Network Engineer L2

Rezolve Ai; Plano (TX); In loco; USD 85.000 - 120.000; Tempo pieno

Descrizione del lavoro

Rezolve Ai in Plano, TX seeks an experienced L2 Network Engineer to support a fast-paced MSP environment. You will troubleshoot enterprise network incidents, escalate as needed, and ensure SLA compliance across client environments.

You will work with Cisco routers/switches, Juniper Junos, and VMware VeloCloud SD-WAN, handling edge provisioning, monitoring, and standard changes while following ITIL v4 processes and coordinating with vendor teams.

Competenze

• 3–7 years of experience in Network Operations / Network Engineering.
• Strong hands-on Cisco Routing & Switching experience.
• Working knowledge of Juniper technologies.
• Basic VMware VeloCloud SD-WAN exposure.
• Strong understanding of TCP/IP, DNS, DHCP, OSPF, BGP, and VPN.

Mansioni

• Provide Level 2 network support for enterprise and mid-market clients.
• Troubleshoot and resolve network incidents from P1 to P4.
• Perform advanced troubleshooting of routing, switching, VPN, and WAN connectivity.
• Support 24x7 network operations and incident management.
• Coordinate with Cisco TAC, Juniper JTAC, and VeloCloud support teams.
• Manage incidents through resolution using ServiceNow or similar ITSM tools.
• Maintain network diagrams, SOPs, and operational runbooks.

Conoscenze

Cisco Routing & Switching

Juniper technologies

VMware VeloCloud SD-WAN

TCP/IP/DNS/DHCP

OSPF/BGP

VPN

ITIL processes

SLA-driven environments

Communication skills

Incident troubleshooting

Strumenti

ServiceNow

Descrizione del lavoro

We are looking for an experienced L2 Network Engineer to join our Managed Services Provider (MSP) environment. The ideal candidate will have strong hands-on experience in Cisco Routing & Switching, working knowledge of Juniper networking technologies, and basic exposure to VMware VeloCloud SD-WAN.

The candidate will be responsible for troubleshooting network incidents, resolving escalations, supporting enterprise network infrastructure, and ensuring SLA compliance across multiple client environments.

Key Responsibilities

1. Network Operations & Troubleshooting

• Provide Level 2 network support for enterprise and mid-market clients.
• Troubleshoot and resolve network incidents from P1 to P4.
• Perform advanced troubleshooting of routing, switching, VPN, and WAN connectivity.
• Support 24x7 network operations and incident management.

2. Cisco Networking (Primary Skill)

• Hands-on experience with Cisco routers and switches.
• Strong understanding of VLANs, STP, OSPF, BGP, EIGRP, ACLs, NAT, and QoS.
• Troubleshoot LAN/WAN connectivity and routing issues.

3. Juniper Networking (Secondary Skill)

• Working knowledge of Juniper Junos OS.
• Exposure to Juniper SRX firewalls and EX/QFX switches.
• Understanding of OSPF and BGP routing protocols.

4. SD-WAN (VeloCloud)

• Basic experience with VMware VeloCloud SD-WAN.
• Support Edge provisioning and network monitoring.
• Troubleshoot SD-WAN overlay and underlay connectivity issues.
• Manage incidents through resolution using ServiceNow or similar ITSM tools.
• Participate in major incident bridge calls.
• Execute standard network changes and assist with implementations.
• Follow ITIL v4 processes and procedures.
• Communicate effectively with customers during network outages.
• Coordinate with Cisco TAC, Juniper JTAC, and VeloCloud support teams.
• Provide regular incident updates and resolution status.

7. Documentation

• Maintain network diagrams, SOPs, and operational runbooks.
• Contribute to problem management and root cause analysis.
• Identify opportunities for network automation and monitoring improvements.

Required Skills

• 3–7 years of experience in Network Operations / Network Engineering.
• Strong hands-on Cisco Routing & Switching experience.
• Working knowledge of Juniper technologies.
• Basic VMware VeloCloud SD-WAN exposure.
• Strong understanding of TCP/IP, DNS, DHCP, OSPF, BGP, and VPN.
• Experience with ServiceNow or similar ticketing platforms.
• Knowledge of ITIL processes and SLA-driven environments.

Preferred Candidate Profile

• Previous experience working in an MSP or Managed Services environment.
• Strong incident troubleshooting and escalation-handling experience.
• Excellent communication and customer-handling skills.
• Ability to work in a fast-paced 24x7 network operations environment.