Network Engineer I-Information Systems

Eisenhower Health; Rancho Mirage (CA); On-site; USD 63,627 - 96,678; Full time

Job summary

Eisenhower Health in Rancho Mirage, CA seeks a Network Support Specialist to provide frontline support for switches, routers and Wi‑Fi. You will assist with on‑call after hours work and collaborate with engineers on work queue tasks.

The role requires two years of IT/networking experience or completion of Eisenhower Apprenticeship, and certs such as Network+ or Security+ (or equivalent) with Associate’s degree or higher preferred.

Qualifications

• Associates degree or equivalent IT experience.
• Two years IT/networking experience preferred.
• Network+/Security+ or equivalent required.
• CCNA preferred.

Responsibilities

• Provides frontline basic support for networking equipment and end users.
• Assists with on-call after hours support and ticket updates.
• Documents changes and updates in JIRA and informs staff.
• Collaborates with network team on planned changes.

Skills

Networking

LAN/WAN

Troubleshooting

On-call support

Education

Associate’s degree in IT or related field

Bachelor’s degree (Preferred)

Tools

Network+ or Security+ or equivalent

CCNA Routing & Switching (Preferred)

Job description

Default Work Shift: Day (United States of America) Hours: 40 Salary range: $30.59 - $46.48 Schedule: Full Time Shift Hours: 8 Hour employee Department: Information Systems

Job Objective

Provides frontline basic support (adds, moves and changes) for the Eisenhower networking environment which includes switches, routers and wi-fi, along with support of end users dependent upon those networking services. Participates in on-call after hours support and works with other engineers for work queue assignments.

Education

• Associate’s degree in Information Technology or an additional two (2) years of applicable experience in lieu of associate’s degree
• Bachelor’s degree (Preferred)

Licensure/Certification

• Network +, Security + or equivalent certification (Required)
• Cisco Certified Network Administrator (CCNA) Routing & Switching or equivalent certification (Preferred)

Experience

Two (2) years of Information Technology experience or completion of Networking rotation through Eisenhower Apprenticeship program

Reports To: Director-Technical Services

Supervises: N/A

Ages of Patients: N/A

Blood Borne Pathogens: Minimal/ No Potential

Essential Responsibilities

• Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
• Checks work queues often and updates and updates completed requests within 24 hours.
• Participate in on-call, weekend, and after-hours support for network and voice environment.
• Notifies customers of the status of tickets and project tasks.
• Performs written and oral status reporting on a regular basis as needed or as requested.
• Effectively communicates with network team, IT staff members, vendors and customers.
• Documents network infrastructure changes in JIRA and notifies appropriate staff.
• Collaborates with Network Team to plan emergency changes.
• Follows network diagrams and support documentation; updates documents under the direction and approval of level II or III engineers.
• Removes retired or decommissioned hardware following established processes.
• Sanitizes (wipes) all decommissioned network hardware.
• Labels equipment per standards.
• Notifies Network team if PAR levels are low or high; communicates purchasing needs; prepares (organizes, labels, stocks, unboxes, etc.) inventory for projects and deployment.
• Addresses basic network problems.
• Assists with network software updates as requested.
• Reports issues to vendors (Cisco and others) as needed.
• Performs project related networking tasks for network initiatives.
• May be assigned to run small network initiative with oversight.
• Notifies network team of any issues that could relate to negative customer satisfaction, network instability, or degraded performance.
• Responsible for installing (rack and stack) network equipment based on templates and standards.
• Provides Tier 1 troubleshooting for VLANs/Trunks/Layer-3 SVI/Wi-Fi coverage assessments.
• Provides basic network support (IP assignments, port and VLAN assignments, IDF cable patching and cleanup).
• Performs network work at the access layer.
• Installs and deinstalls IDF UPS's; installs replacement batteries
• Installs Wireless Access Points under direction of level II / III engineers with cabling vendor.
• May help with basic VoIP duties alongside Telecommunications team members.
• Performs other duties as assigned.

Welcome to Eisenhower Health Careers! Eisenhower has been a leader in health care for the Coachella Valley since we opened our medical center in 1971. Since then, we’ve been growing steadily, adding services, capabilities and facilities to anticipate and meet the needs of our expanding area. Today, the Eisenhower name extends far beyond the state-of-the-art care we deliver at the hospital.