Network Engineer

Emerald Resource Group; Independence Township (OH); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401k plan

Mileage reimbursement

Job summary

Emerald Resource Group in Cleveland is seeking a Network Engineer who thrives on solving complex problems and serving as the go-to expert for high-level challenges. This senior role focuses on Windows Server, networking, virtualization, and cloud technologies, with ownership of escalations and project leadership.

You will design, implement, and support Windows Server environments, manage Hyper-V/VMware, support Microsoft 365, and collaborate with vendors to deliver bespoke solutions.

Qualifications

• Expert-level Windows Server administration and troubleshooting.
• Extensive experience supporting SMB network environments.
• Advanced proficiency in Hyper‑V and VMware virtualization.
• Strong hands-on experience with the Microsoft 365 ecosystem.

Responsibilities

• Serve as the primary escalation point for complex systems and network issues.
• Perform advanced troubleshooting across server, network, and virtualization environments.
• Design, implement, and support Windows Server environments across diverse client networks.
• Manage virtualization platforms, including Hyper-V and VMware.
• Support Microsoft 365 cloud services and integrations.
• Support firewall and switching platforms (SonicWall, Cisco Meraki, Ubiquiti).
• Troubleshoot complex routing, switching, VPN, and connectivity hurdles.
• Lead infrastructure projects including server deployments, migrations, and cloud integrations.
• Collaborate with vendors and manufacturers to implement bespoke solutions.
• Assist with the deployment and support of VoIP systems (3CX, Switchvox, Netsapiens, and Microsoft Teams Phone).

Skills

Technical leadership

Escalation management

Mentoring

Client communication

Tools

Windows Server

Hyper‑V

VMware

Microsoft 365

SonicWall

Cisco Meraki

Ubiquiti

ConnectWise

DattoRMM

Azure

3CX

Switchvox

Netsapiens

Microsoft Teams Phone

Job description

We are seeking a Network Engineer who thrives on solving complex technical problems and serving as the "go-to" expert for high-level challenges. This role is designed for a highly capable infrastructure engineer with a mastery of Windows Server environments who is equally comfortable navigating networking, virtualization, and cloud technologies.

As a senior technical resource within our Service Delivery team, you will lead escalations, spearhead infrastructure projects, and mentor junior engineers. This position requires elite troubleshooting skills, deep ownership of technical hurdles, and the tenacity to see complex issues through to completion.

What Success Looks Like

• Technical Excellence: Complex infrastructure issues are resolved efficiently and thoroughly.
• Project Mastery: Infrastructure projects are planned and executed with precision.
• Team Growth: Junior technicians evolve through your mentorship and technical guidance.
• Stability: Client environments become increasingly stable, secure, and meticulously documented.

Key Responsibilities

Technical Leadership & Escalation

• Serve as the primary escalation point for complex systems and network issues.
• Perform advanced troubleshooting and root cause analysis across server, network, and virtualization environments.
• Take full ownership of critical issues to ensure complete resolution.
• Design, implement, and support Windows Server environments across diverse client networks.
• Manage virtualization platforms, including Hyper-V and VMware.
• Support Microsoft 365 cloud services and integrations.

Networking & Connectivity

• Support firewall and switching platforms such as SonicWall, Cisco Meraki, and Ubiquiti.
• Troubleshoot complex routing, switching, VPN, and connectivity hurdles.

Project Engineering & Telephony

• Lead infrastructure projects including server deployments, migrations, and cloud integrations.
• Collaborate with vendors and manufacturers to implement bespoke solutions.
• Assist with the deployment and support of VoIP systems (3CX, Switchvox, Netsapiens, and Microsoft Teams Phone).

Technical Experience

Required:

• Expert‑level Windows Server administration and troubleshooting.
• Extensive experience supporting SMB network environments.
• Advanced proficiency in Hyper‑V and VMware virtualization.
• Strong hands‑on experience with the Microsoft 365 ecosystem.

Preferred:

• Experience in a Managed Services Provider (MSP) environment.
• Proficiency with ConnectWise and DattoRMM.
• Familiarity with Azure infrastructure.
• Experience supporting SonicWall, Cisco Meraki, or Ubiquiti networking.

Certifications (Valued but not required):

• Microsoft, Cisco, or SonicWall certifications (Equivalent real‑world experience is weighted equally).

The Ideal Candidate

We are looking for a professional who takes immense pride in their craft. You are the right fit if you:

• Enjoy tackling the "unsolvable" technical challenges.
• Prefer taking ownership of an issue over passing it along.
• Are a natural mentor who enjoys elevating the skills of the team around you.
• Communicate clearly with both technical peers and non-technical clients.
• Environment: Onsite role based in our Cleveland office with occasional travel to client sites.

Benefits:

• Medical, Dental, and Vision insurance
• 401k plan
• Mileage reimbursement