Network Engineer

Govserviceshub; Richmond (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

Govserviceshub in Richmond, VA is seeking a network support professional to independently and collaboratively achieve department service and support objectives for the Transportation Operations Center.

The role includes responding to network support requests, designing campus network extensions, deploying hardware, maintaining documentation and inventory, and contributing to cybersecurity efforts and threat mitigation. It offers on-site work in Richmond with cross-functional teamwork.

Qualifications

• Responds to Tier 1-3 network support requests.
• Communicates effectively with teammates and customers of varying levels of technical expertise.
• Responds to break/fix requests related to network resources.
• Designs extensions of and connections to the campus network.
• Configures and deploys new or replacement network hardware and communications infrastructure.
• Maintains up-to-date project and architected documentation.
• Maintains up-to-date inventory and maintenance records.
• Monitors network resources for faults and traffic anomalies.
• Resolves connection issues between users and resources.
• Maintains detailed change history of network changes.
• Supports ITS Field Maintenance with communications implementation and troubleshooting.
• Supports team efforts to improve cybersecurity controls and defenses.
• Supports team efforts for threat hunting and mitigation.
• Manages time and resource constraints.

Responsibilities

• Responds to Tier 1-3 network support requests.
• Communicates with teammates and customers of varying technical expertise.
• Resolves break/fix issues for network resources.
• Designs campus network extensions and connections.
• Configures and deploys network hardware and infrastructure.
• Keeps project and architecture documentation updated.
• Maintains inventory and maintenance records.
• Monitors network faults and traffic anomalies.
• Resolves user-resource connection issues.
• Keeps detailed change history of network changes.
• Supports ITS Field Maintenance with communications implementation.
• Assists cybersecurity improvement efforts and threat mitigation.
• Manages time and resource constraints.

Skills

Tier 1-3 support

Network resources

Customer communication

Troubleshooting

Change documentation

Job description

Richmond, United States | Posted on 10/06/2025

Requires experience, creativity andmulti-tasking to independently and collaboratively achieve department serviceand support objectives for the Transportation Operations Center.

• Responds to Tier 1-3 network supportrequests.
• Communicates effectively with teammates andcustomers of varying levels of technical expertise.
• Responds to all break/fix requests associatedwith network resources.
• Designs extensions of and connections to thecampus network.
• Configures and deploys new/replacementnetwork hardware and communications infrastructure.
• Maintains up-to-date project and architecturedocumentation.
• Maintains up-to-date inventory andmaintenance records.
• Monitors network resources for faults andtraffic anomalies.
• Resolves connection issues between users andresources.
• Maintains detailed change history of networkchanges.
• Supports ITS Field Maintenance withcommunications implementation and troubleshooting.
• Supports team efforts to improvecybersecurity controls and defenses.
• Supports team efforts for threat hunting andmitigation.
• Manages time and resource constraints.