Network Engineer

Milwaukee County; Milwaukee (WI); On-site; USD 71,000 - 106,000; Full time

Job summary

Milwaukee County Information Management Services Division is seeking a Network Engineer to be the first point of contact for network incidents. You will monitor the SDP queue, triage issues, and coordinate with the service desk to ensure timely resolution.

This on-site role supports Cisco/ITIL-driven operations, collaborates across departments, and requires Wisconsin residency. CCNA/Net certifications and a drive to learn are highly valued.

Qualifications

• High School Diploma or equivalent with 2 years IT-related field experience.
• Associate’s Degree with less than 1 year of experience in Desktop Support/Service Desk focusing on network support.
• Intermediate knowledge of commonly used business software (word processing, spreadsheets, email, SharePoint).

Responsibilities

• Under supervision, perform installation, configuration, changes, upgrades and maintenance of the network.
• Monitor the network and respond to mission-critical device alerts to prevent downtime; follow ITIL principles.
• Follow standards and contribute to knowledge base updates for troubleshooting.
• Occasional after-hours work and on-call incident escalation.

Skills

Network enthusiasm

Independent troubleshooting

Continuous learner

Communication skills

Customer service focus

Education

High School Diploma or equivalent

Associate’s Degree (network/IT)

CCNA Certification

CompTIA N+ Certification

ITIL Certification

Tools

Palo Alto

Cisco 9K Wireless

Cisco ISE

Cisco Prime DNAC

Ekahau

Job description

Closing Date: 11/10/2026 or upon receipt of the first 50 application submissions

Network Engineer

Milwaukee County Information Management Services Division

Salary Pay Range: $70,553.60 – $105,830.40

Job Summary

: The Network Engineer will be the first point of contact for network-related incidents. The core responsibility is to monitor the SDP queue for network problems and service requests and report them. Triage and assign to the right queue for handling. Maintain the highest level of resolution rates defined in the SLA for reported issues and respond to customers' escalations accordingly. The Jr Network Engineer will follow and provide feedback on established troubleshooting SOPs, elevate to Senior Engineers as needed, conduct site inspections as needed, monitor and repair networking infrastructure, and contribute to projects led by Senior Engineers. The Jr Network Engineer will partner with fellow engineers, service desk staff, and leaders in other business units/operational areas to proactively identify and solve problems in operational workflows and procedures to add efficiency to the County’s business and IT objectives underneath the ITIL framework. Provide guidance, assign tasks, and collaborate with sites’ stationed service desk team members to troubleshoot problems.

Essential Responsibilities:

• Under the direction and training of the immediate supervisor and Sr. Network Engineers, perform tasks related to Installation, configuration, changes, upgrades, and ongoing maintenance of the network. Conduct basic Palo Alto experience is a plus. Basic Cisco 9K Wireless is a plus. VOIP experience a plus. Cisco ISE and Cisco Prime DNAC a plus. Ekahau experience a plus.
• Under the direction and training of the immediate supervisor and Network Engineers, perform fundamental engineering tasks according to the ITIL framework principles. Monitor the network and respond to mission‑critical device alerts to prevent downtime. Follow established designs and configurations and industry best practices while supporting the health and uptime of the network.
• Follow standards, policies, and configuration guidelines. Bring forward potential changes in document standards, procedures, and troubleshooting articles in the service desk knowledge base.
• Perform work outside of normal business hours, including but not limited to on‑call incident escalation and off‑hours maintenance work.

Minimum Requirements:

• Current resident of the State of Wisconsin
• Valid WI driver’s license and must be maintained throughout employment
• High School Diploma or equivalent with 2 (two) years of work experience in an IT‑related field
• Associate’s Degree with less than 1 (one) year of experience in Desktop Support/Service Desk with a focus on network support.
• Intermediate knowledge of all related computer and software applications, such as word processing, spreadsheets, email, SharePoint.

Preferred but not required:

• CCNA Certification
• CompTIA N+ Certification
• ITIL Certification

Skills and Abilities:

• This role requires a passion for networks and the desire to excel in the role, leading to becoming a network engineer
• Must possess confidence in making changes to devices while assessing risks.
• A drive to excel in providing network solutions
• Work independently to troubleshoot and be comfortable seeking help from senior engineers
• A continuous learner with the drive to learn and seek certification

NOTE:

This ORIGINAL APPLICATIONis open to qualified residents of the State of Wisconsin at the time of application. Candidates need to submit a full account of their training and experience (i.e., by submitting an up-to-date resume or by fully completing the application) during the application process and may also be asked to take additional written or performance tests as part of the selection process.

APPLICANTS MUST POSSESS MINIMUM QUALIFICATIONS AT TIME OF FILING APPLICATION