Network Engineer

Insight Global; Brentwood (TN); On-site; USD 85,000 - 100,000; Full time

Job summary

Insight Global is seeking a customer-focused Network Engineer to join our technology team. This role emphasizes operational support, mentoring junior engineers, and delivering expert network assistance to enterprise and SMB environments.

Ideal candidates will have CCNP, 5+ years of hands-on experience with Cisco/Fortinet/Meraki, and strong customer-facing communication skills. MSP experience and multi-site support are highly valued; leadership experience is a plus.

Qualifications

• 5+ years of hands-on experience supporting network infrastructure environments.
• Strong experience with Cisco, Fortinet and Meraki networking technologies.
• Experience with Cisco Routing & Switching, BGP, OSPF and MPLS.
• Excellent customer-facing communication and relationship-building skills.
• Ability to mentor, coach and support junior engineers.
• Experience in a Managed Service Provider environment with multiple customers.

Responsibilities

• Provide advanced support, troubleshooting, and maintenance for customer network environments.
• Support routing, switching and network connectivity issues across diverse customers.
• Mentor and act as escalation point for junior network engineers.
• Troubleshoot Layer 2 and Layer 3 networking issues.
• Support multi-site and single-site network environments.
• Engage with customers to diagnose issues and communicate solutions.
• Monitor network performance and proactively identify issues.
• Collaborate with internal teams to resolve incidents and service requests.
• Document troubleshooting efforts, resolutions and best practices.

Skills

Network troubleshooting

Customer facing communication

Mentoring / coaching

Multi-site support

Strong problem solving

Team leadership

Education

CCNP certification

Tools

Cisco gear

Fortinet gear

Meraki gear

BGP

OSPF

MPLS

Job description

Job Description

We are seeking a customer-focused Network Engineer to join a high-performing technology team responsible for supporting a variety of enterprise and small-to-medium business environments. This individual will serve as a technical leader and mentor, helping guide junior engineers while providing expert-level network support and troubleshooting.

This role is heavily focused on operational support rather than network design or implementation. The ideal candidate thrives in a customer-facing environment, possesses strong communication skills, and enjoys solving complex networking issues while helping develop others on the team.

Responsibilities

• Provide advanced support, troubleshooting, and maintenance for customer network environments.
• Support routing, switching, and network connectivity issues across a diverse customer base.
• Serve as a technical mentor and escalation point for junior network engineers.
• Troubleshoot and resolve Layer 2 and Layer 3 networking issues.
• Support both multi-site and single-site network environments.
• Engage directly with customers to diagnose issues, communicate solutions, and provide exceptional service.
• Monitor network performance and proactively identify potential issues.
• Collaborate with internal teams to ensure timely resolution of incidents and service requests.
• Document troubleshooting efforts, resolutions, and best practices.

Skills and Requirements

• 5+ years of hands-on experience supporting network infrastructure environments.
• Strong experience supporting Cisco, Fortinet, and/or Meraki networking technologies.
• Experience supporting: Cisco Routing & Switching, BGP, OSPF, MPLS
• Strong network troubleshooting and operational support experience.
• Ability to mentor, coach, and support less experienced engineers.
• Excellent customer-facing communication and relationship-building skills.
• Proven ability to manage multiple priorities in a fast-paced support environment.
• Strong problem-solving and critical thinking skills.
• CCNP certification.
• Experience working within a Managed Service Provider (MSP) environment, particularly supporting multiple customers and network environments.
• Previous team lead, technical lead, or mentorship experience.
• Experience supporting multi-site network environments.
• Experience serving as a senior escalation point for network operations teams.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].