Network Engineer III (Telephony)
Frederick County Government, Maryland
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Benefits offered by this job
Job summary
Frederick County Government in Maryland is seeking a Network Engineer III (Telephony) to design, implement, and maintain the County's enterprise network and telephony infrastructure. The role leads complex projects and acts as a technical resource for operations, security, and reliability across LAN/WAN, wireless, and PBX systems.
This exempt, full-time position offers a comprehensive benefits package, possible partial telework, and opportunities to influence technology strategy while
Qualifications
- Bachelor's degree in computer science, information systems, cybersecurity, or related field.
- Minimum 5 years designing, implementing, and maintaining network or telephony infrastructure.
- Substitutions for education/experience allowed: Associate’s Degree +7 years or Master’s Degree +3 years.
- Experience leading complex network projects and initiatives.
Responsibilities
- Design, implement, and maintain the County's enterprise network and telephony infrastructure.
- Lead troubleshooting of complex network and telephony issues affecting operations.
- Develop diagrams, standards, configurations, inventories, and documentation.
- Coordinate with vendors, service providers, and internal stakeholders on projects.
- Provide technical leadership and mentoring to engineers and staff.
- Evaluate new networking technologies and oversee upgrades and migrations.
Skills
Education
Tools
Job description
Exempt; full-time; 40 hours per week; Monday - Friday; 8:00 a.m. - 5:00 p.m.; full-benefits; partial teleworking schedule may be available in accordance with Division policies. The Network Engineer III (Telephony) performs advanced professional network and telecommunication engineering work involving the design, implementation, administration, monitoring, security, maintenance, and continuous improvement of the County's enterprise network and telephony infrastructure. The position leads complex network and telephony projects; designs and supports local area networks (LAN), wide area networks (WAN), wireless networks, Internet connectivity, network security systems, and related infrastructure; develops network standards and architecture; evaluates and implements emerging technologies; coordinates with vendors, service providers, and internal stakeholders; and serves as a technical lead and subject matter expert for network operations, troubleshooting, and strategic initiatives. This position receives supervision from the Functional Lead of Voice Services.
NOTE: The upper pay range reflects possible wage rates for internal County transfers and promotions, which are calculated per County policy. For external hires, offers are made at the base wage rate, with limited exception.
Frederick County Government values the principles of diversity and inclusion, and strives to ensure equal opportunities for its workforce, applicants and community members.
Frederick County offers an extensive compensation package to reflect how highly we value our employees. The following is what you can expect in your first year as a full-time benefited Frederick County Government employee.
- 11 days of Vacation leave with increase after 2 years of employment
- 15 days of Sick leave with unlimited annual carryover
- 11 paid holidays, plus 2 additional floating holidays (10 and 11 month employees may not receive all holidays)
- Day 1 coverage of comprehensive Medical Insurance Plan options to include generous County Health Savings Account (HSA) contribution (if enrolled in the high-deductible plan). This is part of a full range of benefits including Dental, Vision, and Flexible Spending
- Employee Health Center with no or low-cost primary and urgent care
- 100% County paid 2x annual salary Group Term Life Insurance and Accidental Death & Dismemberment (AD&D) benefit
- County and Employee funded Defined Benefit Pension Plan
- Vesting after 5 years of service
- Additional service credit for eligible previous public service, military service, etc.
- Work/Life balance programs include: Employee Assistance Program and Employee Wellness Program
- Generous Tuition Reimbursement Program
- Other employee-paid benefits such as Deferred Compensation Plan, Legal Resources, Supplemental Life Insurance, Critical Illness, Accident, and Hospital Indemnity Insurance, Lifetime Benefit with Long Term Care plan
NOTE: Benefited employees will accrue service and leave based on the FTE and/or hours worked per calendar year.
