Network Field Technician

Insight Global; Waco (TX); On-site; USD 41,328 - 48,216; Full time

Job summary

A technology support company is seeking a Network Support Analyst in Waco, Texas. This role involves supporting internal users and providing network support, with a pay range of $30.00 to $35.00 per hour. Candidates must have a Bachelor's or Associate's Degree in Computer Science and experience troubleshooting hardware and software issues. The position is full-time under a contract arrangement and requires travel to nearby sites.

Qualifications

• Minimum of 4-7 years of experience required.
• Experience with desktop support and network support.
• Ability to configure switches and install wireless access points.

Responsibilities

• Support internal users and troubleshoot any technical issues.
• Purchase, install and image computers and printers.
• Manage network cabling and configurations.

Skills

Troubleshooting hardware, software and network issues

Active Directory experience

Ticketing system experience

Windows 7/8/10 troubleshooting experience

Experience with Microsoft, Dell, Cisco and HP hardware

Education

Bachelor’s or Associate’s Degree in Computer Science

Tools

SCCM

Cisco CCNA

Microsoft MCSA/MCSE

A+ Cert

Job description

Base pay range

$30.00/hr - $35.00/hr

Must Haves

• Minimum of 4-7 years of experience
• Experience troubleshooting hardware, software and network issues
• Troubleshooting Microsoft, Dell, Cisco and HP hardware
• Windows 7/8/10 troubleshooting experience
• Active Directory experience (password resets and adding/removing users and group policies)
• Ticketing system experience
• Bachelor’s or Associate’s Degree in Computer Science

Plusses

• SCCM – imaging and software deployment
• Cisco CCNA or Microsoft MCSA/MCSE
• A+ Cert

Day to Day

This person will be supporting internal users in their location 75% of their time. The other 25% of their time they will be traveling to nearby sites (around local area 45 minutes or so in any direction). They will primarily be supporting the manufacturing plants. The Network Support Analyst will be purchasing, installing and imaging computers and printers, as well as, troubleshooting any technical issues that arise (they will be doing no repairs.) Additionally, this person will be taking care of the network – cabling, installing switches, configuring switches, installing wireless access points and wireless bridges. 40% of their time they’d be doing desktop support, 40% network support and 20% project work.

Pay and Schedule

Job Types: Full-time, Contract

Pay: $30.00 - $35.00 per hour

Schedule

• 8 hour shift
• Monday to Friday

Seniority level

• Not Applicable

Employment type

• Contract

Job function

• Information Technology

Industries

• Food and Beverage Manufacturing