Network Engineer - Ruckus/WiFi, Firewalls & After-Hours

ADI Global; Oregon; Hybrid; USD 90,000 - 120,000; Full time

Job summary

ADI Global is seeking a Network Engineer to assess incoming support requests and address them with minimal oversight. The role focuses on Ruckus Wireless systems, FortiGate and Sophos firewalls, and ICX switches, with a strong emphasis on documentation and teamwork.

Responsibilities include diagnosing Tier 1/2 issues, provisioning solutions for remote sites, and providing after-hours support as needed. A CCNA and 4+ years of networking experience are required.

Qualifications

• 4+ years of networking experience with CCNA certification.
• Deep knowledge of TCP/IP, routing, switching, and STP.
• Strong understanding of wireless LANs and security protocols.
• Experience supporting customer environments in a helpdesk role.
• Detail-oriented, with ability to work under pressure.
• Available for nights/weekends.

Responsibilities

• Open tickets and diagnose Tier 1/2 issues for remote networks.
• Program/provision AN Core solutions for remote sites.
• Maintain thorough documentation of client systems.
• Perform firmware updates on remote devices.
• Create and manage client contacts within AN systems.
• Collaborate with clients and teammates; share knowledge.
• Learn new technologies and products.
• Review alerts and escalate tickets per process.
• Publish articles to grow team knowledge.
• Prepare tickets for RMA processing.
• Occasional after-hours support for remote clients.

Skills

Networking

CCNA

Firewalls

Ruckus

Troubleshooting

Customer support

Tools

Ruckus Wireless

FortiGate

Sophos

Brocade ICX

ConnectWise

Job description

ADI Global is seeking a Network Engineer to assess incoming support requests and address them with minimal oversight. The role focuses on Ruckus Wireless systems, FortiGate and Sophos firewalls, and ICX switches, with a strong emphasis on documentation and teamwork.

Responsibilities include diagnosing Tier 1/2 issues, provisioning solutions for remote sites, and providing after-hours support as needed. A CCNA and 4+ years of networking experience are required.