Network Field Engineer

TeleCloud; Morristown (NJ); On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

Company vehicle provided

Mobile phone provided

Medical, dental, vision insurance

401(k) retirement plan

Paid time off and holidays

Paid training and certifications

Career growth opportunities

Job summary

TeleCloud is seeking a hands-on VoIP & Network Field Technician to install, configure, and support cloud-based phone systems and business networks across New Jersey. You’ll work with VoIP, Teams, SIP, cloud communications, networking, and AI-powered tools to modernize how businesses connect.

Ideal candidates bring strong networking fundamentals, enjoy field work, and deliver outstanding customer experiences. Competitive pay, company vehicle, and benefits are provided.

Qualifications

• 3+ years of customer-facing technical field experience in VoIP, telecom, or related IT services.
• Working knowledge of LAN/WAN networking and TCP/IP basics.
• Excellent communication and customer service skills.
• Strong organizational and documentation skills.
• Ability to work independently and manage multiple projects.
• Valid driver’s license and willingness to travel throughout New Jersey.

Responsibilities

• Perform onsite network assessments prior to installations.
• Install and configure cloud phone systems, IP phones, routers, switches, and network equipment.
• Setup users, extensions, voicemail, auto attendants, queues, and routing.
• Troubleshoot connectivity, VoIP performance, and call quality issues.
• Coordinate phone number porting, project schedules, and go-live activities.
• Collaborate with customer IT, vendors, and internal project teams.
• Test systems before deployment including emergency calling and failover.
• Train customer administrators and end users.
• Document installations, configurations, and progress.
• Own issues through resolution with excellent customer service.

Skills

Customer-facing experience

VoIP/telecom

LAN/WAN networking

Communication skills

Organizational skills

Documentation

Travel willingness

Driver's license

Tools

Routers

Managed switches

Firewalls

Wireless networking

PoE devices

SIP/VoIP tooling

Job description

Position Overview

Now Hiring: VoIP & Network Field Technician

Morristown, NJ $35–$40/hour (DOE) Full-Time | Monday–Friday Company Vehicle & Mobile Phone Provided

Build the Future of Business Communications

Are you a hands-on technician who enjoys solving networking challenges, working directly with customers, and seeing projects through from installation to completion?

TeleCloud is looking for a VoIP & Network Field Technician to install, configure, and support cloud-based phone systems and business networks throughout New Jersey.

You’ll work with cutting-edge technologies including VoIP, Microsoft Teams, SIP, cloud communications, networking, and AI-powered communication solutions while helping businesses modernize how they connect with customers and employees.

If you have strong networking fundamentals, enjoy working in the field, and take pride in delivering an outstanding customer experience, we’d love to meet you.

Why You’ll Love Working at TeleCloud

• Competitive pay: $35–$40/hour based on experience
• Performance bonus opportunities
• Company vehicle provided for business travel
• Company-issued mobile phone
• Medical, dental, and vision insurance
• 401(k) retirement plan
• Paid time off and company holidays
• Paid technical training and certifications
• Opportunities for career growth into Senior Technician and Implementation roles
• Exposure to today's leading cloud communications and networking technologies
• Supportive team that values collaboration, ownership, and professional development

What You’ll Do

As a VoIP & Network Field Technician, you’ll help customers successfully deploy and maintain modern communication systems by:

• Performing onsite network assessments before installations
• Installing and configuring cloud phone systems, IP phones, routers, switches, and network equipment
• Setting up users, extensions, voicemail, auto attendants, call queues, and call routing
• Troubleshooting network connectivity, VoIP performance, and call quality issues
• Coordinating phone number porting, project schedules, and customer go-live activities
• Working closely with customer IT departments, vendors, and internal project teams
• Testing systems before deployment, including emergency calling, voicemail, paging, and failover services
• Training customer administrators and end users
• Documenting installations, configurations, and project progress
• Owning technical issues through successful resolution while providing exceptional customer service

What We’re Looking For

We’re looking for someone with strong technical skills, professionalism, and a passion for customer service.

Required Qualifications

• 3+ years of customer-facing technical field experience in:
  • VoIP or telecommunications
  • Managed IT services
  • Commercial networking
  • Structured cabling or low-voltage systems
  • Security or AV installations
  • Or a related technical field
• Working knowledge of LAN/WAN networking
• Experience with routers, managed switches, firewalls, wireless networking, or PoE devices
• Understanding of TCP/IP, DHCP, DNS, VLANs, NAT, and network troubleshooting
• Excellent communication and customer service skills
• Strong organizational and documentation skills
• Ability to work independently and manage multiple projects
• Valid driver’s license with a good driving record
• Ability to lift up to 50 pounds
• Willingness to travel throughout New Jersey

College degree not required. We value real-world experience, technical aptitude, and a customer-first mindset.

Bonus Skills (Not Required)

Experience with any of the following is a plus:

• Hosted VoIP or UCaaS platforms
• Microsoft Teams Calling or Direct Routing
• SIP, RTP, QoS, packet captures, latency, jitter, and packet-loss analysis
• Yealink, Poly, Peplink, Algo, or Phybridge hardware
• Cloud POTS, paging, fax, door-entry, alarm, or elevator communication systems
• Telephone number porting and carrier coordination
• CRM or communications platform integrations
• CompTIA Network+, CCNA, Microsoft, SIP School SSCA, or similar certifications

What Success Looks Like

You’ll thrive in this role if you:

• Prepare customer sites for smooth deployments
• Identify and resolve technical issues before they become problems
• Complete projects on time with minimal disruption
• Keep customers informed throughout every stage of the project
• Deliver fully tested, reliable communication systems
• Provide training that builds customer confidence
• Maintain accurate documentation
• Take ownership of every issue until it’s resolved

About TeleCloud

TeleCloud helps businesses modernize communications through cloud phone systems, contact centers, Microsoft Teams Calling, SIP trunking, CRM integrations, AI-powered communication tools, Cloud POTS replacement, and professional implementation services.

We combine innovative technology with responsive local support to deliver communication solutions businesses can depend on. Our culture is built on integrity, technical excellence, collaboration, and putting customers first.

Ready to Join Our Team?

If you’re looking for a career where you’ll work with modern networking technologies, solve real-world technical challenges, and grow alongside an experienced team, we’d love to hear from you.

TeleCloud is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other protected status.

Pay Range USD $35.00 - USD $40.00 /Hr.