Network Engineer/L2

TechDigital Group; Cary (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading company in IT services is looking for a Tier 2 Network Engineer to manage and troubleshoot complex network issues for their clients. The ideal candidate will have a strong grasp of networking concepts, customer-facing skills, and a willingness to work flexible hours, including shifts during weekends and holidays. This role offers a great opportunity to work in a fast-paced environment, utilizing tech skills and collaborating with various technical teams to ensure top-notch service delivery.

Qualifications

• Active CCNA certification required; CCNP is an advantage.
• 3-6 years of experience supporting enterprise routers and switches.
• Strong knowledge of networking concepts including LAN, WAN, SDWAN.

Responsibilities

• Manage ticketing and triage network issues across teams.
• Perform initial troubleshooting for standard and complex network issues.
• Work collaboratively with vendors and internal teams.

Skills

Analytical skills

Troubleshooting

Customer service skills

Education

Bachelor degree in IT or equivalent

Bachelor degree in Computer Science or IT equivalent

Job description

Job Summary

Tier 2 Network engineer will be responsible for a wide range of activities that includes ticket management, triage activities, collaboration with advanced teams surrounding the on-going maintenance and first level support of Managed Services customer networks, primarily Incident. These activities will include performing the initial troubleshooting and resolution of standard, repetitive to moderately complex network issues, working with vendors and internal organizations (NOC, Engineering, PMO, etc.) on product wide issues. Engineers must exhibit excellent customer facing skills and the ability to manage the internal technical teams during joint collaborations. Lead technical engineers will directly interact with customers on high visibility and complex technical issues, and should possess the ability to communicate technical details and concepts

Minimum Qualifications:

• The successful candidate will possess a Bachelor degree in IT or the equivalent and have an active certification of either CCNA, CCNP R&S, CCNP SP.
• Candidates should have a strong working knowledge of OSI layers 1-7, with the ability to apply analytical and troubleshooting skill sets to solve moderately complex problems across all networking disciplines.
• Candidates must possess a solid understanding of LAN, WAN and SDWAN concepts (including wireless LAN) plus an average of 3 to 6 years of hands on experience supporting enterprise class routers, switches in a global network environment using common network security practices, standards and troubleshooting.
• Candidates must possess excellent communications skills and be able to deliver results under pressure.
• Technical engineers work directly with our customers, and therefore engineers must have strong customer service skills and the ability to interface successfully with both the customer's technical and non-technical contacts, Account teams and various other groups involved in the delivery of service to the end customer.
• Willing to work 24*7 rotational Shifts and flexible hours on weekdays, weekends and holidays as required.

Desired Skills & Experience

The successful candidate should possess:

• Bachelor degree of Computer Science or IT equivalent
• Active CCNA certification is a minimum requirement, Active CCNP is an added advantage.
• A solid understanding of network routing and switching concepts.
• Good knowledge on BGP, EIGRP, OSPF, and RIP routing protocols, redistribution, and high availability protocols such as HSRP, GLBP, VRRP.
• Good knowledge of QOS, MQOS, queuing techniques, policing, shaping, marking etc on Cisco and Juniper platforms