Network Field Technician

Pencor Services, Inc.; Palmerton (Carbon County); Remote; USD 52,000 - 70,000; Full time

Job summary

PenTeleData in Pennsylvania seeks a Network Field Technician to install, modify and maintain core and node equipment, and support customers accessing PTD's high-speed network.

You will travel across the company's footprint, work on-call shifts, and collaborate with multiple departments to resolve complex network issues. Requires degree/experience, TCP/IP, Cisco, and strong customer service.

Qualifications

• Requires 2–4 years Electrical/CompSci/Telecom degree or related experience.
• Residency in Pennsylvania is required.
• Valid PA driver’s license with good record; Real ID or Passport for travel/entry to government buildings.
• LAN/WAN experience and TCP/IP knowledge required.
• Experience with Cisco products preferred.
• Strong customer service and communication skills.
• Ability to work varied hours and on-call shifts.
• Ability to lift up to 50 lbs and travel within footprint.

Responsibilities

• Respond to core and customer issues promptly.
• Provide technical understanding for PenTeleData networks.
• Install cable and equipment at core and customer locations.
• Mentor other employees as needed.
• Coordinate with Telcos and third parties to resolve problems.
• Communicate effectively with customers for issue resolution.
• Return defective equipment for testing and repair.
• Use test equipment to test customer connections and services.
• Travel to different locations within the company footprint.

Skills

Networking

TCP/IP

LAN/WAN

Cisco

Troubleshooting

Customer service

On-call duties

Night shift

Tool handling

Travel

Education

Electrical/Telecom degree or trade school

2+ years industry experience

Tools

Cisco gear

Test equipment

Network gear

Job description

General Responsibilities Include:

• Responding to core and customer issues in a timely fashion as instructed
• Providing a high level of technical understanding for PenTeleData’s core and customer networks
• Installing Cable and Equipment as required within our core and customer locations
• Mentoring other employees as required
• Interacting with Telco's and other third parties as needed to resolve installation/repair problems
• Effectively communicating with customers and other parties as needed for the resolution of customer or network problems
• Returning defective equipment promptly for testing and repair
• Effectively using a laptop and other test equipment for testing customer connections and repairing customer / network services
• Traveling to various locations within our companies footprint as needed
• Other duties as needed

Qualifications:

• 2-4 Years Electrical Engineering, Computer Science or Telecommunications Degree or Electronic / Electrical Trade School OR 2+ years’ experience working within the Electronics, Computer or Telecommunications Industry
• Established Residency in Pennsylvania
• Valid PA Driver’s License and good driving record
• Valid Real ID or Passport as we sometimes fly employees and/or need them to access government buildings
• LAN / WAN Experience
• Experience and Knowledge of Cisco Products
• Comprehensive understanding of TCP / IP
• Understanding the technology behind routers, hubs, switches, transceivers and NIDS
• Technical Understanding of Electronica / Electric; basic understanding of 48v DC
• Knowledge of Data Transmission Technology - Fiber Optics, Ethernet, telephony and fiber networks
• Exceptional Customer Service Skills
• Exceptional Communications Skills – oral and written
• Excellent Troubleshooting Skills
• Ability to work varied hours
• Ability to be on call during off hours on a rotating basis
• Ability to work nightshift on Tuesdays and Thursdays
• Ability to work overtime as required
• Ability to use small hand tools
• Ability to lift and carry up to at least 50lbs
• Ability to travel within our company footprint as needed

Company: PenTeleData

Shift: Monday, Wednesday and Friday 8AM-4PM: Tuesday and Thursday, 12AM-8AM (on call during off hours on a rotating basis)

Pencor and its subsidiaries are Equal Opportunity Employers

A Network Field Technician is need to install, modify and maintain core and node equipment, as well as, equipment purchased by customers for access to PTD's high-speed network.

PenTeleData’s network spans more than half the state of Pennsylvania, plus locations in Virginia, New York and New Jersey. Travel to these various points of presence will occur on an as needed basis via a company provided vehicle.

Training and tools will be provided. Once training is complete, the successful candidate will be assigned to the rotating on call schedule. Field Technicians work closely with various departments and interface with Telco’s and other third parties.

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