Network Engineer

Net2Source (N2S); Kankakee (IL); On-site; USD 48,216 - 55,104; Full time

Job summary

A staffing and recruiting agency is looking for an L2/L3 Support Technician to assist with laboratory instrument PCs and related software. Responsibilities include troubleshooting, user administration, and ensuring compliance in a regulatory environment. Candidates must come from IT backgrounds in the pharma or biotech sectors. This role requires onsite work in Kankakee, Illinois.

Qualifications

• Must have experience in troubleshooting and resolving incidents on lab instruments.
• Familiarity with ITIL processes required.
• Experience in pharmaceutical or biotech IT departments preferred.

Responsibilities

• Coordinate incident resolution for lab instrument PCs.
• Manage user accounts in Active Directory and applications.
• Support installation and maintenance of laboratory systems.

Skills

Incident resolution

User Administration

Installation coordination

Consulting on SOPs

Job description

2 days ago Be among the first 25 applicants

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Hi ,

Hope you are good. Thank you for your interest.

I tried calling you multiple times, can you please call back as soon as possible as you are a great fit for below position. You can directly call and text me at 469-217-5559 & Share resume at [e-mail]

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Rate: $35-40/hr on w2

Work location: Kankakee ,Bradly, IL

Duration: 12+ Months

Job Description:

The Lab Support Team member L2/L3 Support on lab instrument pcs and application/software linked to the instrument pcs.

Key Responsabilities:

"• Incident resolution (trouble shooting, physical check of instrument pcs, network issue, licenses configuration, data flow and data storage issues…)

• User Administration (User creation, access, check on validity of user accounts, in both Active Directory and Applications)

• Installation (coordination with vendor, interaction with remote teams, configuration of the pc with the different applications…)

• Consulting (advice different teams on SOPs, best practices, current state of the art regarding computerized systems)

• Periodic reviews and maintenance (support client instrument owner, ensure maintenance plan is in place and followed, support firmware updates, reviewing audit trails, supporting vendor technicians..)

• The person must come from IT Departments from Pharma or/and Biotech industries and should have ITIL knowledge (Incident/Change/Knowledge/Problem Management).

• Activity must be performed on client’s site, no remote working

• Working on regulated environment (GxP based)"

What are the Mandatory skills and skill proficiencies required for this position?

• Incident resolution (trouble shooting, physical check of instrument pcs, network issue, licenses configuration, data flow and data storage issues…)

What are the Optional skills and skill proficiencies for this position?

"• Applying OS image on Laptop/Computer

Best Regards,

Ankita | Talent Acquisition Specialist

N2S Global Workforce Solutions Ltd.

Global HQ Address – 270 Davidson Ave, Suite 704, Somerset, NJ 08873, USA

Email:[e-mail] | LinkedIn

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Staffing and Recruiting

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