Network Engineer - Level I

CompassMSP; United States; On-site; USD 65,000 - 85,000; Full time

Job summary

CompassMSP is seeking a technology consultant to support networks, applications, and users for managed clients. The role involves direct end user support, troubleshooting, and handling tickets and emails to resolve client issues.

The candidate will perform network installations and upgrades, test servers, routers, switches, and migrate clients to cloud services while ensuring documentation is up to date. Travel to client sites with a personal vehicle and participate in after-hours support

Qualifications

• Provide end user support for client issues via helpdesk calls, tickets, and emails.
• Maintain documentation of systems, licensing, and network topology.
• Perform installations and upgrades of client network components.
• Travel to client sites with personal vehicle and perform after-hours support.

Responsibilities

• Monitor and diagnose network performance to keep systems operating at peak performance.
• Document work completed and update network diagrams and SOPs.
• Administer VMware and Veeam environments as required.
• Active Directory and DNS management; VPN setup and maintenance.

Job description

Who You Are

This position is for a technology consultant to support the network, applications, and users for managed clients. An ideal candidate will have real world experience providing direct support to businesses.

What You'll Do

Provide direct end user support for client issues by troubleshooting and applying knowledge via helpdesk calls, service board tickets and email requests

Perform maintenance, installations, and upgrades to clients' local, wide, wired and wireless area computer network. Install and test network servers, operating system software, routers, switches, email accounts, set up laptops/desktops, and migrate clients into the cloud and other related network components/equipment

Perform network monitoring diagnostics, proactive and preventative maintenance to ensure that network systems are operational and running at peak performance

Maintain proper documentation of systems, licensing, applications, and network topology for clients.

Record and document work completed and in-progress; assist in updating network documentation to record installations, upgrades, configurations, etc.

Travel to and from clients work sites with personal vehicle

After hours support rotation

Follow Standard Operating Procedures for day-to-day activities

Other Duties:

Maintain an up-to-date knowledge of rapidly changing computer network technology.

VMware and Veeam Administration

Perform network management activities to include, but not limited to

ActiveDirectory

DomainNameServer(DNS)servicesoVirtualPrivateNetworks(VPN)

Disk space allocation

Wirelessaccessprivileges

Network performance monitoring systems

Support, and troubleshoot network connectivity

Troubleshoot network connectivity including at switch and firewalls

Microsoft SharePoint access and permissions

What You Bring

This position is for a technology consultant to support the network, applications, and users for managed clients. An ideal candidate will have real world experience providing direct support to businesses.