintenance a knowledge base for common network requests and solutions.* Provide regular reports on request fulfillment performance to senior management.* Identify and implement automation opportunities to streamline request projects.* Manage relationships with vendors and service providers involved in request fulfillment.* Ensure compliance with relevant IT governance frameworks, customer and industry standards* Collaborate with cross-functional teams to ensure smooth fulfillment of service requests* Ability to work effectively in a team environment**Qualifications:***Required:** Bachelor's degree in technical management, or related field* 7+ years of work related experience* TS/SCI with Poly required* Understanding of networking concepts, technologies, and best practices* Proven experience in leading IT projects, particularly in process improvement* Familiarity with IT service management frameworks (e.g., ITIL)* Experience with ticketing systems and IT service management tools* Excellent project management skills* Strong analytical and problem-solving abilities* Outstanding communication and interpersonal skills* Ability to work effectively in a team environment*Desired:** ITIL certification preferred; additional PM certifications (e.g., PMP) a plus-**What You Can Expect:****A culture of integrity.**At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.**An environment of trust.**CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.**A focus on continuous growth.**Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.**Pay Range**:There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.The proposed salary range for this position is:$99,300 - 208,600 USD*CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.*