- Design, implement, administer, and maintain the County's enterprise network and telephony infrastructure
- Lead troubleshooting and resolution of complex network and telephony connectivity, routing, switching, wireless, carrier, and application-related issues affecting County operations
- Develop, maintain, and review network and telephony architecture diagrams, standards, configurations, inventories, procedures, and technical documentation
- Administer and support core network services, including DHCP, DNS integrations, routing protocols, load balancing, Telephony/PBX, and network management systems
- Administer, monitor, and optimize network performance, resiliency, and service availability technologies
- Provide technical leadership, mentoring, training, and guidance to lower-level engineers, technicians, and support staff
- Evaluate, test, recommend, and implement new networking and telephony technologies, hardware, software, standards, and best practices
- Lead network infrastructure and telephony projects, upgrades, migrations, equipment refresh initiatives, and new facility deployments
- Coordinate network activities and planned maintenance with County departments, vendors, contractors, telecommunications providers, partner agencies, and project stakeholders
- Monitor network performance, capacity, utilization, availability, and security; analyze trends and recommend improvements
- Maintain and support network-related power and resiliency infrastructure, including uninterruptible power supply systems
- Develop technical specifications, review vendor proposals, evaluate solutions, and provide recommendations for technology acquisitions and projects Participation in on-call support and emergency response activities for critical network infrastructure
- Maintain technical knowledge through continuing education, professional development, certification training, and industry best practices
- Perform other related duties as required
To perform this job successfully, an employee must be able to perform all essential functions satisfactorily. Any employee's position may not be assigned all functions or equipment listed above, and the examples may not cover all functions or equipment that may be assigned. Reasonable accommodations may be provided to enable individuals with disabilities to perform their essential functions.
- Bachelor's degree in computer science, information systems, cybersecurity, or a related field
- Minimum of 5 years of work experience designing, implementing, and maintaining network or telephony infrastructure
Substitutions for the above-listed required education and experience are an Associate’s Degree with 7 years work experience as described above; or Master’s Degree with 3 work years experience as described above.
- Advanced knowledge of network and telephony engineering principles, including LAN/WAN design, routing, switching, wireless technologies, segmentation, and redundancy
- Knowledge of core network and telephony services and technologies, including DHCP, DNS integrations, routing protocols, load balancing, PBX, ISP and Telco circuits, and network monitoring tools
- Knowledge of enterprise network and telephony architecture standards, documentation practices, industry best practices, and emerging technologies
- Skill in designing, implementing, administering, and optimizing complex enterprise network and telephony infrastructure
- Skill in diagnosing and resolving advanced network, connectivity, routing, switching, wireless, carrier, and application-related issues
- Skill in developing, maintaining, and interpreting detailed network architecture diagrams, configurations, inventories, standards, and technical documentation
- Strong and effective spoken and written (English) communication skills to include writing clear, concise, and comprehensive reports and documents
- Ability to provide technical leadership, mentoring, project coordination, and functional guidance to engineers, technicians, and support staff
- Ability to analyze network performance trends, identify risks, anticipate capacity needs, and recommend strategic improvements
- Ability to coordinate network and telephony projects, upgrades, migrations, and facility deployments with internal teams, vendors, contractors, and external partners
- Ability to effectively organize work and work schedules, determine priorities, establish priorities, and complete assigned duties with minimal supervision
- Ability to develop and maintain effective working relationships with contractors, consultants, coworkers, government agencies, system users and the general public
- Cisco network and telephony experience
- Avaya telephony experience
- 911 and emergency communication systems
- Advanced Call Center management, IVR, Call Routing
- Related network and telephony certifications
- Physical cable plant, copper and fiber, installation, maintenance, and troubleshooting with testing equipment (Fusers, OTDR)
- While working in this position, the employee is required to constantly sit, walk and perform repetitive motions
- While working in this position, the employee is required to constantly work indoors; and rarely work at heights
- Failure to meet or maintain the minimum qualifications or additional requirements may result in disciplinary action up to and including termination
- Requires the ability to arrange and complete travel to various sites (using a car or other reliable transportation)
- Available for varied working hours as needed for evening meetings and other departmental priorities
- An evaluation of qualifications & requirements
- One or more interviews
- A pre-employment security sensitive background investigation
Frederick County Government is committed to providing an inclusive work environment and complies with all applicable laws and regulations regarding workplace accommodation, including for individuals with disabilities. Applicants who require reasonable accommodation during the application and hiring process may contact the Talent Acquisition section of Human Resources. Inquiries about accommodations can be sent to Recruitment@FrederickCountyMD.gov
A defined benefit retirement plan is provided for all regular County employees. Employees are automatically enrolled in either the Uniformed Plan (5 year vesting) or the Non-Uniformed Plan (5 year vesting, effective 07/01/2024) depending upon position classification. The majority of support for the plan is provided by the County; however, employees are required to make a mandatory pre‑tax contribution towards their benefit. Retirement benefits are payable at normal, early or delayed retirement. Retirement benefits are also payable upon termination and in the event of death or disability.
County employees have a choice of two medical insurance plans, an In‑Network (HMO) Plan or a High Deductible medical plan with a Health Care Savings Account, to provide coverage for medical and surgical expenses, hospital and emergency care expenses, mental health expenses and prescription drugs. The County and participants share in the cost of the health insurance with the employee having the benefit of pre‑tax contribution deductions. Medical insurance goes into effect on the first day of active employment.
Employees may select coverage from one of three dental plan options, ranging from a PPO plan to a dental HMO plan. Coverage includes preventive care, fillings, crowns, bridges and dentures, and the cost of dental insurance is shared by both the County and the employee. Dental insurance goes into effect on the first day of the month that follows the eligible employee's completion of 30 days of active employment
NOTE: Employees working 75% or greater of a 35 or 40 hour position are eligible for health & dental insurance.
The Flex Spending plan allows employees to pay health and day care expenses with pre‑tax dollars. Employees may set aside part of their salary in a special account that can be used throughout the year to reimburse themselves for out‑of‑pocket medical expenses. The maximum contribution is $3,400 per year for Health Care Spending and $7,500 for Dependent Care Spending (work‑related day care expenses). Examples of expenses that can be reimbursed for Health Care Spending include, but are not limited to: deductibles, co‑payments, dental fees, chiropractors' services, and eyeglasses / contact lenses.
Employees are insured for 2 times their annual salary in case of death plus 2 times their annual salary for accidental death. Employees do not contribute to the premiums for this coverage. A Supplemental Life Insurance is also offered to regular County employees. The plan allows employees to purchase individually owned term life insurance for themselves, their spouse, and their dependents.
The County offers a Section 457 Plan. Deferred compensation plans allow participants to save for retirement in either a pre‑tax or post‑tax (Roth) investment account. Contributions are invested at the employee's direction into one or more of the variety of investment options offered by the plan. Changes may be made to the contribution levels, investment options, etc. at any time. Contribution maximums are set each year by the IRS.
County employees who have successfully passed their probationary period may apply for education reimbursement for courses that can improve or develop an employee's capabilities related to their current job or for a promotional opportunity within Frederick County Government. The benefit also covers the costs of job‑related non‑credit courses. If the employee receives a grade of at least a C, or successfully passes a non‑credit course, the County reimburses the employee 75% of the costs of tuition, fees and books. If an employee doesn't remain employed with Frederick County Government for two years after a class is taken, the benefit needs to be reimbursed to FCG.
This confidential assessment, referral and counseling service is available at no cost to all employees who may need help with a personal or job‑related issue or concern.
Annual Leave – Employees are eligible to use Annual Leave after their 6 month probationary period. Annual Leave accrues as follows: Years of service days per year 0 – 2 years 11 days 2 – 10 years 17 days 10 + years 24 days
Sick Leave - Employees will earn sick leave at a rate of 15 days per calendar year.
Sick Leave may also be used for illness of an employee's child, dependent, spouse, parent or parent‑in‑law. There is no limit on the amount of sick leave accumulated. Unused Sick Leave may be used for additional credit in the pension plan at the time of retirement.
NOTE: Regular benefited part‑time employees earn annual and sick leave on a pro‑rated basis based on their actual number of hours worked biweekly up to their assigned number of regularly scheduled work hours.
Other available types of leave include, but are not limited to, Family Medical Leave, Bereavement, Jury, and Military.
The County observes 10 holidays every year and 11 are observed on years of General Elections.
For additional information on Frederick County Government's benefits package, please visit the Division of Human Resources website at www.FrederickCountyMD.gov.
All hires before January 1, 2012, will follow the benefit and leave rules as described in the Personnel Rules amended October 3, 2013.
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